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Service Experience Consultant - job 41 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Service Experience Consultant, Visa

Join Visa as a Service Experience Consultant located in vibrant Ashburn! In this dynamic role, you'll dive into the world of Money Movement payment services, focusing on enhancing how funds are transferred globally to cards, accounts, and digital wallets using innovative push payment technology. As an individual contributor with an impressive blend of business, functional, and technical knowledge, you will collaborate closely with Client Services, Product, and Technology teams across all markets. We're looking for self-motivated team players who thrive in evolving environments and aren’t afraid to challenge the status quo for the best client experience. Your responsibilities will include early engagement in product development processes, fostering strong partnerships with cross-functional teams, and leading initiatives that impact our clients. You’ll become a subject matter expert in money movement, guiding regional and global discussions to evaluate pilot projects and product enhancements. Plus, you’ll be responsible for creating training documentation and ensuring effective knowledge transfer. With a focus on identifying and solving issues that inhibit client support, you'll play a pivotal role in driving improvements while developing clear presentation materials for stakeholders. You’ll need to master project schedules, confident navigation in ambiguous situations, and lead teams towards successful outcomes. This hybrid position offers a wonderful opportunity to impact the future of payment technology at Visa while enjoying flexibility in your work environment. Ready to make a significant impact? Join us!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the key responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, your primary responsibilities include engaging early in product development, leading cross-functional initiatives, and serving as a subject matter expert on Money Movement services. You'll collaborate with various teams, develop training documentation, and address issues that impact client support, ensuring a seamless client experience.