Sr. Manager, Event Strategy & Operations - job 16 of 23

The Sr. Manager, Event Strategy & Operations at Visa will oversee a range of vital responsibilities including managing the event tech stack, overseeing the event intake and ticketing systems, leading cross-functional initiatives, and handling event data collection as well as KPI reporting. This role requires adept project management skills and the ability to synthesize complex information into actionable insights.

To thrive as the Sr. Manager, Event Strategy & Operations at Visa, candidates should possess strong project management capabilities, exceptional organizational skills, and a deep understanding of the event industry. A strategic mindset, collaboration skills, and a customer service orientation are also critical to success in this role.

Collaboration is central to the role of Sr. Manager, Event Strategy & Operations at Visa. You’ll work closely with various departments to drive cross-functional initiatives, ensuring smooth communication and the sharing of updates. This role involves building relationships with colleagues at multiple levels to effectively coordinate complex projects and event strategies.

The Sr. Manager, Event Strategy & Operations position at Visa is a hybrid role. While you’ll have the flexibility to work remotely, specific in-office days will be confirmed with your Hiring Manager to promote collaboration and team synergy.

A successful candidate for the Sr. Manager, Event Strategy & Operations at Visa will be someone who is strategically minded, customer service driven, and an excellent collaborator. Strong organizational skills, technological proficiency, and the ability to manage sophisticated projects in a complex environment are also essential personal qualities for excelling in this role.

Discuss your approach to prioritizing tasks by emphasizing organization and strategic thinking. Mention frameworks you use, like lists or project management software, and give examples of managing multiple high-priority projects simultaneously.

Share a specific project that posed significant challenges. Detail the steps you took to overcome obstacles, engage team members, and ensure successful outcomes, highlighting your role as a project manager.

Talk about your familiarity with various event tech stacks, sharing examples of software you've implemented or managed. Highlight how this technology has enhanced organization and efficiency in your previous roles.

Describe methods you employ to maintain clear communication among team members in a hybrid setup. Include tools you leverage and your strategies for facilitating collaboration across locations.

Discuss your strategies for collecting and analyzing event data, including the tools you prefer. Share how you present KPIs to stakeholders to inform decision-making and improve future events.

Explain methods you use to keep abreast of trends such as attending industry conferences, following thought leaders on social media, or participating in professional networks that focus on event management.

Share a story that illustrates your ability to build strong working relationships. Highlight how you approached collaboration and the positive impact it had on project outcomes.

Discuss your agility and adaptability in managing last-minute changes. Emphasize your problem-solving skills and ability to keep calm under pressure when unforeseen issues arise.

Define exceptional customer service in the context of event management. Share examples of how you have ensured a positive attendee experience, which reflects your dedication to service excellence.

Clearly articulate your motivations for wanting to join Visa. Mention the company’s values, your alignment with them, and how your skills can contribute to Visa's mission in the event space, demonstrating your passion for the role.