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Service Experience Consultant - job 35 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$70000K

$100000K

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What You Should Know About Service Experience Consultant, Visa

Are you passionate about enhancing service experiences within the finance industry? If so, you might find your next amazing opportunity as a Service Experience Consultant with Visa in Atlanta! This role zeroes in on Money Movement payment services, ensuring seamless fund transfers to cards, accounts, and digital wallets globally. You will become a key player, mixing your business savvy with technical expertise to help deliver innovative solutions. As the North America Service Experience Consultant, you’ll collaborate with various teams — from Client Services to Technology — bringing your insights to the table during product development and implementation. Your proactive approach and independent work ethic will empower you to manage moderately complex projects with finesse. You’ll engage early in product development, fostering partnerships that enhance client services. If you’re a self-starter eager to challenge the status quo, you’ll thrive in this role. With responsibilities ranging from leading cross-functional initiatives to updating training materials, every day will be a chance to make a significant impact. You’ll also be expected to provide clear directions and manage project schedules effectively, all while navigating various stakeholder communications. This is a hybrid position, meaning you’ll experience the best of both in-office and remote work environments. If you're ready to drive positive change in how clients experience money movement services, Visa would love for you to apply!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the main responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, your responsibilities include engaging early in the product development process, leading cross-functional initiatives, and serving as a subject matter expert in Money Movement. You'll develop training documentation, manage project schedules, and work closely with product, technology, and client services teams to optimize the client experience.