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Senior Director, Global Head of Design - job 10 of 22

We’re looking for a Visionary Global Head of Design to join our Global Brand Creative Studio and lead us in our continued mission to build the iconic brand of VISA.

The ideal candidate will be a strategic design leader with a proven track record of leading highly successful, award winning, global design teams - either within advertising agencies or at brand-side internal creative studios. A strong portfolio of work is a must.

You must have a passion and a background in visual design systems that can work globally across every single touchpoint no matter how big or small. Your experience needs to show that you have done the job of spearheading and leading a global visual brand refresh as well as implementing this visual system across multiple touchpoints, languages and countries.

In addition to being a systems thinker, you must have a passion and a portfolio to prove how design can be used to influence culture and be a part of cultural conversation. Fresh unique, conceptual thinking in this space is a must. You must be strategic in your thinking and have an ability to articulate and execute global design strategy. You must be ahead of all trends including AI and ensure that the brands that you have touched are current, innovative and always looking forward.

A building mentality is a must - you must have the ability to build, hire and mentor a talented team that consistently produces innovative and cohesive creative design solutions across the full spectrum of the media mix. You need to be able to thrive in a global environment, and must be comfortable guiding internal design teams, agencies and production partners, but also willing to roll up your sleeves to do the work, when necessary, as a designer yourself.

You must have the experience in motion, social, content, and art direction. You should be comfortable leading a photoshoot, as much as guiding an animated short. You should have a deep knowledge of how best to implement design in the social space, in film, and in experiential.

Effortless collaboration is a must - as this role will work closely with regions across the world to ensure best in class creative is implemented. You must have a genuine appetite for building - for building and motivating people, for building a culture that fosters creativity, for building teams, and for building new capabilities. You will be responsible to lead a team of designers and work closely with all agency partners and report into the VP Global Brand Creative.

Does this sound like you?

Essential Functions

Build a Center of Design Excellence

  • Be a part of the Creative Studio leadership team who will support in strategically shaping and building upon the vision and operating model for the Global Creative Studio.
  • Be a doer by leading by example rolling up your sleeves to do the work when necessary and inspiring others with clear guidance in the craft. You need to have the skillsets in multiple programs to design, concept and implement best in class creative work that pushes us forward.
  • Being a thought leader on trends, products and applications to support our team to move forward.   
  • Build and maintain key relationships with senior Marketing executives by demonstrating a deep understanding of the global design needs and a commitment to driving a cohesive brand across all touchpoints.
  • Ensure the Global Creative Studio is delivering best-in-class capabilities and partnership across all regions instilling a culture of collaboration
  • Consistently deliver crafted creative design solutions for the VISA brand ecosystem on a global scale.
  • Consistently innovating and staying ahead of design tools, trends and capabilities to ensure VISA is always a future forward brand.
  • Influence and inspire teams across the globe with beautifully crafted and strategic creative design
  • Guide photoshoots for the brand - being on set and art directing - guiding teams of photographers to capture the assets and ensuring a very high level of craft in everything.

Build relationships

  • Help lead, inspire and manage both internal and external agency partners in creative design, execution and production
  • Ensure external agencies become an extension of the team – radical collaboration is a must with a deep trust, and mutual respect between all partners to get the work done.              
  • Provide thought partnership to business partners both regional and global and regularly make recommendations on directions to improve area under scope

Build upon a culture that fosters remarkable creativity

  • Contribute to an environment that fosters remarkable creativity by providing inspiration, thought leadership, and mentorship for the creative studio.
  • Maintain a culture where people love to work (and want to come and work), feel they can flourish, and are proud of what they contribute
  • Support the development of remarkable ideas - across a variety of marketing touchpoints - that resonate with our audiences, earn an outsized share of cultural conversation, and create competitive advantage.
  • Influence and achieve consensus on direction, priority, and decision making of area under scope
  • Ensure quality output in all creative output. 

This is a hybrid position based in either our Los Angeles, CA or San Francisco, CA offices. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Senior Director, Global Head of Design, Visa

Join VISA as the Senior Director, Global Head of Design and take the reins of our Global Brand Creative Studio in sunny San Francisco! We're looking for a visionary leader who thrives on transforming ideas into reality and steering award-winning teams. Your extensive portfolio must showcase not only your creative flair but also your ability to execute globally recognized visual branding strategies. You’ll be driving our commitment to build and maintain an iconic brand, ensuring that every touchpoint—no matter how big or small—reflects an innovative design ethos. Your background should highlight successful global design refreshes, gained from either an advertising agency or a dynamic internal creative studio. You don’t just follow trends; you set them, with an eye towards AI and future technologies. Collaboration is key; you’ll be working hand-in-hand with regional teams and possible agency partners, while also getting into the nitty-gritty yourself. If you’re excited about building and mentoring teams, shaping cultural conversations through design, and bringing fresh concepts that push creative boundaries, we want you to help craft our brand's visual identity. The role also calls for hands-on experience across motion graphics, social media aesthetics, and experiential designs. You’ll have a genuine appetite for transforming creativity into cohesive strategies, shaping the future visual landscape of VISA. This hybrid position fosters a culture that motivates creativity and innovation, and the expectation regarding in-office days will be confirmed by your hiring manager. Ready to join us?

Frequently Asked Questions (FAQs) for Senior Director, Global Head of Design Role at Visa
What are the primary responsibilities of the Senior Director, Global Head of Design at VISA?

As the Senior Director, Global Head of Design at VISA, you will be responsible for leading the Global Brand Creative Studio, building a Center of Design Excellence, and shaping the overall vision and operating model. You will deliver best-in-class creative solutions, motivate teams, build relationships with marketing executives, and foster a culture of creativity across the organization.

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What qualifications do I need to apply for the Senior Director, Global Head of Design position at VISA?

To apply for the Senior Director, Global Head of Design position at VISA, you should have a strong portfolio demonstrating past success in leading global design teams, ideally in advertising agencies or internal creative studios. A deep understanding of visual design systems, experience in global brand refreshes, and a keen insight into current design trends such as AI are also essential.

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How does the Senior Director, Global Head of Design influence the creative process at VISA?

The Senior Director, Global Head of Design at VISA plays a crucial role as a thought leader and mentor, championing comprehensive visual branding strategies. This role influences not only the outcome of creative projects but also cultivates a collaborative environment where innovation thrives across teams, leading to impactful design solutions that resonate with audiences globally.

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What are the key skills required for the Senior Director, Global Head of Design role at VISA?

The Senior Director, Global Head of Design at VISA requires a unique blend of strategic thinking, creativity, and exceptional leadership skills. You should be proficient in design tools, eager to collaborate across different regions, and capable of guiding both internal teams and agency partners. A passion for innovation and continuous improvement in creative processes is also essential.

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What kind of team will the Senior Director, Global Head of Design at VISA be leading?

In the role of Senior Director, Global Head of Design at VISA, you will lead a diverse team of talented designers. This team will be expected to produce innovative, cohesive design solutions across various platforms, while also fostering an environment of creativity and collaboration. You'll be responsible for mentoring and building this team to achieve exceptional creative results.

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Common Interview Questions for Senior Director, Global Head of Design
Can you describe your experience in leading global design teams?

When answering this question, highlight specific examples of teams you've led in various international contexts. Discuss how you managed workflows, communicated across cultures, and ensure alignment on design projects, emphasizing any successful campaigns that resulted from your leadership.

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What strategies do you use to stay ahead of design trends?

To respond effectively, share your methods for researching industry trends, such as attending conferences, following design influencers, and experimenting with new tools and technologies. Providing a case study where you applied a recent trend successfully in a project can enhance your answer.

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How do you measure the success of a design project?

Your answer should encompass both qualitative and quantitative metrics. Discuss how you evaluate design effectiveness through user feedback, brand engagement, and performance analytics, while also considering how well the project aligns with the defined brand strategy.

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Describe a time you faced a challenge while managing a creative team and how you overcame it.

Use the STAR method (Situation, Task, Action, Result) to explain the challenge, your role in it, and the creative solutions you implemented to overcome it. Highlight your leadership and communication skills that helped navigate the situation.

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What role does collaboration play in your design process?

Emphasize your belief in the power of collaboration by sharing experiences where fruitful partnerships with other teams led to successful design outcomes. Discuss how you foster collaboration and encourage open communication within and outside your team.

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How would you lead a brand refresh project at VISA?

Discuss your initial steps, such as conducting research and gathering insights from stakeholders, developing a strategic plan, and ensuring alignment with business objectives. Stress your commitment to involving the entire team throughout the process for diverse input.

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What is your approach to balancing creative innovation with brand consistency?

Articulate your strategy for achieving this balance, possibly by discussing your process of creating guidelines that allow room for innovation while staying true to core brand values. Including a previous project as a reference can add weight to your statement.

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How do you ensure a diverse and inclusive design environment?

Your response should include specific initiatives you've implemented or participated in to promote diversity, such as mentorship programs or inclusive team-building activities. Highlight the correlation between diverse inputs and richer design outcomes.

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How do you handle feedback and criticism of your designs?

Illustrate your receptiveness to feedback by sharing your philosophy on constructive criticism. Discuss past experiences where you implemented feedback to enhance designs, demonstrating your growth mindset and adaptability.

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What motion design experience do you bring to this role?

Include specific software you are proficient in, types of projects you have completed, and how they can apply to the Senior Director, Global Head of Design position at VISA. Share examples that highlight both technical skills and creative thinking.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

11987 jobs
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Full-time, hybrid
DATE POSTED
April 3, 2025

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