Linux Support Engineer

As a Linux Support Engineer at Voltage Park, your primary responsibilities include resolving escalated technical issues for customers through email and sometimes phone or video calls. You’ll collaborate closely with teams across the company, such as Success, Product, and Engineering, to enhance customer experiences. Additionally, you will help develop content that empowers customers to solve their own issues and manage high-impact cross-functional projects.

Voltage Park seeks a Linux Support Engineer with command line Linux sys administration experience, along with proficiency in scripting languages such as Bash, Python, or Javascript. Applicants should possess excellent English communication skills, an ability to empathize with customers, and a demonstrated capacity for independent problem-solving. Attention to detail is crucial, as is the ability to work the required four 10-hour shifts that include weekends.

Yes, the Linux Support Engineer position at Voltage Park is a full-time remote role. This allows you to work from anywhere while contributing to our mission to make machine learning infrastructure accessible across various sectors. Working remotely means you will still be part of a close-knit team that values collaboration and innovation.

In the role of a Linux Support Engineer at Voltage Park, you will likely engage with an array of tools and technologies. Your work will involve command line tools for Linux administration and scripting languages such as Bash or Python. If you have experience with SLURM/Kubernetes or cloud support, that would be beneficial as well, especially since our focus involves GPU capabilities and overall machine learning infrastructure.

Voltage Park values professional development and growth. As a Linux Support Engineer, you'll have opportunities to expand your expertise in technical support, systems reliability engineering, and even solutions engineering. Collaborating closely with various teams allows for continuous learning and skill enhancement, contributing to both personal and professional development.

In your response, focus on specific Linux distributions you've worked with, the types of systems you've administered, and any troubleshooting you've done. Highlight your command line proficiency and any specific tools or scripts you've used to handle common administrative tasks.

To answer this, outline your systematic approach, such as identifying the problem, gathering relevant information, testing solutions, and documenting the process. Emphasize your ability to empathize with users while managing their expectations during the troubleshooting journey.

Share any specific projects where your scripting skills improved efficiency, like automating tasks or developing tools for users. Discuss the languages you're familiar with and how they can enhance customer experiences at Voltage Park.

Choose a situation that highlights your problem-solving skills. Detail the challenge, your analysis process, the solution you implemented, and the positive outcome for the customer. Make sure to emphasize your communication skills throughout the process.

Discuss your method for assessing the urgency and impact of issues, determining priorities based on customer needs, and communicating effectively with users about timelines. Being organized and effective in time management are key skills you should emphasize.

Mention your commitment to learning through trusted online resources, forums, and communities, as well as any courses or certifications you've pursued. Staying abreast of developments is crucial, especially as you work on cutting-edge technology at Voltage Park.

Emphasize the importance of understanding customers' emotions and challenges. Conveying empathy can lead to better communication and more effective solutions. Share examples where your empathetic approach made a positive impact on the customer experience.

Talk about your ability to communicate complex technical concepts in a clear and straightforward manner. Mention the methods you use, whether via written communication or in phone/video calls, and how you adapt your style based on the audience.

Discuss your approach to managing stress and your readiness to respond promptly. Highlight any specific protocols or practices you utilize to ensure effective resolutions while maintaining communication with stakeholders.

Demonstrate your knowledge of Voltage Park’s vision to provide transparent access to GPU resources. Articulate how this mission aligns with your values and interests, and how as a Linux Support Engineer, you can contribute towards achieving this goal.