Job details

Senior Director, Central Operations

Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the complexity of setting up entities. We hire, pay, and manage your workforce across 185+ countries with our AI-powered global Workforce Technology platform.

We're seeking a proven operator to lead two distinct but complementary functions that form the operational backbone of Velocity Global. You are both a strategic thought leader and hands-on executor who is data-driven, technology-forward, and can design scalable processes and automation solutions across complex operational systems. This unique role combines:

Strategic Operations: Our internal consulting and transformation arm that serves as a rapid response team for critical operational challenges, provides strategic advisory to the COO, and drives critical cross-functional initiatives
Process & Systems Excellence: Our technical execution engine that builds and optimizes how work gets done through process design, system optimization, and automation

Reporting to the VP of Business Operations, you'll lead two high impact teams with 8-10 team members and help shape how we scale and operate. You will work remotely, based in the United States.

You Will:

Lead Strategic Operations

Serve as the internal consulting partner to the COO and operations leadership
Conduct deep-dive analysis on complex, open-ended strategic questions
Provide strategic recommendations that drive operational improvements
Drive rapid response efforts for critical operational challenges
Quarterback strategically critical initiatives from conception through execution
Develop and execute future-state vision for Operations evolution
Incubate new capabilities and fill critical operational gaps

Drive Process & Systems Excellence

Design, standardize, and implement flexible processes that scale with business growth
Build and optimize core operational systems (e.g., DevRev, Zendesk, other CRM-like platforms)
Lead automation development and implementation initiatives
Create technical solution architectures that enable scaling
Drive system integration and enhancement efforts
Standardize processes across regions and customer-supporting operational teams
Implement operational efficiency improvements

Build & Develop Teams

Lead two distinct teams with different but complementary skill sets
Create an environment where teams can effectively solve challenges and implement creative solutions rapidly
Drive cross-functional alignment and execution
Measure and communicate impact through tangible business outcomes
Develop future leaders across both strategic and technical disciplines

You Have:

12+ years of progressive experience combining strategic consulting or internal strategy and technical / process optimization leadership
7+ years of people management experience leading multiple specialized teams
Data-driven yet practical approach to decision-making and problem-solving
Demonstrated success driving complex operational initiatives from strategy through execution
Track record of building scalable processes and systems in high-growth environments
Strong technical foundation with enterprise systems implementation and management
History of successful executive-level advisory and stakeholder management
Experience breaking down complex challenges into actionable solutions while maintaining quality
Proven ability to build and develop high-performing teams in dynamic environments
Excellence in driving organizational change and transformation initiatives

#LI-Remote

We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

Velocity Global offers a range of benefits tailored to the location and type of role. A general benefits overview is below:

Flexible Time Off + Parental Leave
Health and Dental Insurance
Retirement Savings + Employee Incentive Plan
WFH Stipend
Company Bonus + Spot Bonuses

Please visit our career page for more information.

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CEO of Velocity Global

Frank Calderoni

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What You Should Know About Senior Director, Central Operations, Velocity Global

If you're ready to step into a pivotal role that shapes the operational backbone of a leading organization, the Senior Director of Central Operations at Velocity Global might be the perfect fit for you! At Velocity Global, we pride ourselves on offering tech-enabled, customer service-driven global workforce management. This position invites an innovative operator to lead two key functions: Strategic Operations and Process & Systems Excellence. Here, you’ll not only serve as an internal consultant to the COO but also tackle complex operational challenges head-on. Your ability to analyze deeply and deliver actionable strategic recommendations will make you a cornerstone in driving operational improvements across the board. With a talented team of 8-10 members under your wing, you'll foster an environment tailored for creative problem-solving, ensuring processes are scalable as we continue to grow. You'll be working on exciting projects, from system optimization to implementing automation, all while working remotely from anywhere in the United States. If you’re data-driven, passionate about technology, and eager to lead teams in a dynamic setting, this position could be your next big adventure!

Frequently Asked Questions (FAQs) for Senior Director, Central Operations Role at Velocity Global

What are the responsibilities of the Senior Director, Central Operations at Velocity Global?

The Senior Director, Central Operations at Velocity Global is tasked with leading Strategic Operations and Process & Systems Excellence. Primary responsibilities include serving as an internal consultant to the COO, driving operational improvements, leading multiple teams, and ensuring scalable processes are in place for high-growth environments. Additionally, this role involves optimizing core operational systems and implementing automation solutions.