Sr. Manager, Strategy & Business Operations - job 11 of 21

A Sr. Manager, Strategy & Business Operations at Visa is responsible for managing business deliverables including Quarterly Business Reviews, OKRs, and Product Roadmaps. This role requires facilitating collaboration across Product and Platform leads, engaging with stakeholders to build relationships, and acting as a trusted advisor to the Head of Business Operations. The ideal candidate will demonstrate strong leadership, strategic thinking, and operational skills to support Visa's Global Data Office initiatives effectively.

To excel as a Sr. Manager, Strategy & Business Operations at Visa, candidates should possess strong analytical, strategic, and collaborative skills along with meaningful operational experience. A deep understanding of the payments ecosystem and the ability to work effectively across a matrix organization is crucial. Leadership qualities and interpersonal skills are essential for managing diverse stakeholder relationships and driving key initiatives in the Global Data Office.

The Sr. Manager, Strategy & Business Operations at Visa plays an essential role in supporting data initiatives by coordinating and planning business deliverables. This position involves engaging with stakeholders at various organizational levels to ensure alignment and support for critical data priorities. The manager also provides expert guidance to the Head of Business Operations, synthesizing information and developing internal communications to convey operational goals and progress effectively.

Essential skills for a Sr. Manager, Strategy & Business Operations at Visa include strong analytical capabilities, strategic problem-solving acumen, exceptional leadership and interpersonal skills, and proficiency in project management. Additionally, a solid grasp of the payments and data ecosystems provides a competitive advantage, enabling the manager to apply effective solutions across various operational contexts and maximize productivity.

The Sr. Manager, Strategy & Business Operations role at Visa offers a hybrid work environment. This means that while there are in-office expectations, the specifics regarding on-site and remote work arrangements will be confirmed with your hiring manager, allowing for flexibility in your work schedule.

When answering this question, reflect on your past experiences, highlighting specific strategic initiatives you led, their outcomes, and how they aligned with organizational goals. Use quantitative metrics to demonstrate success and emphasize your collaborative approach in engaging diverse stakeholders.

In your response, outline your prioritization strategy, explaining how you assess the urgency and impact of tasks and utilize tools like OKRs or project management frameworks. Mention how you communicate priorities with stakeholders to ensure alignment across teams.

Your answer should illustrate the significance of data-backed insights in driving operational decision-making. Discuss any specific tools or methodologies you use to analyze business metrics and how these inform your strategies and recommendations.

Provide an example of a past conflict you managed, explaining the approach you took to identify underlying issues, facilitate open communication, and find common ground. Emphasize your negotiation skills and commitment to maintaining strong stakeholder relationships.

Discuss specific strategies you’ve implemented in your previous roles that have encouraged innovative thinking and continuous improvement within your teams. This could include regular brainstorming sessions, feedback loops, or technology integrations that streamline processes.

Explain your approach to creating compelling presentations, focusing on your ability to distill complex information into digestible formats. Mention any software tools you use and how you tailor content for different audiences within the organization.

When answering this question, emphasize key performance indicators (KPIs) relevant to business operations. Discuss how you identify these metrics, their importance in evaluating team performance, and how you use them to drive discussions around operational efficiency.

Share an example where you were instrumental in leading change, detailing your approach to communicating change initiatives and guiding your team through transitions. Highlight your adaptability and emphasis on maintaining productivity during these shifts.

Provide an in-depth overview of a project, detailing your role, the challenges faced, and the measurable outcomes achieved. Use this opportunity to showcase your leadership, planning, and execution skills and how they contributed to the organization’s broader objectives.

Discuss your knowledge of data privacy regulations and best practices, particularly in how they pertain to business operations. Explain how aware you are of compliance frameworks and how you've integrated privacy considerations into your operational strategies.