We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.
About The Team:
Our Customer Success team guides, empowers, and propels the success of our brave entrepreneurs as they pursue their dreams. Together we forge emotional connections, inspire confidence, champion their experience, and remind them that they aren't alone. At many companies, customer support is purely about doing damage control when things go wrong; we’re on a mission to transform our customer support experience into something truly special - something that makes entrepreneurs want to choose Wave and something that our customers go out of their way to tell people about. We’re looking for empathetic, hard-working, and solutions-oriented people to join us on our mission!
About The Role:
Reporting to the Customer Support Team Lead you will be responsible for curating a phenomenal customer experience via multiple channels of support, including live chat.
At Wave, you’re treated like the incredible human being you are.
Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours.
We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.
We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously.
We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!
We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are. Contributing to an inclusive culture is a part of all of our job descriptions.
We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.
Are you ready to be a Waver? Join us!
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At Wave, we're on a mission to empower the courageous entrepreneurs who drive our communities, and as a Customer Support Specialist, you can be a key player in this effort! Located in the vibrant city of Toronto, Ontario, you’ll be part of our dedicated Customer Success team, which is all about guiding and uplifting small business owners as they navigate their financial journey. Here, support isn’t just about putting out fires; it’s about creating genuine connections and elevating the customer experience to something truly remarkable. In this role, you’ll curate phenomenal experiences across various channels, from live chat to email. Your empathy and resourcefulness will shine as you connect with spirited entrepreneurs, helping them navigate complex financial concepts with ease and clarity. Stellar communication skills are a must, as is a sincere enthusiasm for assisting others and advocating for their needs. Plus, your collaborative spirit will be essential in working with diverse teams to ensure seamless support throughout the Wave platform. We're looking for enthusiastic individuals who can express compassion while demonstrating a sense of humor – it’s all part of making our days a little brighter! If you’re eager to grow, learn, and contribute to an inclusive culture that values diversity and authentic communication, Wave offers a flexible work environment that allows you to thrive wherever you feel most comfortable. Are you ready to lend your voice to the amazing entrepreneurs who choose Wave? We can’t wait for you to join us!
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Founded in 2010 and headquartered in Toronto, Ontario, Wave Apps provides software solutions and related services for small business owners to manage finances.
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