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Senior Director - Site Reliability Engineering - job 20 of 21

Job Summary: As the Senior Director of Site Reliability Engineering (SRE), you will lead a team of SREs to ensure the highest level of performance and reliability of our services. You will be responsible for the end-to-end availability and performance of mission-critical services and building automation to prevent problem recurrence. The role requires a strategic leader who can create a vision for the SRE function and drive a culture of ‘automation first’ to improve the scalability and stability of our systems.

Essential Functions:

  • Lead and scale the SRE team, setting objectives and key results that align with the company’s strategic goals.

  • Develop and implement SRE policies, standards, and best practices for enterprise-wide systems.

  • Define standards for building reliable applications that are highly available and resilient.

  • Drive the adoption of a DevSecOps culture, fostering collaboration between development and operations teams.

  • Oversee the design and implementation of solutions for system monitoring, logging, alerting, and incident response.

  • Collaborate with product development teams to ensure reliability and scalability are considered at the design phase.

  • Manage on-call rotations, incident management processes, and post-mortem analyses to ensure continuous improvement.

  • Define Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets for all critical services.

  • Work closely with the security team to ensure compliance with industry standards and regulatory requirements.

  • Lead initiatives to improve CI/CD pipelines and automate infrastructure provisioning and deployment.

  • Provide technical leadership and mentorship to team members, encouraging professional growth and technical excellence.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa is not offering relocation assistance for this role.

Average salary estimate

$175000 / YEARLY (est.)
min
max
$150000K
$200000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Director - Site Reliability Engineering, Visa

Are you ready to step into a leadership role that drives the future of technology? As the Senior Director of Site Reliability Engineering (SRE) at our innovative company in Foster City, you will be at the forefront of ensuring our services operate seamlessly. You’ll lead a talented team of SREs, focusing on enhancing the availability and performance of our mission-critical systems. Your strategic vision will promote a culture of 'automation first,' enabling us to scale and stabilize our operations effectively. With your expertise, you'll develop and implement policies and best practices that align with our business goals. Imagine working collaboratively with product development teams to integrate reliability and scalability right from the design phase! From defining Service Level Objectives (SLOs) to overseeing incident management processes, your role will be instrumental in maintaining the health of our systems. This is an exciting opportunity where you can foster a DevSecOps culture and provide valuable mentorship to your team. Plus, with our hybrid work model, you’ll have the flexibility to balance your time between working remotely and in the office. Join us in creating resilient applications and driving technical excellence at our organization.

Frequently Asked Questions (FAQs) for Senior Director - Site Reliability Engineering Role at Visa
What are the key responsibilities of the Senior Director - Site Reliability Engineering at our company?

The Senior Director - Site Reliability Engineering will lead a team focused on maximizing the availability and performance of critical services. They will set objectives that align with company goals, implement SRE best practices, manage incident response processes, and foster collaboration through a DevSecOps culture.

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What qualifications are required for the Senior Director - Site Reliability Engineering position?

Candidates should have extensive experience in site reliability engineering, a solid background in software development and operations, and leadership skills to manage teams effectively. A deep understanding of SRE principles, cloud infrastructure, and automation technologies is essential for success in this role.

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How does the company approach a 'DevSecOps' culture for the Senior Director - Site Reliability Engineering role?

Our company emphasizes a DevSecOps culture by promoting collaboration between development and operations teams. The Senior Director - Site Reliability Engineering will drive initiatives that ensure security is integrated throughout the development lifecycle, enhancing our service reliability and compliance with industry standards.

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What is the work environment like for the Senior Director - Site Reliability Engineering?

The work environment for the Senior Director - Site Reliability Engineering is hybrid, allowing for a balance of remote and in-office work. Employees are expected to be in the office 2-3 days a week, fostering teamwork while also providing flexibility.

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What are the expected outcomes for the Senior Director - Site Reliability Engineering role?

The expected outcomes include improved system scalability and stability, reduced incident response times, and the establishment of robust SRE practices. The Senior Director will also work on enhancing CI/CD pipelines and mentoring team members to ensure continuous growth and technical excellence.

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Common Interview Questions for Senior Director - Site Reliability Engineering
Can you describe your experience with managing teams in Site Reliability Engineering?

Discuss specific instances where you've led SRE teams, focusing on your management style, how you set objectives, and the outcomes you've achieved. Highlight your ability to foster a collaborative environment that encourages innovation and continuous improvement.

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How do you define and measure Service Level Objectives (SLOs)?

Explain your methodology for establishing SLOs, including how you determine relevant metrics and ensure they align with business needs. Provide examples of how SLOs have improved performance and reliability in your past roles.

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What strategies do you employ to foster a culture of automation in SRE?

Share examples of initiatives you've implemented to promote automation, such as automating incident response workflows or streamlining deployment processes. Emphasize the impact of these strategies on team efficiency and service stability.

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How do you handle incidents and ensure continuous improvement?

Describe your approach to incident management, including how you conduct post-mortems and incorporate lessons learned into your processes. Highlight your focus on minimizing future risks and enhancing system reliability.

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What tools and technologies do you prefer for monitoring and logging?

Discuss the tools you have used in the past for monitoring applications and logging data. Emphasize your understanding of their capabilities and how they contributed to improving system reliability and performance.

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How do you ensure compliance with security standards as a Senior Director in SRE?

Explain your experience working with security teams to ensure compliance with industry regulations. Discuss practices you’ve implemented to integrate security into the development and operational processes.

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Can you provide an example of a successful project you led in improving a CI/CD pipeline?

Share a specific project where you improved a CI/CD pipeline, detailing your role in identifying bottlenecks, implementing solutions, and the measurable outcomes that resulted from your efforts.

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What role does mentorship play in your leadership as a Senior Director?

Discuss the importance of mentorship in developing team skills and fostering professional growth. Share your approach to mentoring team members and examples of how you've guided them in their careers.

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How do you align SRE practices with business objectives?

Describe your strategy for ensuring that SRE initiatives are aligned with the company's strategic goals. Provide examples of how you have effectively communicated and integrated SRE practices within the broader business context.

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What do you consider the biggest challenges in Site Reliability Engineering today?

Discuss current challenges such as managing system complexity, ensuring fast incident response, or maintaining security in a fast-paced environment. Share your insights on how you address these challenges in your role.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 2, 2025

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