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Service Experience Consultant - job 39 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$75000K

$95000K

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What You Should Know About Service Experience Consultant, Visa

Are you ready to take your expertise in money movement to the next level? Join Visa as a Service Experience Consultant in Atlanta! In this dynamic role, you’ll focus on our innovative Money Movement payment services, facilitating seamless fund transfers to cards, accounts, and digital wallets worldwide using cutting-edge push payment technology. As an individual contributor, you'll leverage your mix of business, functional, and technical knowledge to collaborate with Client Services, Product, and Technology teams across the globe. You will engage right from the product development process, making sure your insights shape design, implementation, and client engagement. Strong candidates thrive in our fast-paced environment, tackling moderately complex projects with self-motivation and adaptability. Your responsibilities will include spearheading cross-regional initiatives that enhance client services, serving as a subject matter expert on APIs and VisaNet processes, and developing training documentation to empower teams. You’ll also present complex changes and updates clearly and confidently to stakeholders, ensuring that everyone is aligned. With your leadership and collaborative skills, you’ll create a feedback loop with our Product and Technology teams, proactively addressing any gaps to optimize the client experience. Join us, and together we’ll lead the future of money movement! This role is hybrid, with in-office days confirmed by your hiring manager.

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the primary responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, you'll have several key responsibilities, including engaging early in product development processes to provide input, leading cross-regional initiatives, acting as a Money Movement subject matter expert, developing training documentation, and proactively identifying and resolving client support issues. Your role will involve collaborating with various teams to ensure that the services we provide meet the needs of our clients effectively.