Job details

Customer Experience Associate

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Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

61 King's Plaza

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

What You Should Know About Customer Experience Associate, WEIS-Gruppe

Are you ready to step into a rewarding role as a Customer Experience Associate at Weis Markets in Oley, PA? At Weis, we believe in treating our associates with respect, understanding, and appreciation, fostering an environment powered by teamwork and a dedication to community growth. As a Customer Experience Associate, you'll be the friendly face that greets our customers with a smile, helping them with their shopping needs and resolving any concerns they might have. You'll operate front-end scanning equipment and cash registers, ensuring that each transaction is processed accurately and efficiently. Being part of our team means maintaining a strong knowledge of weekly ads and promotions and staying engaged with the store layout, so you can assist customers effectively. We take pride in ensuring our stores are clean and safe, so you'll help uphold our health and safety standards. Whether it’s through handling merchandise efficiently or ensuring a smooth operation alongside your colleagues, your role will be pivotal in delivering a fantastic shopping experience. Join us and be a part of a workplace that values your growth and success as much as our community. Check out various training opportunities that could soon help you develop your skills and advance your career at Weis Markets!

Frequently Asked Questions (FAQs) for Customer Experience Associate Role at WEIS-Gruppe

What are the responsibilities of a Customer Experience Associate at Weis Markets?

As a Customer Experience Associate at Weis Markets, your responsibilities include greeting customers, assisting with their inquiries, ensuring smooth checkout processes, maintaining transaction accuracy, and adhering to health and safety guidelines. Your role is vital in creating a positive shopping experience, so being proactive and friendly is key!