Equipment Technician | Antioch, CA

As an Equipment Technician at Vixxo, your primary responsibilities will include providing reactive and preventative maintenance for commercial espresso and coffee brewing systems in your assigned territory. You'll be responsible for building strong customer relationships, conducting thorough inspections, completing accurate paperwork, and ensuring all repairs meet safety standards.

To qualify for the Equipment Technician position at Vixxo, applicants should have at least one year of experience in servicing equipment, preferably with a background in using testing equipment for general electric and water systems. Experience in customer-facing roles is essential, along with a valid driver’s license and the ability to lift 50 lbs. It’s also important that you love coffee, as tasting is part of the job!

Vixxo offers a competitive compensation package for Equipment Technicians, including base pay based on experience, quarterly bonuses, and a signing bonus. Additionally, employees enjoy PTO, floating holidays, benefits eligibility within 60 days of hire, and opportunities for professional growth, including 401K matching and life insurance.

Absolutely! Vixxo values diverse backgrounds. Previous experience as an HVAC Technician, Electrician, Service Technician, or similar roles can enhance your application. These experiences often build the necessary skills for troubleshooting and equipment maintenance that are critical for success in the Equipment Technician role.

Vixxo is committed to the professional growth of its Equipment Technicians. We offer various training programs and career development opportunities designed to refine your technical expertise, expand your skill set, and enhance your career progression within the company.

When troubleshooting equipment issues, it’s essential to first assess the problem methodically. Start by gathering information from the customer about the symptoms. Then, utilize your technical knowledge and skills to diagnose the issue, identifying potential solutions and implementing the one that resolves the problem effectively.

In situations where I need to explain a technical issue to a non-technical customer, I focus on using simple language and relatable examples. I ensure I listen to their concerns attentively and break down the explanation into manageable parts, guiding them through the steps without overwhelming them with jargon.

Successful Equipment Technicians possess strong problem-solving skills, excellent communication capabilities, and a customer-focused mindset. They should also be adaptable and eager to learn, maintaining a commitment to providing reliable and safe solutions for their clients.

I prioritize my tasks based on urgency and deadlines, taking care to evaluate which jobs require immediate attention. Utilizing scheduling tools and keeping an organized workflow helps me manage my time effectively, ensuring I meet service level agreements while delivering quality service.

I have extensive experience working with coffee brewing equipment, espresso machines, and water systems. My background includes routine inspections, repairs, and performing maintenance to ensure optimal operation, which perfectly aligns with the duties outlined for the Equipment Technician role at Vixxo.

Ensuring customer satisfaction begins with understanding their expectations. I keep lines of communication open throughout the service process, provide updates, and follow up after completing repairs to confirm everything is functioning well, showing them that their satisfaction is my priority.

One challenge I faced was a particularly complex repair where initial attempts didn’t resolve the issue. I addressed this by conducting further research, consulting with experienced colleagues, and troubleshooting step-by-step until I identified the root cause, successfully completing the job with satisfactory results.

I keep up with the latest trends and advancements by attending workshops, reading industry publications, and participating in online forums related to my field. This ongoing education helps me remain knowledgeable about new technologies and best practices, which I can apply in my role.

I admire Vixxo's commitment to delivering top-notch service and innovation in the equipment maintenance space. The opportunity to work with a talented team, develop my skills further, and contribute to a company that values customer relationships aligns perfectly with my career goals.

When servicing equipment, I always adhere to safety protocol established by the company and industry standards. This includes wearing appropriate personal protective equipment, following proper lockout/tagout procedures, and conducting thorough inspections to identify potential hazards before proceeding with repairs.