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Senior Director, Global Head of Design - job 17 of 22

We’re looking for a Visionary Global Head of Design to join our Global Brand Creative Studio and lead us in our continued mission to build the iconic brand of VISA.

The ideal candidate will be a strategic design leader with a proven track record of leading highly successful, award winning, global design teams - either within advertising agencies or at brand-side internal creative studios. A strong portfolio of work is a must.

You must have a passion and a background in visual design systems that can work globally across every single touchpoint no matter how big or small. Your experience needs to show that you have done the job of spearheading and leading a global visual brand refresh as well as implementing this visual system across multiple touchpoints, languages and countries.

In addition to being a systems thinker, you must have a passion and a portfolio to prove how design can be used to influence culture and be a part of cultural conversation. Fresh unique, conceptual thinking in this space is a must. You must be strategic in your thinking and have an ability to articulate and execute global design strategy. You must be ahead of all trends including AI and ensure that the brands that you have touched are current, innovative and always looking forward.

A building mentality is a must - you must have the ability to build, hire and mentor a talented team that consistently produces innovative and cohesive creative design solutions across the full spectrum of the media mix. You need to be able to thrive in a global environment, and must be comfortable guiding internal design teams, agencies and production partners, but also willing to roll up your sleeves to do the work, when necessary, as a designer yourself.

You must have the experience in motion, social, content, and art direction. You should be comfortable leading a photoshoot, as much as guiding an animated short. You should have a deep knowledge of how best to implement design in the social space, in film, and in experiential.

Effortless collaboration is a must - as this role will work closely with regions across the world to ensure best in class creative is implemented. You must have a genuine appetite for building - for building and motivating people, for building a culture that fosters creativity, for building teams, and for building new capabilities. You will be responsible to lead a team of designers and work closely with all agency partners and report into the VP Global Brand Creative.

Does this sound like you?

Essential Functions

Build a Center of Design Excellence

  • Be a part of the Creative Studio leadership team who will support in strategically shaping and building upon the vision and operating model for the Global Creative Studio.
  • Be a doer by leading by example rolling up your sleeves to do the work when necessary and inspiring others with clear guidance in the craft. You need to have the skillsets in multiple programs to design, concept and implement best in class creative work that pushes us forward.
  • Being a thought leader on trends, products and applications to support our team to move forward.   
  • Build and maintain key relationships with senior Marketing executives by demonstrating a deep understanding of the global design needs and a commitment to driving a cohesive brand across all touchpoints.
  • Ensure the Global Creative Studio is delivering best-in-class capabilities and partnership across all regions instilling a culture of collaboration
  • Consistently deliver crafted creative design solutions for the VISA brand ecosystem on a global scale.
  • Consistently innovating and staying ahead of design tools, trends and capabilities to ensure VISA is always a future forward brand.
  • Influence and inspire teams across the globe with beautifully crafted and strategic creative design
  • Guide photoshoots for the brand - being on set and art directing - guiding teams of photographers to capture the assets and ensuring a very high level of craft in everything.

Build relationships

  • Help lead, inspire and manage both internal and external agency partners in creative design, execution and production
  • Ensure external agencies become an extension of the team – radical collaboration is a must with a deep trust, and mutual respect between all partners to get the work done.              
  • Provide thought partnership to business partners both regional and global and regularly make recommendations on directions to improve area under scope

Build upon a culture that fosters remarkable creativity

  • Contribute to an environment that fosters remarkable creativity by providing inspiration, thought leadership, and mentorship for the creative studio.
  • Maintain a culture where people love to work (and want to come and work), feel they can flourish, and are proud of what they contribute
  • Support the development of remarkable ideas - across a variety of marketing touchpoints - that resonate with our audiences, earn an outsized share of cultural conversation, and create competitive advantage.
  • Influence and achieve consensus on direction, priority, and decision making of area under scope
  • Ensure quality output in all creative output. 

This is a hybrid position based in either our Los Angeles, CA or San Francisco, CA offices. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Senior Director, Global Head of Design, Visa

We’re excited to announce an incredible opportunity for a Senior Director, Global Head of Design at VISA, where you'll be a crucial player in shaping our iconic brand through innovative design. In this role, you’ll lead our Global Brand Creative Studio, bringing your extensive experience to the forefront as you guide a talented team to elevate our global visual identity. If you have a proven track record of leading award-winning design teams and a portfolio that showcases your creativity and strategic thinking, this might just be the perfect fit. At VISA, we believe in the power of design to inspire and influence culture, so a passion for visual design systems is essential. You'll be responsible for implementing a cohesive brand across various global touchpoints while ensuring we're ahead of design trends, especially with the latest in AI technologies. Your building mentality will shine as you hire and mentor a dynamic design team and foster a collaborative culture that breeds innovation. Whether you're leading a photoshoot on-set or diving into animated projects, your hands-on approach will make sure that the creative output consistently meets the high standards we aspire to. With the chance to work alongside agency partners and global teams, your role is pivotal in ensuring that our designs resonate across cultures and languages, capturing the essence of the VISA brand. If you’re a visionary with a knack for strategic design and a collaborative spirit, we would love to hear from you!

Frequently Asked Questions (FAQs) for Senior Director, Global Head of Design Role at Visa
What are the responsibilities of the Senior Director, Global Head of Design at VISA?

As the Senior Director, Global Head of Design at VISA, your primary responsibilities include leading a creative team to develop a cohesive global visual identity, overseeing the execution of design projects across multiple touchpoints, and fostering collaboration with both internal and external partners. You will guide the creative vision while staying current with design trends, particularly in AI and digital media.

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What qualifications do I need for the Senior Director, Global Head of Design position at VISA?

Candidates for the Senior Director, Global Head of Design at VISA should possess a strong portfolio highlighting extensive leadership experience in global design initiatives. A background in visual design systems, coupled with award-winning projects in a creative agency or brand-side environment, is essential. Candidates should also demonstrate expertise in multiple design disciplines, including motion and social content.

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How does the Senior Director, Global Head of Design at VISA support team development?

The Senior Director, Global Head of Design at VISA is responsible for building and mentoring a talented team, fostering an environment that promotes creativity and collaboration. This includes providing guidance, supporting skill development, and ensuring team members are inspired to produce innovative design solutions that align with the global brand strategy.

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What skills are essential for the Senior Director, Global Head of Design role at VISA?

To excel as the Senior Director, Global Head of Design at VISA, candidates need a robust skill set that includes strategic thinking, excellent communication, and hands-on design capabilities. Proficiency in design software, the ability to lead large creative teams, and a deep understanding of how to implement design across various platforms are also crucial for success in this role.

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What is the hybrid work model for the Senior Director, Global Head of Design position at VISA?

The Senior Director, Global Head of Design position at VISA is a hybrid role, allowing flexibility in working arrangements. While the position is based primarily in either our Los Angeles or San Francisco offices, specific expectations regarding in-office work will be determined by the hiring manager to balance collaboration and remote productivity.

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Common Interview Questions for Senior Director, Global Head of Design
What inspired your approach to strategic design in previous roles as a Senior Director?

When answering this question, share specific projects where your strategic design approach made a significant impact. Highlight your thought process, how you aligned design with brand strategy, and any measurable results that demonstrate your leadership and vision.

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How do you prioritize design trends while executing a global brand strategy?

Discuss your method for keeping up with design trends, such as following industry leaders, attending conferences, or engaging with design communities. Explain how you ensure that your design solutions reflect contemporary practices while aligning with the long-term goals of the brand.

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Can you provide an example of a successful collaborative project you've led?

Choose a project that involved significant collaboration across teams or regions. Describe the challenges faced and how you fostered collaboration, leading the team to a successful outcome. Emphasize your leadership style and the importance of communication in the process.

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What role does culture play in your design philosophy?

Discuss how design can influence and reflect cultural conversations. Provide examples of how you incorporated cultural elements into your previous work and how that helped in building a more resonant brand experience.

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Describe your experience in mentoring and developing design talent.

Share specific examples of how you've mentored team members, focusing on your approach to fostering creativity and professional growth. Discuss any formal programs you've implemented or key initiatives that contributed to team development.

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How do you balance being a strategic leader and a hands-on designer?

Explain your philosophy on leadership and creativity. Discuss how you allocate your time between strategic oversight and hands-on design work, and give examples of situations where you effectively balanced both roles.

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What metrics do you use to evaluate the success of design projects?

Detail the key performance indicators (KPIs) you track for design projects. Discuss how these metrics align with overall business objectives and how you've used them to provide insight into the effectiveness of creative strategies.

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How do you ensure cohesive design across diverse global markets?

Talk about your experience working in global markets and the importance of cultural sensitivity in design. Outline your strategies for ensuring a consistent brand experience across different regions, including your approach to team collaboration and localization.

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How do you handle feedback and criticism on your designs?

Share your perspective on constructive feedback and how you view it as an opportunity for growth. Discuss your process for receiving and implementing feedback and how you encourage an open dialogue within your design team.

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What excites you about leading the design team at VISA?

Express your enthusiasm for the opportunity to lead innovation at VISA. Discuss the aspects of the role that resonate with you, such as shaping a global brand, inspiring a talented team, or the potential to influence culture through design.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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