Director of Engagement Strategy - Ecosystem Risk and Controls (PERC) - job 19 of 21

The Director of Engagement Strategy at Visa is responsible for evaluating the organization's engagement with ecosystem partners, refining value propositions, and developing communication strategies to enhance risk management. This role involves analyzing market trends, identifying strategic gaps, and driving initiatives that align with the company’s values across various sectors, including Commercial and Money Movement Solutions.

Candidates for the Director of Engagement Strategy role at Visa typically need a strong background in risk management and communications, usually backed by a degree in business, communications, or a related field. Experience in strategic leadership, stakeholder engagement, and project management is also essential, along with a deep understanding of market dynamics and emerging risks in the payment ecosystem.

The Director of Engagement Strategy at Visa plays a crucial role in risk management by designing policies and communication strategies that respond to changing market trends and threats. This includes conducting risk analyses, developing scalable knowledge management solutions, and actively collaborating with legal and regulatory teams to enhance the integrity and security of the payment ecosystem.

Essential skills for the Director of Engagement Strategy at Visa include strong leadership capabilities, excellent communication and narrative crafting skills, and the ability to collaborate effectively with cross-functional teams. A strategic mindset and analytical skills are also crucial for evaluating market conditions and developing initiatives that enhance engagement with ecosystem partners.

As the Director of Engagement Strategy at Visa, you can expect to work within a collaborative team environment. This role involves engaging regularly with various stakeholders, including regional risk teams, legal partners, and advocacy groups, ensuring consistent messaging and alignment on projects that focus on risk management and payment security.

When answering this question, highlight specific examples of how you've effectively engaged with various stakeholders in your previous roles. Discuss your approach to building relationships and ensuring open communication, as well as how this engagement has influenced risk management strategies in your previous work.

Discuss your analytical approach to understanding the risks involved and how you would tailor messaging to suit diverse audiences. Emphasize your ability to simplify complex concepts and craft clear narratives that resonate with stakeholders and enhance public understanding.

Explain the tools and methodologies you’ve utilized in your previous roles, such as sentiment analysis or media effectiveness assessments, and how you've applied these insights to inform strategic planning and initiatives in risk management.

Share a relevant project where you took the lead, detailing the objectives, strategies implemented, and the resulting outcomes. Focus on your role in project management, stakeholder engagement, and the impact on enhancing risk and controls.

Discuss your understanding of the current value propositions and the methods you would use to assess and evolve them over time. Highlight the importance of feedback from partners and how it informs your strategy.

Focus on the importance of transparent communication, effective public narratives, and proactive engagement with the community to build trust. Share examples from your experience that highlight successful trust-building initiatives.

Share specific experiences where you collaborated with legal teams, discussing how you contributed to policy crafting and compliance while ensuring alignment with broader organizational goals.

Emphasize your dedication to continuous learning through industry publications, networking with professionals, attending relevant conferences, and engaging in ongoing training or education specific to risk management.

Discuss your opinion on the importance of narratives in risk communication, focusing on how well-crafted narratives can help clarify complex issues, resonate with audiences, and support strategic objectives.

Describe your approach to building relationships with advocacy groups, focusing on strategies for engagement, understanding their concerns, and working collaboratively to shape policies and initiatives that enhance ecosystem safety.