Sales Caller (South Africa)

As a Sales Caller at Wing, your main responsibilities will include reaching out to customers to provide product information, qualifying leads over the phone, coordinating and following up on appointments, making collection calls, resolving debts, and addressing customer support tickets. Additionally, you'll execute customer surveys and work closely with internal teams to align lead generation efforts with our sales strategy.

To be considered for the Sales Caller role at Wing, you'll need to be a high school graduate or have completed a certificate course. A minimum of one year of sales experience is required, along with proven success in meeting sales quotas. Strong English communication skills, both written and verbal, are essential, as well as organizational abilities and familiarity with technologies such as CRM systems and VoIP.

Working as a Sales Caller at Wing offers numerous benefits, including performance incentives, job security, paid training, and a chance for professional growth. You will enjoy working from home, being part of an exceptionally supportive team, and participating in a fun and inclusive work culture. Plus, holiday and overtime pay will add extra perks to your compensation!

To work as a Sales Caller at Wing, you will need a USB headset with noise cancellation, a working webcam, and a computer with at least a 1.8 GHz processor and 4GB RAM. It’s also crucial to have a stable internet connection with a minimum speed of 25 Mbps, as well as a backup connection of at least 10 Mbps.

At Wing, we prioritize your career development by offering upskilling opportunities and a supportive culture that promotes internal mobility. As you demonstrate your skills and dedication in your role as a Sales Caller, you'll have chances to take on additional responsibilities and advance in your career within the organization.

When discussing your sales experience, focus on specific achievements, such as the sales quotas you’ve met or exceeded in previous roles. Highlight your approach to customer relationships and how you utilized tools like CRM systems to manage leads and customer data effectively.

In responding to this question, demonstrate your conflict resolution skills by providing a specific example where you managed a challenging situation positively. Explain how you listened actively, empathized with the customer, and worked to find a mutually satisfactory solution.

When discussing your strategies for qualifying leads, highlight your approach to asking open-ended questions that illuminate the customer's needs and pain points. Mention the importance of listening and building rapport to assess lead quality effectively.

To answer this question, describe your methods for organization, such as using to-do lists or CRM software, and explain how you assess the urgency and impact of tasks to prioritize effectively. Highlight your flexibility in adapting your focus based on changing priorities.

Be prepared to talk about your experience with relevant tools like CRM systems for managing customer interactions, VoIP services for communication, and MS Office for documentation and reporting. Mention any specific software you’ve used and how it supports your sales efforts.

When addressing this question, explain your follow-up strategy by emphasizing the importance of timely communication. You might mention setting reminders on your calendar and using both email and phone calls to ensure customers are informed and engaged.

This is a great opportunity to showcase your alignment with Wing's mission and values. Express your passion for sales, your excitement about working remotely, and your desire to contribute to a company focused on redefining work. Share specific reasons that motivate you to apply.

In answering this question, tell a specific story that demonstrates your problem-solving skills in a sales context. Discuss the challenge, your actions to address it, and the outcome, highlighting your resilience and determination.

Identify key attributes such as strong communication skills, empathy, persistence, and the ability to adapt quickly to customer needs. Explain why you believe these qualities are essential for creating successful customer interactions and boosting sales.

To respond, describe your tactics for maintaining motivation in a remote working environment. Discuss establishing a dedicated workspace, creating a routine, and setting personal goals to stay focused and productive throughout your workday.