Licensed Optical Keyholder, Part-Time - Warby Parker Beach Reads

As a Licensed Optical Keyholder at Warby Parker, your main responsibilities include providing excellent customer service, taking and recording measurements, adjusting eyewear, and checking that finished products meet both our optical standards and customer needs. You will also play a vital role in leading the store's optical team and ensuring a positive work environment.

To qualify for the Licensed Optical Keyholder role at Warby Parker, candidates need to be a licensed dispensing optician, or an ABO-certified optician in non-licensing states, with at least 2 years of relevant experience. Leadership qualities and a passion for eyewear and retail are essential.

The Licensed Optical Keyholder at Warby Parker significantly enhances the customer experience by offering personalized and knowledgeable assistance, ensuring that each customer finds the perfect eyewear. By fostering a welcoming and engaging atmosphere, you play a crucial role in leaving customers feeling confident and satisfied.

A daily routine of a Licensed Optical Keyholder at Warby Parker includes opening and closing the store, providing customer service, taking precise measurements, mentoring the optical team, and helping maintain store operations and inventory. Each day is unique, filled with opportunities to engage with customers and inspire team members.

Absolutely! As a Licensed Optical Keyholder at Warby Parker, there are ample opportunities for career advancement. Successful team members may progress into higher-level leadership roles or specialized positions within the retail or optical sectors depending on their interests and performance.

Highlight your relevant years of experience, mentioning specific roles, your responsibilities, and any leadership positions you might have held. Be sure to discuss how your experience has prepared you for the Licensed Optical Keyholder role at Warby Parker.

Showcase your customer service skills by describing a specific scenario where you successfully resolved a customer issue. Emphasize empathy, effective communication, and how you strive to exceed customer expectations.

Discuss how precise measurements ensure that eyewear fits comfortably and functions effectively. Mention how incorrect measurements can lead to customer dissatisfaction and highlight your attention to detail.

Explain how you would encourage open communication, celebrate team successes, and provide constructive feedback. Mention ways to uphold Warby Parker’s values and create a supportive environment for colleagues.

Discuss your commitment to lifelong learning through industry publications, attended workshops, and other educational resources. Emphasize how staying informed helps you provide better service at Warby Parker.

Share a specific story that illustrates your dedication to customer service. Highlight the actions you took, the challenges you faced, and the positive outcome that resulted.

Reflect on your passion for eyewear and helping people enhance their vision. Share any personal stories or key moments that solidify your commitment to the optical field.

Illustrate how you would simplify technical language into understandable terms. Use an example of a complex term and how you'd break it down for someone unfamiliar with optical jargon.

Discuss qualities such as strong communication skills, a customer-centric mindset, and leadership abilities. Explain why these traits are vital for success in the Licensed Optical Keyholder position at Warby Parker.

Describe your approach to prioritizing important tasks, such as assessing customer needs, managing team responsibilities, and executing daily operational duties. Emphasize your time management skills and ability to adapt to changing situations.