Assistant Store Manager - 68th & Columbus

As an Assistant Store Manager at Warby Parker, you'll be responsible for leading a team of 8-10 Retail Advisors, managing inventory procedures, and facilitating an exceptional shopping experience for customers. You'll troubleshoot the point-of-sale system and develop new processes to improve customer service. Additionally, you will oversee daily operations, conduct team meetings, and assist in the onboarding and training of new hires.

To qualify for the Assistant Store Manager position at Warby Parker, candidates should have at least 1 year of management experience in retail, possess exceptional interpersonal skills, and have a strong background in sales or operations within a customer-focused environment. An entrepreneurial spirit, along with a positive attitude and teamwork skills, is essential to thrive in this role.

At Warby Parker, we emphasize a respectful and inclusive work culture where employees are encouraged to contribute ideas and support each other. As an Assistant Store Manager, you'll be vital in fostering a team environment that promotes collaboration, service-mindedness, and personal growth among team members.

Yes, Warby Parker provides a comprehensive benefits package for full-time employees, including health, vision, and dental insurance; paid time off and holidays; a retirement savings plan with a company match; and parental leave. Additional perks include optical education reimbursement, an employee assistance program, and a snack pantry to keep your energy up during work hours.

Assistant Store Managers at Warby Parker have excellent opportunities for career advancement. Performance is regularly evaluated, and top performers may have the chance to progress to Store Leader or other senior management roles within the company. Continuous training and professional development are also encouraged, fostering your growth in the retail sector.

To lead a team effectively, I would prioritize open communication, set clear goals, and recognize individual achievements. I believe in conducting regular meetings to discuss performance and share feedback, enabling team members to feel valued and engaged. By fostering a culture of collaboration and trust, I help my team excel.

Dealing with customer complaints requires empathy and prompt action. I listen carefully to the customer's concerns, validate their feelings, and reassure them that I will work to resolve the issue. By training my team on service best practices, we create an environment where exceptional service is our standard.

Absolutely! At my previous job, I noticed our inventory management was inefficient, causing delays. I initiated a weekly review system and implemented new tracking software, which improved accuracy and reduced stock discrepancies. This enhancement not only saved time but also improved our service delivery.

I believe that thorough training and motivation go hand-in-hand. I would create an onboarding plan that includes hands-on learning experiences, while my motivational tactic revolves around setting attainable goals. Encouraging new members through recognition helps them feel valued and engaged in their new role.

Balancing operational duties with team leadership requires strong organization and prioritization. I use daily scheduling to allocate time for both tasks and to check in with team members. Maintaining a transparent workload ensures that I am present for my team while also keeping operations running smoothly.

Creating a positive work environment starts with open communication and respect. I promote inclusivity through team-building exercises and encourage feedback. Celebrating achievements, big or small, contributes to a welcoming atmosphere that motivates team members to contribute positively.

My approach involves setting clear, achievable targets for my team and continually monitoring our progress. I emphasize the importance of understanding our customers' needs and build strategies to meet those through excellent service and product knowledge. Regularly encouraging my team and providing constructive feedback keeps motivation high.

I ensure efficient communication by employing regular team meetings, using a group messaging platform, and fostering an open-door policy for feedback. By encouraging team members to share ideas and concerns, I create an environment where everyone feels informed and empowered to collaborate.

In such a situation, I would first have a one-on-one meeting with the team member to discuss their performance and understand any challenges they face. I believe in offering guidance and support while setting clear expectations and timelines for improvement. Regular check-ins would follow to track progress.

I'm motivated by the opportunity to connect with people and make their shopping experience enjoyable. Leading a team allows me to share that passion and instill the same values in others. I thrive in dynamic environments and love seeing my team succeed both individually and collectively.