Optical Sales Manager FT 55610

The Optical Sales Manager at US Vision is responsible for delivering excellence in customer service, coaching optical staff, overseeing sales, and managing operational processes. Key duties include engaging with customers to meet their eyewear needs, driving store sales, controlling expenses, and inspiring the team to achieve both personal and store goals while creating a professional, positive environment.

To apply for the Optical Sales Manager position at US Vision, candidates must be experienced opticians with strong sales abilities and a customer-centric approach. A polished communication style, proficiency with POS systems and Microsoft Office, and the capacity to work well with diverse individuals are crucial. Flexibility, motivation, and a problem-solving mindset are essential traits for success in this role.

US Vision invests in the personal and professional development of its Optical Sales Managers through ongoing training and coaching. Managers are encouraged to take on leadership roles, participate in skill-enhancement programs, and develop their teams, enabling them to grow within the company while promoting a culture of excellence and collaboration.

As an Optical Sales Manager at US Vision, you can expect a dynamic work environment where teamwork and customer satisfaction are prioritized. The role involves interacting with diverse customers and staff, ensuring a supportive atmosphere that fosters reliability, flexibility, and professional growth. You'll be part of a long-standing company committed to inclusivity and an engaging workplace.

US Vision offers a range of benefits for Optical Sales Managers, including a comprehensive health care plan covering medical, dental, and vision, a retirement plan featuring 401(k) and IRA options, life insurance, and paid time off for vacations, sick days, and public holidays. These benefits showcase our commitment to employee well-being and job satisfaction.

When dealing with a difficult customer, it's essential to remain calm and listen actively to their concerns. Address the issue empathetically and assure them you are there to help. Offer potential solutions that meet their needs while staying within company guidelines. This approach allows you to turn a challenging situation into a positive experience, ultimately enhancing customer satisfaction.

My leadership style focuses on empowerment and collaboration. I believe in motivating my team by setting clear expectations, providing constructive feedback, and recognizing their successes. I encourage open communication to ensure everyone feels supported and valued. This, in turn, fosters a positive work environment and drives excellent customer service.

To meet sales goals, I focus on thorough market analysis, setting achievable targets, and implementing effective promotional strategies. Training staff on the CURE selling model encourages customer engagement and helps identify their needs, leading to increased sales. Regularly reviewing progress allows us to adjust approaches as necessary and maintain motivation.

I ensure my team is well-trained by implementing regular training sessions that cover our product offerings, industry trends, and customer service techniques. I encourage team members to share their experiences and insights, creating a collaborative learning environment. Ongoing mentorship and support also help reinforce their knowledge and skills.

In previous roles, I've effectively managed staff schedules by maximizing coverage during peak hours while accommodating individual employee needs. I use scheduling tools that promote transparency and allow team members to request changes easily. This approach fosters reliability and ensures our store remains fully staffed during operational hours.

I prioritize customer service by ensuring my daily tasks align with providing the best experience for our patients. This means training my team, managing store operations, and personally engaging with customers. By maintaining a focus on customer satisfaction, we create a welcoming atmosphere and encourage loyalty.

To create a cohesive team culture, I foster an environment of open communication, mutual respect, and collaboration by encouraging team-building activities and celebrating achievements. Regular staff meetings allow for discussion of challenges and successes, ultimately strengthening our bond and commitment to excellence.

I address conflicts within my team promptly and fairly. I encourage open discussions to understand each person's perspective and promote resolution through collaboration. Mediation and compromise help facilitate a positive outcome, ultimately improving team morale and maintaining unity.

To stay informed about industry trends and products, I regularly attend workshops, read industry-related publications, and network with peers. This knowledge allows me to better educate my team and our customers on the latest developments, ensuring we remain competitive and relevant in the eyewear market.

I am drawn to the opportunity to work at US Vision because of its remarkable legacy in the eye care industry and commitment to customer satisfaction. I admire the company's focus on employee growth and its dedication to diversity and inclusivity. I believe my experience aligns well with US Vision's values and will allow me to contribute positively to the team.