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Event Operations Specialist - job 15 of 19

Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Event Operations Specialist plays a crucial role in the planning, coordination, and execution of events. This position supports the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist in ensuring seamless event operations. The Event Operations Specialist handles logistical details, provides on-site support, and ensures that all aspects of the event run smoothly and efficiently.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

  • Exceptional Customer Service: Actively engage with end users, ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
  • Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
  • Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

  • Event Planning Support:
    • Assist in the development of detailed event plans, timelines, and checklists.
    • Coordinate logistics, including vendor arrangements, equipment setup, and transportation.
    • Assist in the preparation and management of event budgets.
    • Help with site visits and inspections to evaluate venues and ensure they meet event specifications.
  • Vendor and Venue Coordination:
    • Liaise with vendors for services such as catering, audio-visual equipment, and event staffing.
    • Coordinate with venues to ensure all logistical requirements are met, including seating arrangements, lighting, and AV setups.
    • Ensure all necessary permits and licenses are obtained for events.
  • Logistical Execution:
    • Assist with the setup, execution, and breakdown of events, ensuring all elements are executed according to plan.
    • Provide on-site support during events, handling technical and operational tasks.
    • Oversee the setup and operation of AV equipment, including cameras, microphones, and lighting.
    • Manage live streaming and video production elements, ensuring smooth and uninterrupted streaming.
  • Stakeholder Communication:
    • Communicate effectively with internal teams, vendors, and venues to ensure alignment and support for events.
    • Provide regular updates to the Senior Event Operations Specialist and Lead, Events and Video Production Specialist on event progress and any potential issues.
    • Conduct pre-event briefings with stakeholders to review event plans and address any concerns.
  • Post-Event Analysis:
    • Assist in conducting post-event evaluations, gathering feedback from stakeholders and attendees.
    • Identify areas for improvement and suggest changes to enhance future events.
    • Help prepare detailed reports on event performance, including metrics on attendance, engagement, and technical performance.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 60% or more of the time based on business needs. 

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Event Operations Specialist, Visa

Join Visa Corporate Technology Support as an Event Operations Specialist in sunny Miami, where you will play a vital role in transforming our operational support for events! In this dynamic position, you’ll collaborate closely with the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist to ensure that every event runs like a well-oiled machine. Your day-to-day will involve diving deep into the planning, coordination, and execution of a range of events, from intimate meetings to larger gatherings. You’ll be the behind-the-scenes hero, handling everything from vendor arrangements to ensuring that equipment is set up just right. With your technical versatility and exceptional customer service skills, you’ll actively engage with guests, resolving any issues that arise with professionalism and efficiency. Plus, you will have the chance to refine our operational processes and help take our event production to new heights! This role is all about proactive problem-solving, so if you thrive in fast-paced environments and enjoy engaging with diverse stakeholders, we want you on our team. The hybrid work model offers the perfect balance of remote flexibility and in-office collaboration, allowing you to connect with colleagues and take advantage of Miami’s vibrant culture. Between coordinating logistics, managing on-site operations, and conducting post-event evaluations, you’ll find that every day brings new challenges and opportunities to shine as an Event Operations Specialist at Visa!

Frequently Asked Questions (FAQs) for Event Operations Specialist Role at Visa
What are the key responsibilities of an Event Operations Specialist at Visa Corporate Technology Support?

The Event Operations Specialist at Visa Corporate Technology Support is responsible for planning and coordinating events, handling logistical details such as vendor arrangements, and providing on-site support to ensure all aspects run smoothly. This includes developing detailed event plans, managing budgets, and ensuring audiovisual setups are executed perfectly.

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What qualifications do I need to become an Event Operations Specialist at Visa?

To qualify for the Event Operations Specialist role at Visa, candidates should possess strong customer service skills, technical versatility, and the ability to handle high-pressure situations. A background in event planning, project management, or a related field is beneficial, along with excellent organizational and communication skills.

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How does the hybrid work model function for the Event Operations Specialist position at Visa?

The Event Operations Specialist at Visa operates in a hybrid model, working in the office three days a week as determined by leadership. This allows for a flexible work-life balance while ensuring that the employee can effectively collaborate with the team and support live events in person.

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What skills are essential for success in the Event Operations Specialist role at Visa?

Key skills for success as an Event Operations Specialist at Visa include exceptional customer service, strong analytical and diagnostic abilities for problem-solving, and excellent communication skills to liaise with vendors and stakeholders effectively. Additionally, familiarity with AV equipment and event logistics is crucial.

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What is the impact of the Event Operations Specialist on Visa's events?

The Event Operations Specialist plays a crucial role in ensuring the success of Visa's events by managing logistical details, enhancing user experiences, and conducting post-event analysis. This position directly contributes to the overall quality and effectiveness of events, helping to uphold the company’s reputation for excellence.

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Common Interview Questions for Event Operations Specialist
Can you describe your experience with event planning as an Event Operations Specialist?

When answering, focus on your past roles and responsibilities in event planning, including specific events you've coordinated. Highlight your organizational skills, attention to detail, and ability to troubleshoot unexpected issues during the planning and execution phases.

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How do you handle last-minute changes during an event?

Discuss your ability to remain calm under pressure and provide examples of how you've successfully adapted to last-minute changes in previous events. Emphasize any strategies you employ to quickly resolve issues while keeping stakeholders informed.

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What tools or software are you proficient in that can assist you as an Event Operations Specialist?

Mention any specific event management tools, project management software, or communication platforms you're familiar with. Discuss how these tools enhance your ability to plan, execute, and evaluate events effectively.

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How do you ensure great customer service when interacting with event attendees?

Share your approach to customer service, focusing on active listening, empathy, and quick resolution of attendee concerns. Illustrate this with examples from past experiences where you successfully engaged with participants to enhance their experience.

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What strategies do you use to manage event budgets effectively?

Explain your methods for budget management, including tracking expenses, negotiating with vendors, and finding cost-saving opportunities. Provide specific examples of how you've managed budgets successfully in past events.

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Can you explain the importance of vendor relationships in event operations?

Discuss how building strong relationships with vendors contributes to smoother operations, better pricing, and reliable service delivery during events. Provide examples of your past experiences in managing these relationships.

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How do you prioritize tasks when managing multiple events at once?

Describe your time management techniques, such as creating task lists or using project management software, and give examples of how you’ve successfully juggled multiple projects, ensuring that each receives the necessary attention.

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What role does technology play in your event operations?

Talk about the various technologies you've used in event planning, from registration software to AV technology for live streams. Highlight how leveraging technology can improve efficiency, attendee engagement, and overall event success.

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What are your strategies for conducting a post-event evaluation?

Discuss the steps you take to gather feedback from stakeholders and attendees, analyzing strengths and areas for improvement. Provide examples of how feedback has informed your planning for future events.

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Why do you want to work as an Event Operations Specialist at Visa?

Share your passion for event planning and how Visa's commitment to excellence and focus on customer experience aligns with your values. Mention any specific aspects of the role or company that particularly attract you.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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