Cashier - job 1 of 5

As a Cashier at Westgate Branson Woods Resort, your primary responsibilities include providing excellent customer service, operating the POS system, maintaining cleanliness at the workspace, managing the ice cream counter, and adhering to food safety standards. You will also engage with guests, creating a welcoming atmosphere—all vital to your role in ensuring guests have a delightful experience.

To become a Cashier at Westgate Branson Woods Resort, candidates should ideally have a high school diploma or a GED. You should be able to lift 50 pounds regularly and follow instructions with little supervision. Also, a flexible schedule, especially on weekends and holidays, is required, along with passing a background screen and drug test.

Cashiers at Westgate Branson Woods Resort enjoy a range of comprehensive benefits, including medical, dental, and vision coverage. You'll also earn paid time off, have access to a 401K plan with a generous company match, tuition assistance, and various wellness programs. Plus, there are exclusive discounts for team members, making this job even more rewarding.

While prior cashier or customer service experience is beneficial, it isn't necessarily required. What’s more important is your willingness to learn, strong work ethic, and enthusiasm for providing exceptional service to guests at Westgate Branson Woods Resort.

Westgate Branson Woods Resort is dedicated to the growth and development of its employees, including Cashiers. The company offers advancement opportunities, ongoing training, and personal development programs to help you grow within the organization and potentially move into higher roles or different departments.

When dealing with a challenging customer, it's crucial to stay calm and listen actively to their concerns. Acknowledge their feelings and try to empathize with their situation. Offer solutions or escalate the matter if necessary to ensure customer satisfaction, showcasing your commitment to exceptional service.

While working in previous roles, I have managed cash handling procedures, ensuring accurate transactions and balancing my register at the end of each shift. I am also familiar with operating POS systems, which helped me process sales efficiently while maintaining a welcoming environment for customers.

To me, excellent customer service means going above and beyond to ensure each guest feels valued and welcomed. It involves listening attentively, addressing their needs promptly, and creating a positive atmosphere that encourages them to return.

During busy shifts, I focus on prioritizing customer needs first, ensuring that no guest is left unattended. I also stay organized by managing the workspace efficiently and delegating tasks when appropriate. This helps maintain service quality even under pressure.

I will ensure compliance with all food safety regulations by maintaining cleanliness at the serving area, checking product expiration dates, and following proper hygiene practices. This commitment is crucial in providing safe and high-quality food to guests.

I thrive in guest service environments because I enjoy meeting new people and creating memorable experiences for them. The excitement of working in a resort setting adds to my motivation and fuels my passion for providing top-notch service.

Engaging with guests starts with a warm greeting and genuine smile. I’d ask questions to understand their preferences, provide recommendations, and ensure their order is perfect. Follow-ups to check their satisfaction also help to enhance their experience.

If a mistake occurs during a transaction, I would address it immediately by acknowledging it and apologizing to the customer. Then, I would rectify the error promptly, ensuring the customer feels valued and that their concerns are resolved.

Important qualities include strong communication skills, a friendly demeanor, attention to detail, and the ability to work well in a team. These traits contribute greatly to creating a welcoming environment for guests while ensuring efficient operations.

I am fully available to work weekends and holidays as required. I understand this flexibility is important in the hospitality industry, especially at a resort like Westgate Branson Woods Resort, and I am committed to doing my part.