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Senior Director, Global Head of Design - job 14 of 22

We’re looking for a Visionary Global Head of Design to join our Global Brand Creative Studio and lead us in our continued mission to build the iconic brand of VISA.

The ideal candidate will be a strategic design leader with a proven track record of leading highly successful, award winning, global design teams - either within advertising agencies or at brand-side internal creative studios. A strong portfolio of work is a must.

You must have a passion and a background in visual design systems that can work globally across every single touchpoint no matter how big or small. Your experience needs to show that you have done the job of spearheading and leading a global visual brand refresh as well as implementing this visual system across multiple touchpoints, languages and countries.

In addition to being a systems thinker, you must have a passion and a portfolio to prove how design can be used to influence culture and be a part of cultural conversation. Fresh unique, conceptual thinking in this space is a must. You must be strategic in your thinking and have an ability to articulate and execute global design strategy. You must be ahead of all trends including AI and ensure that the brands that you have touched are current, innovative and always looking forward.

A building mentality is a must - you must have the ability to build, hire and mentor a talented team that consistently produces innovative and cohesive creative design solutions across the full spectrum of the media mix. You need to be able to thrive in a global environment, and must be comfortable guiding internal design teams, agencies and production partners, but also willing to roll up your sleeves to do the work, when necessary, as a designer yourself.

You must have the experience in motion, social, content, and art direction. You should be comfortable leading a photoshoot, as much as guiding an animated short. You should have a deep knowledge of how best to implement design in the social space, in film, and in experiential.

Effortless collaboration is a must - as this role will work closely with regions across the world to ensure best in class creative is implemented. You must have a genuine appetite for building - for building and motivating people, for building a culture that fosters creativity, for building teams, and for building new capabilities. You will be responsible to lead a team of designers and work closely with all agency partners and report into the VP Global Brand Creative.

Does this sound like you?

Essential Functions

Build a Center of Design Excellence

  • Be a part of the Creative Studio leadership team who will support in strategically shaping and building upon the vision and operating model for the Global Creative Studio.
  • Be a doer by leading by example rolling up your sleeves to do the work when necessary and inspiring others with clear guidance in the craft. You need to have the skillsets in multiple programs to design, concept and implement best in class creative work that pushes us forward.
  • Being a thought leader on trends, products and applications to support our team to move forward.   
  • Build and maintain key relationships with senior Marketing executives by demonstrating a deep understanding of the global design needs and a commitment to driving a cohesive brand across all touchpoints.
  • Ensure the Global Creative Studio is delivering best-in-class capabilities and partnership across all regions instilling a culture of collaboration
  • Consistently deliver crafted creative design solutions for the VISA brand ecosystem on a global scale.
  • Consistently innovating and staying ahead of design tools, trends and capabilities to ensure VISA is always a future forward brand.
  • Influence and inspire teams across the globe with beautifully crafted and strategic creative design
  • Guide photoshoots for the brand - being on set and art directing - guiding teams of photographers to capture the assets and ensuring a very high level of craft in everything.

Build relationships

  • Help lead, inspire and manage both internal and external agency partners in creative design, execution and production
  • Ensure external agencies become an extension of the team – radical collaboration is a must with a deep trust, and mutual respect between all partners to get the work done.              
  • Provide thought partnership to business partners both regional and global and regularly make recommendations on directions to improve area under scope

Build upon a culture that fosters remarkable creativity

  • Contribute to an environment that fosters remarkable creativity by providing inspiration, thought leadership, and mentorship for the creative studio.
  • Maintain a culture where people love to work (and want to come and work), feel they can flourish, and are proud of what they contribute
  • Support the development of remarkable ideas - across a variety of marketing touchpoints - that resonate with our audiences, earn an outsized share of cultural conversation, and create competitive advantage.
  • Influence and achieve consensus on direction, priority, and decision making of area under scope
  • Ensure quality output in all creative output. 

This is a hybrid position based in either our Los Angeles, CA or San Francisco, CA offices. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Senior Director, Global Head of Design, Visa

Are you a visionary leader ready to take charge as the Senior Director, Global Head of Design at VISA? Based in the vibrant city of San Francisco, this role is a unique opportunity for a strategic design expert eager to craft and communicate the iconic VISA brand identity globally. As part of our Global Brand Creative Studio, you'll lead and inspire a diverse team of award-winning designers, overseeing everything from visual design systems to global brand refreshes. We’re looking for someone with a strong portfolio that showcases not only your innovative ideas but also your ability to influence culture through design. You’ll expertly navigate the complexities of implementing cohesive design across various touchpoints and languages, ensuring that VISA remains at the forefront of trends, including the integration of AI into design practices. This position demands an individual who thrives in creativity and collaboration while being hands-on when required—whether guiding a photoshoot or developing social media content. Your passion for mentorship will foster a thriving creative culture, empowering your team to excel in innovative design solutions. You’ll collaborate closely with senior marketing executives, internal teams, and external agency partners to deliver top-notch creative work. If you have a genuine appetite for building exceptional teams and capabilities, and a drive to push the boundaries of design, we want to hear from you!

Frequently Asked Questions (FAQs) for Senior Director, Global Head of Design Role at Visa
What responsibilities does the Senior Director, Global Head of Design at VISA have?

The Senior Director, Global Head of Design at VISA is responsible for leading the Global Brand Creative Studio, guiding design strategy, and overseeing a talented team of designers. This role includes spearheading global visual brand refreshes, maintaining key relationships with marketing executives, and collaborating with internal and external partners to ensure best-in-class creative solutions. You will also be involved in mentoring and fostering a culture of creativity within the team.

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What qualifications are required for the Senior Director, Global Head of Design position at VISA?

Ideal candidates for the Senior Director, Global Head of Design position at VISA should have a strong portfolio showcasing diverse design work across global platforms, a proven track record in leading successful design teams, and experience in motion, social, and art direction. A background in visual design systems and the ability to articulate a global design strategy are essential, alongside the ability to work collaboratively in a fast-paced global environment.

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How does the Senior Director, Global Head of Design at VISA contribute to cultural conversations?

As the Senior Director, Global Head of Design at VISA, you will play a crucial role in influencing and driving cultural conversations through innovative design. Your visionary thinking and ability to craft exceptional creative solutions will help position VISA at the forefront of contemporary culture. This entails engaging with various media, ensuring that design resonates with audiences and earns a significant share of cultural attention.

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What design tools and trends should the Senior Director, Global Head of Design at VISA be familiar with?

The Senior Director, Global Head of Design at VISA should be well-versed in contemporary design tools and emerging trends, including AI technologies and how they can enhance creative processes. Staying ahead of industry developments and integrating innovative approaches in design will be vital to maintaining VISA's reputation as a future-forward brand.

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What is the work environment like for the Senior Director, Global Head of Design at VISA?

The work environment for the Senior Director, Global Head of Design at VISA promotes collaboration and creativity. As a hybrid role, you can expect a mix of in-office and remote workdays, with opportunities to engage with global teams. This position emphasizes a culture where creativity flourishes, allowing you to inspire and motivate both internal staff and external partners.

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Common Interview Questions for Senior Director, Global Head of Design
Can you describe a successful global design project you've led?

When answering this question, highlight specific projects where you demonstrated leadership and a clear vision. Discuss the strategies you implemented, the challenges faced, and the outcomes achieved. Use metrics or feedback to illustrate the success of the project, emphasizing teamwork and global collaboration.

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How do you stay current with design trends?

Share your methods for keeping up with industry trends, such as attending conferences, engaging with online design communities, or following influential designers on social media. Mention specific resources you utilize to inform your design strategies and how you integrate these trends into your projects.

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How do you approach mentoring and developing your design team?

Discuss your philosophy on mentoring and your specific strategies for nurturing talent within your team. Provide examples of how you've previously helped team members grow their skills and advance their careers, showcasing your commitment to fostering a positive and creative work environment.

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What is your design philosophy?

Articulate your design philosophy by discussing the principles that guide your creative decisions. Include aspects like user-centered design, the importance of storytelling, or how you balance aesthetics with functionality. Share how your philosophy aligns with VISA’s brand values and aspirations.

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How do you handle feedback and criticism of your work?

Explain how you view feedback as an opportunity for growth and improvement. Share your strategies for receiving and integrating constructive criticism, and provide examples of how you’ve implemented feedback in past projects to enhance their outcome.

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Can you provide an instance where you collaborated successfully with cross-functional teams?

Prepare a detailed example where you collaborated with teams from different functions (like marketing, tech, or production) to achieve a common goal. Discuss communication strategies used, challenges faced, and how the collaboration led to successful results.

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What metrics do you use to measure the success of a design campaign?

Discuss various KPIs that are relevant to design campaigns, including brand awareness, engagement rates, conversion metrics, and user feedback. Provide insights on how you track these metrics and use them to inform future design work.

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What strategies do you employ to foster innovation in your team?

Share specific techniques you utilize to encourage innovative thinking within your team, such as brainstorming sessions, design sprints, or providing time for individual creative exploration. Discuss how you create an environment conducive to experimentation and learning.

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How do you manage tight deadlines in design projects?

Explain your approach to project management when faced with tight deadlines, including prioritizing tasks, setting clear milestones, and ensuring efficient workflow. Mention any tools or methodologies you use to keep the team on track and focused.

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What role does user experience play in your design process?

Discuss how user experience is integral to your design process, emphasizing the importance of understanding user needs and preferences. Provide examples of how you’ve utilized user feedback to inform design decisions and improve overall brand interaction.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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