Guest Experience Coordinator

As a Guest Experience Coordinator at Westgate Resorts, your primary responsibilities include coordinating recreational programs for guests of all ages, planning various classes and events, providing outstanding customer service, maintaining inventory, and ensuring pool safety standards are met. Your role is vital in creating enjoyable experiences for our guests.

To become a Guest Experience Coordinator at Westgate Resorts, you should have at least six months of experience in activities or recreation, preferably in a hospitality setting. Additionally, you need to be able to stand for extended periods, make independent decisions, and lift items up to 50 pounds. A valid FL State Driver’s License is required for driving company golf carts.

To stand out as a candidate for the Guest Experience Coordinator position at Westgate Resorts, demonstrate your passion for guest service and highlight any previous experience in recreational activities. Show your enthusiasm for creating memorable experiences and provide examples of how you've effectively solved guest inquiries or challenges in the past.

As a Guest Experience Coordinator at Westgate Resorts, you can expect a dynamic work environment filled with excitement and fun. You’ll be outdoors, interacting with guests and facilitating various recreational activities daily, all while working closely with a supportive team committed to making each guest’s stay special.

Yes, Westgate Resorts offers a comprehensive benefits package for Guest Experience Coordinators, including health insurance, paid time off, 401K with a company match, wellness programs, tuition assistance, and employee discounts on various services. These benefits contribute to a highly supportive workplace culture.

When answering this question, share a specific story that highlights your creativity and passion for guest service. Focus on the steps you took to understand guest interests and how you tailored an activity or event to exceed expectations, demonstrating your ability to foster joy and satisfaction.

Discuss your approach to conflict resolution by emphasizing the importance of listening to the guest’s concerns, remaining calm, and seeking a solution that addresses their needs. Share a past experience that showcases your ability to turn a negative situation into a positive outcome.

Outline your organizational skills and detail the steps you take, such as setting clear objectives, budgeting, engaging team members, and promoting the event. Sharing specific examples of successful events you’ve coordinated can strengthen your response.

Express your enthusiasm for working at Westgate Resorts by highlighting your passion for creating memorable guest experiences. Mention the unique qualities of the resort and how its values resonate with your own, aligning your goals with the company’s mission.

Emphasize your proactive approach to safety, including your knowledge of safety regulations, how you monitor activities, and ensure compliance among participants. Discuss any training you've undergone and your commitment to maintaining a secure environment for all guests.

Outline a range of family-oriented activities that cater to various age groups, discussing how you would assess guests' interests and ensure inclusivity. Highlight your understanding of how these activities enhance the family experience at the resort.

Discuss your collaborative nature and how you communicate with other departments to identify areas for improvement. Provide examples of how your role as a Guest Experience Coordinator can align with others, enhancing the overall guest experience.

Explain your time management skills and how you prioritize tasks while staying flexible. Share techniques you use, such as creating checklists and delegating responsibilities, to ensure all activities are executed smoothly.

Highlight your commitment to ongoing learning by mentioning resources you utilize, such as industry publications, conferences, and networking. Emphasize your eagerness to incorporate new and exciting trends into the guest experience at Westgate Resorts.

Share a specific anecdote that showcases your dedication to guest satisfaction. Focus on the steps you took, the challenges faced, and how those efforts made a lasting impact on the guest and their experience at the resort.