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Director, Product Management - Personalization - job 7 of 20

The Global Data Office  
With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa’s Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-related businesses and capabilities.  

Led by Visa’s Chief Data Officer, the Global Data Office coordinates high-impact, complex, company-wide projects related to data business strategy, critical investments, policy development, and marketplace execution. Working closely with Visa’s Chief Privacy Officer, the Technology organization, the wider data community, and the full set of Visa’s global lines of business, the Global Data Office is evolving Visa’s data-related work with momentum and enthusiasm. Driven by its commitment to trusted use of data, Visa is seeking enthusiastic leaders who are change-agents and passionate about the future of data around the world.  

The AI/ML Products & Platforms team is creating the next generation of scalable and responsible AI/ML products and platforms to solve client and consumer problems. We are a cross-functional team of data scientists, product managers, ML engineers, program managers focused on generating value for the payments ecosystem  

We are dreaming of the next generation of AI features and products. In this position, you will be a key product leader helping shape our AI product efforts, specifically focused on personalization capabilities and signals. These personalization capabilities and signals will power Data Tokens and many other personalization-related use cases. The ultimate goals is to better link consumers with products and services, with benefits for every party in the payments ecosystem (consumers, businesses).  

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Product Management - Personalization, Visa

As the Director of Product Management - Personalization at Visa in Foster City, you'll be stepping into an exciting role where data isn’t just numbers; it's the heartbeat of our future strategies and successes. At Visa, we believe in unlocking the potential of data to enhance experiences for consumers, businesses, and communities alike. In this role, you'll play a pivotal part in shaping our AI/ML Products & Platforms team, directly affecting the next generation of personalized products that truly matter in the payments ecosystem. Your day-to-day will involve collaborating with cross-functional teams, including data scientists and ML engineers, to drive innovation in personalization capabilities that link consumers with the right products and services. This is your chance to be the driving force in creating value that benefits everyone in the payments environment. We’re on a mission to explore the future of artificial intelligence and machine learning, and your expertise will help us craft meaningful solutions that resonate with our clients' needs. This hybrid position offers flexibility, with specific expectations on in-office days to be discussed with your manager. If you’re a passionate change agent craving to make an impact in the world of data, Visa is the place for you!

Frequently Asked Questions (FAQs) for Director, Product Management - Personalization Role at Visa
What are the main responsibilities of the Director, Product Management - Personalization at Visa?

The Director, Product Management - Personalization at Visa is responsible for leading the development and implementation of AI/ML products aimed at enhancing personalization in the payments ecosystem. This role involves collaborating with cross-functional teams to identify key signals that drive consumer engagement and ensuring that these features meet market demands while aligning with Visa’s data values.

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What qualifications are required for the Director, Product Management - Personalization position at Visa?

Candidates for the Director, Product Management - Personalization role at Visa should possess a robust background in product management, particularly in AI/ML technologies. A degree in a relevant field, combined with extensive experience in leading product strategy initiatives and managing cross-functional teams, is typically expected. Strong analytical skills and a passion for data-driven decision-making are also crucial.

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How does the Director, Product Management - Personalization at Visa contribute to the company's data strategy?

In the role of Director, Product Management - Personalization at Visa, you will significantly influence the company’s data strategy by developing innovative AI products that leverage data to optimize user experiences. This contribution is vital to ensuring that Visa remains at the forefront of the payments industry while responsibly harnessing data for the benefit of all stakeholders.

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What is the work environment like for the Director, Product Management - Personalization at Visa?

The work environment for the Director, Product Management - Personalization at Visa is dynamic and collaborative. With a hybrid model in place, you'll have the flexibility to work both remotely and in the office, fostering collaboration with diverse teams across various locations. This setup encourages innovative thinking and helps in building strong relationships within the organization.

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What impact does the Director, Product Management - Personalization at Visa have on consumer experiences?

The Director, Product Management - Personalization at Visa plays a crucial role in enhancing consumer experiences by developing personalization capabilities that connect users with products and services that best fit their needs. This not only enriches the customer journey but also drives value for businesses in the payments ecosystem.

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Common Interview Questions for Director, Product Management - Personalization
Can you describe your experience with AI/ML product management?

In answering this question, highlight specific projects where you led AI/ML initiatives. Discuss how you identified market needs, collaborated with technical teams, and evaluated outcomes to ensure success in providing innovative solutions.

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What strategies do you use to understand customer needs for product personalization?

Discuss methods you have employed to gather customer feedback, such as surveys or focus groups, as well as data analytics techniques you leverage to analyze consumer behavior patterns, ultimately helping to inform personalized product development.

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How do you prioritize tasks within a cross-functional team?

Explain your approach to prioritization, highlighting the importance of aligning team goals with business objectives and utilizing project management tools to manage and track progress, ensuring the team works efficiently towards common targets.

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What challenges have you faced in product management and how did you overcome them?

Be ready to share a challenging situation where you had to navigate obstacles such as tight deadlines or technical difficulties. Focus on showing how you communicated effectively with stakeholders and adapted your strategy to ensure project success.

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How do you stay updated with the latest trends in AI and machine learning?

Articulate your commitment to continuous learning by mentioning resources you utilize, such as industry publications, online courses, and professional networks, emphasizing how this knowledge benefits your work and the company.

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Describe a time when you had to convince a stakeholder to buy into your product vision.

Share a detailed incident where you articulated your product vision to stakeholders, using data and market research to support your case. Highlight the negotiation tactics you employed to get buy-in and the outcome of that engagement.

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What role does collaboration play in your approach to product management?

Discuss the significance of cross-functional collaboration, and how working with different teams such as engineering, marketing, and customer support helps foster innovation and ensures that products are developed with input from all relevant areas.

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How would you measure the success of personalization features in products?

Articulate various key performance indicators (KPIs) you would use, such as user engagement, conversion rates, or customer satisfaction surveys, to evaluate the effectiveness of personalization efforts and make informed adjustments.

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What is your experience with data privacy and compliance in product development?

Discuss your understanding of data privacy regulations, mentioning specific projects where you ensured compliance while still delivering effective product solutions. Highlight the balance of innovation and responsibility in working with customer data.

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Why do you want to work for Visa as the Director, Product Management - Personalization?

Convey your alignment with Visa's values, especially regarding data responsibility and innovation. Share your admiration for Visa’s impact on the payment ecosystem and how your vision aligns with their mission to enhance consumer experiences through data.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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