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(USA) Store Lead (NON-Complex) - Wm image - Rise Careers
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(USA) Store Lead (NON-Complex) - Wm

Position Summary...

What you'll do...

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociates Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating andimplementing plans to improve the financial performance of the facility creating budgets to align with business need and analyzing economic trendsand community needs for budget forecasting Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishingand maintaining relationships with key individuals or groups in the community acting as the representative for the company presenting thecompanys perspective to various external organizations following the companys media guidelines and promoting company sponsored programsevents and sustainability efforts to associates and the local community to emphasize the facility as part of the community Directs facility operations by setting the standard for appropriate service levels teaching and developing effective merchandise presentation forexample accurate and competitive pricing proper signage maintaining instock and inventory levels requesting merchandise to meet the needs ofthe community providing direction and guidance on executing Company programs and strategic initiatives ensuring quality assurance standardsand overseeing safety and operational reviews Provides supervision and development opportunities for members of management and hourly associates by hiring training and mentoringassociates assigning duties setting clear expectations providing associate recognition delegating business objectives effectively ensuring diversityand inclusion awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating businessplans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuringprogress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased workenvironment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coachingfor success and improvement and ensuring diversity awareness Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction toothers in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy: Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with businesspartners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectivenessand participating in and supporting community outreach events Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $80,000.00-$100,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

1 year’s general management experience to include financial accountability.
2 years’ of college; OR 1 year’s retail experience and 1 year’s experience supervising 10 associates/employees; OR 2 years’ general work
experience and 1 year’s experience supervising 10 associates/employees.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

1911 Marsha Sharp Fwy, Lubbock, TX 79415-4036, United States of America
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Average salary estimate

$90000 / YEARLY (est.)
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$80000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Store Lead (NON-Complex) - Wm, Walmart

As a Store Lead (NON-Complex) at Walmart in Lubbock, TX, you'll be stepping into an exciting opportunity to steer the operations of a busy retail environment while ensuring that both customers and your team have a stellar experience. Your role will focus on delivering exceptional customer service by guiding both management and hourly associates in professional approaches to meet customer needs. You’ll showcase your skills in financial oversight, too, as you help manage budgets, sales, and expenses to drive the store's financial performance. However, it's not just about numbers; engagement with the local community is key. You will represent Walmart at various outreach events, helping to strengthen our ties within the community. The role also involves coaching and developing a team of associates through training and performance evaluations, fostering an inclusive culture where everyone feels valued. You’ll creatively direct daily operations, maintain inventory levels, and implement company programs to enhance customer satisfaction. At Walmart, we celebrate diversity and strive for excellence, which means we are looking for someone who embodies these values. If you have a passion for community engagement, team development, and achieving business goals, then this role is right for you. Plus, Walmart offers fantastic benefits including competitive pay, health coverage, retirement plans, and educational opportunities, making this a truly rewarding career choice!

Frequently Asked Questions (FAQs) for (USA) Store Lead (NON-Complex) - Wm Role at Walmart
What are the responsibilities of a Store Lead (NON-Complex) at Walmart in Lubbock, TX?

The Store Lead (NON-Complex) at Walmart in Lubbock, TX, is responsible for guiding associates in customer service, overseeing financial performance, managing budgets, and leading community outreach efforts. You'll direct store operations, ensure inventory levels are maintained, and teach effective merchandise presentation techniques. This role also involves hiring and mentoring team members while upholding Walmart's standards of ethics and integrity.

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What qualifications do I need to apply for the Store Lead position at Walmart in Lubbock?

To qualify for the Store Lead (NON-Complex) position at Walmart in Lubbock, you need at least one year of general management experience and a track record of financial accountability. Alternatively, candidates can have two years of college or one year of retail experience coupled with supervisory experience leading ten or more associates. Other relevant management experience may also count.

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How does Walmart support community outreach through the Store Lead role in Lubbock?

Walmart encourages Store Leads (NON-Complex) in Lubbock to actively participate in community outreach programs. This entails building relationships with local organizations, promoting charitable events, and ensuring that associates are also engaged in community service efforts, fostering a positive impact within the local area.

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What growth opportunities does Walmart offer for a Store Lead in Lubbock, TX?

As a Store Lead (NON-Complex) at Walmart in Lubbock, there are ample opportunities for career advancement. Walmart supports continuous learning and offers educational benefits through programs like Live Better U, allowing you to pursue further qualifications or degrees. With consistent performance and dedication, you may transition into higher management roles within the company.

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What benefits can I expect when working as a Store Lead at Walmart in Lubbock?

Walmart offers a comprehensive benefits package for Store Leads (NON-Complex) in Lubbock, including competitive pay, medical, vision, and dental coverage, along with 401(k) plans and performance-based bonuses. Employees also enjoy paid time off, educational assistance, and additional perks like discounts and family-related leaves, ensuring a healthy work-life balance.

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Common Interview Questions for (USA) Store Lead (NON-Complex) - Wm
What strategies do you use to ensure outstanding customer service as a Store Lead?

Discuss your previous experience in training and guiding associates to model excellent customer service. Emphasize the importance of leading by example, resolving customer issues promptly, and creating an environment where both customers and employees feel valued and heard.

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How do you manage a diverse team within your store?

Highlight your ability to foster inclusivity and teamwork by training associates on the importance of diversity. Share specific examples where you implemented team-building activities or mentoring programs, leading to a more cohesive work environment.

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What financial management experience do you have related to the Store Lead role?

Describe your experience managing budgets, assessing financial reports, and making data-driven decisions to improve store performance. Be specific about how you've balanced expenses with sales and what tools or methodologies you've employed to achieve this.

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Can you provide an example of a time when you successfully improved store operations?

Share a concrete instance where you identified an operational challenge and implemented a plan to overcome it. Focus on the positive outcome you achieved and how your leadership played a role in that success.

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How would you handle a situation where your team is falling short of sales targets?

Discuss your approach to diagnosing performance issues, including gathering input from team members. Explain how you would create a plan that includes setting clear expectations, providing targeted training, and motivating associates to enhance their performance.

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What methods do you use to promote community involvement among your team?

Talk about initiatives you've led or encouraged, such as community service projects, partnerships with local organizations, or events that promote the store's involvement in the community, showcasing the positive effects on team morale and business.

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Describe a challenging situation with a customer and how you resolved it.

Provide a specific example where you dealt with a difficult customer. Outline your approach to listening, empathizing, and working towards a resolution, and highlight the value of maintaining a positive, solution-oriented attitude.

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What experience do you have with inventory management?

Detail your previous responsibilities concerning inventory management, including monitoring stock levels, forecasting needs based on sales trends, and implementing effective strategies to minimize stock shortages or excesses.

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How do you motivate your team to achieve their best performance?

Discuss techniques you have used to inspire and motivate your team, such as recognition programs, setting individual and team goals, and open communication channels to encourage feedback and collaboration.

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What do you see as the biggest challenge facing a Store Lead at Walmart?

Elaborate on potential obstacles such as managing diverse teams, balancing financial goals with customer satisfaction, and adapting to changes within the retail environment. Offer considerations on how you would address these challenges proactively.

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DATE POSTED
April 19, 2025

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