Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Service Experience Consultant image - Rise Careers
Job details

Service Experience Consultant - job 0 of 50

This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

  • Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
  • Develop strong partnership with cross functional teams regionally and globally.
  • Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
  • Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.  
  • Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
  • Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
  • Identify and close out issues that prevent supporting clients at scale.  Ensuring a feedback loop into Product and Technology that addresses any gaps in processes.  Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
  • Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
  • Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives). 
  • Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
  • Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Experience Consultant, Visa

Are you ready to step into an exciting role as a Service Experience Consultant with Visa in Ashburn? In this dynamic position, you'll dive into Money Movement payment services that enable seamless fund transfers to cards, accounts, and digital wallets around the globe. Your expertise in this area will empower you to work independently on moderately complex projects while collaborating with cross-functional teams across regions. From the moment you engage in the product development process, your insights and knowledge will drive the design, implementation, and support processes. You’ll become a crucial partner to Client Services, Product, and Technology teams, ensuring our clients receive an optimized experience. As you take the lead on initiatives that impact client services, your subject matter expertise in money movement, APIs, and VisaNet processing will shine. You'll develop training materials, tackle issues that hinder client support, and present complex changes confidently to stakeholders. This role is perfect for self-motivated individuals who thrive in change and have a knack for problem-solving. It's a hybrid position, providing the flexibility of both in-office and remote work. If you're ready to use your skills to enhance the client experience at Visa, we want to hear from you!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa
What are the primary responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, your primary responsibilities will involve engaging early in product development to offer input, leading cross-regional initiatives, and serving as a Money Movement expert. You'll collaborate with various teams, create training documentation, and solve client support issues. Essentially, you’ll work to enhance the client experience through strategic initiatives and effective communication.

Join Rise to see the full answer
What qualifications do I need to become a Service Experience Consultant at Visa?

To become a Service Experience Consultant at Visa, you should possess a strong background in money movement, exceptional communication skills, and the ability to work independently on complex projects. A good mix of business, technical, and functional knowledge is essential, along with the capability to collaborate with various cross-functional teams. An adaptable and self-motivated attitude is critical for success in this role.

Join Rise to see the full answer
How does Visa support the professional growth of a Service Experience Consultant?

Visa is committed to the professional growth of its Service Experience Consultants through comprehensive training programs, access to industry resources, and opportunities to lead global initiatives. You'll gain hands-on experience working with diverse teams and be encouraged to give feedback that shapes product development, all contributing to your personal and professional growth in the tech industry.

Join Rise to see the full answer
What tools and technologies will I work with as a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, you'll work with Money Movement APIs, VisaNet processing, and various client integration options. Familiarity with project management tools and documentation software will also be essential for maintaining schedules and training materials. Your role may also require using collaboration tools to engage with cross-regional teams effectively.

Join Rise to see the full answer
What type of work environment can I expect as a Service Experience Consultant at Visa?

In the role of a Service Experience Consultant at Visa, you can expect a hybrid work environment that combines both remote and in-office work. This flexibility allows you to experience collaborative team dynamics while also providing the independence required to tackle complex projects. Visa promotes a supportive and innovative culture that encourages employees to thrive.

Join Rise to see the full answer
Common Interview Questions for Service Experience Consultant
Can you describe your experience in money movement technologies?

When answering this question, share specific technologies or APIs you've worked with. Engage the interviewer by discussing your role in projects related to money transfer and how you've successfully contributed to implementing or improving these technologies.

Join Rise to see the full answer
How do you manage cross-functional teamwork in a service experience role?

Discuss your strategies for collaboration, such as setting clear communication guidelines, utilizing project management tools, and fostering relationships with various stakeholders. Give an example of a successful project where your teamwork led to improved client experiences.

Join Rise to see the full answer
What steps do you take to ensure stakeholder buy-in during project initiatives?

Explain your approach to gathering stakeholder feedback early and often during projects. Mention how you present complex information clearly to gain support. Providing an example of a past project where you secured stakeholder buy-in will strengthen your response.

Join Rise to see the full answer
Tell me about a time you identified and resolved a significant issue affecting client support.

Use the STAR method to outline the situation, your task, the action you took, and the result. Highlight your analytical and problem-solving skills, alongside making it clear how your initiative led to improved support for clients.

Join Rise to see the full answer
How do you stay current with industry trends in payments and technology?

Share your methods for keeping informed about industry trends, such as following relevant publications, attending webinars, or engaging with professional networks. Demonstrate your passion for continuous learning and adapting to new technologies.

Join Rise to see the full answer
Can you describe a time when you had to lead an initiative with limited direction?

Choose an example where you took the lead in a project that lacked structure. Emphasize your leadership skills, adaptability, and your ability to create clarity and direction for the team, showcasing your value as a consultant.

Join Rise to see the full answer
What would you consider the biggest challenge in money movement services?

Identify a specific challenge, such as regulatory changes or technological advancements, and discuss how it affects client experiences. Propose strategies for overcoming these challenges to demonstrate your critical thinking.

Join Rise to see the full answer
How do you prioritize tasks in a fast-paced project environment?

Explain your prioritization process, emphasizing the importance of deadlines, stakeholder needs, and project impact. Share examples of how effective time management has benefitted your previous projects.

Join Rise to see the full answer
What approach do you take to developing training documentation for new tools or processes?

Highlight your ability to create clear, comprehensive training materials. Provide specific examples of past documentation you’ve created, emphasizing the importance of catering to different learning styles.

Join Rise to see the full answer
Why do you want to work as a Service Experience Consultant at Visa?

Share your motivation for applying, aligning your goals and values with Visa’s mission. Discuss how your skills and experience make you a great fit and how you believe you can contribute to enhancing client experiences.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Visa Remote Belfast, United Kingdom
Posted 5 days ago

As a Senior Staff Software Engineer at Visa, you'll lead e-commerce platform integrations and drive innovation in payment technology.

Photo of the Rise User
Posted 5 days ago

Join Visa's Military Talent Program as a Software Engineer, where you can help shape the future of digital payments.

Photo of the Rise User
Spectrum Retirement Communities, LLC Hybrid 1601 W Queen Creek Rd, Chandler, AZ 85248, USA
Posted 7 days ago

Join Spectrum Retirement Communities as a Programming Coordinator and make a positive impact in the lives of our residents.

Photo of the Rise User

Join Sectigo as a Product Market Research Consultant and leverage your expertise to influence product strategy in the cybersecurity industry.

Photo of the Rise User
Posted 3 days ago

As a Senior SEO Consultant at Merkle | Cardinal Path, you will leverage your expertise to enhance SEO strategies for a world-class clientele.

Photo of the Rise User

Join LifeStance Health and become a vital part of a growing team providing high-quality mental healthcare in a flexible work environment.

Photo of the Rise User

Become a crucial part of the casting team for a remote adaptation of 'Willy Wonka' aimed at engaging audiences in Turkey.

Photo of the Rise User
Posted 9 days ago

We're seeking an Associate Director/Principal Consultant for Social Value to spearhead impactful projects with AECOM, enhancing societal outcomes in infrastructure.

Photo of the Rise User
Posted 4 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Seeking a skilled Mainframe Consultant with extensive experience in legacy modernization and strong programming abilities.

DB Remote New York, 1 Columbus Circle
Posted 3 days ago

Join Deutsche Bank’s Private Bank Transformation team as an Associate Business Analyst and help drive the evolution of our banking solutions.

Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

11841 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 12, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Columbus just viewed Support Associate-7 at Tory Burch
Photo of the Rise User
Someone from OH, Columbus just viewed Project Manager at Treering
Photo of the Rise User
Someone from OH, Columbus just viewed Product Manager, Assessment Student Experience at Ellevation
Photo of the Rise User
Someone from OH, Hamilton just viewed Team Member Travel Coordinator at Allegiant
Photo of the Rise User
Someone from OH, Kent just viewed Senior Director, Program at Teaching Lab
Photo of the Rise User
Someone from OH, Toledo just viewed IT Telecom Administrator at Anduril Industries
Photo of the Rise User
Someone from OH, Kent just viewed Director, Strategic Partnerships at Teaching Lab
G
Someone from OH, Cincinnati just viewed Operations Lead - AML Refresh Ops (Global Banking) at GHR
Photo of the Rise User
Someone from OH, Akron just viewed Data Scientist II at Kaiser Permanente
Photo of the Rise User
100+ people applied to Mindset/Life Coach at Upwork
Photo of the Rise User
Someone from OH, Eastlake just viewed Summer Intern at Gooch & Housego
I
Someone from OH, Perrysburg just viewed CNC Manufacturing Technician at Innovance
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Lifecycle Marketing Manager at SoFi
Photo of the Rise User
Someone from OH, Cincinnati just viewed Lifecycle Marketing Manager at Caribou
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Marketing Manager at Ocorian
Photo of the Rise User
Someone from OH, Cincinnati just viewed Growth Marketing Manager at Credit Genie
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Product Marketing - AAA Campaigns at PrizePicks
Photo of the Rise User
Someone from OH, Cincinnati just viewed Digital Marketing Analyst, Digital Properties at Darden