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Assistant Property Manager (Providence Court) - job 1 of 2

WinnCompanies is looking for an Assistant Property Manager to join our team at Providence Court, a 420-unit AMI and market property located in Charlotte, NC.


In this role, you will support the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.


The selected candidate will adhere to the following schedule: Monday through Friday from 8am - 5pm, and the 1st Saturday of the month from 10am-5pm.


Responsibilities
  • Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
  • Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals.
  • Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive resident relations.
  • Assist in all facets of physical and financial management as needed and assigned.
  • Act as Property Manager in absence of the Manager for specified amounts of time.
  • Prepare financial reports for the Property Manager, as well as resident correspondence and recertification notices.
  • Monitor the flow of accounts payable, from issuing purchase orders to processing invoices.


Requirements
  • High school diploma or GED equivalent.
  • Minimum of 1 year of relevant work experience.
  • Less than 1 year of supervisory experience.
  • Experience with various computer systems, including Microsoft Office.
  • Outstanding verbal and written communication skills.
  • Excellent customer service skills.
  • Accounts payable and receivable experience
  • Ability to take initiative and work independently.
  • Superb attention to detail.
  • Willingness to learn and be trained.
  • Ability to multi-task in a fast-paced office environment.
  • Ability to work with a diverse group of people and personalities.


Preferred Qualifications
  • Tax Credit experience.
  • Associate's degree.
  • Knowledge of North Carolina multifamily/Housing laws.
  • Experience in property management.
  • Experience with Yardi or RealPage property management software.


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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Average salary estimate

$47500 / YEARLY (est.)
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$40000K
$55000K

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What You Should Know About Assistant Property Manager (Providence Court), WinnCompanies

Join the team at WinnCompanies as an Assistant Property Manager at Providence Court in beautiful Charlotte, NC! In this exciting role, you’ll get to support our Property Manager in managing a vibrant community of 420 units, where your efforts make a real difference. You’ll dive into tasks like leasing apartments, handling accounts receivable and payable, and tackling service requests. With a schedule of Monday through Friday from 8 AM to 5 PM and a Saturday shift once a month, you’ll find a great work-life balance here. You’ll be the go-to person for guiding prospective residents on tours, processing applications, and ensuring timely follow-ups on any resident concerns. Providing stellar customer service is a must because our residents deserve the best! Your attention to detail will shine as you streamline financial reports and efficiently manage accounts. We’re looking for someone with at least a year of relevant experience who’s ready to take initiative, adapt in a fast-paced environment, and thrive in a collaborative team culture. If you have a passion for property management and a commitment to fostering positive community relationships, this is your chance to make an impact while enjoying benefits like generous time off, a 401(k) plan with a match, and plenty of professional development opportunities. Let’s create welcoming spaces together at WinnCompanies!

Frequently Asked Questions (FAQs) for Assistant Property Manager (Providence Court) Role at WinnCompanies
What are the main responsibilities of an Assistant Property Manager at Providence Court?

As an Assistant Property Manager at Providence Court, your primary responsibilities include supporting the Property Manager with all aspects of community management. This encompasses leasing apartments, monitoring collections and accounts, handling resident interactions, and assisting with financial management. Your role is pivotal in ensuring a smooth operation and excellent resident relations!

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What qualifications do I need to become an Assistant Property Manager at WinnCompanies?

To qualify for the Assistant Property Manager role at WinnCompanies, you should have at least a high school diploma or GED equivalent, along with a minimum of one year of relevant work experience. Experience inaccounts payable and receivable is key, along with excellent communication and customer service skills. Familiarity with property management systems like Yardi or RealPage is a plus!

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How does the scheduling for the Assistant Property Manager at Providence Court work?

The scheduling for the Assistant Property Manager at Providence Court is from Monday to Friday, 8 AM to 5 PM, and includes working the 1st Saturday of each month from 10 AM to 5 PM. This ensures a structured environment while allowing for consistent engagement with residents and effective management of property operations.

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What benefits do Assistant Property Managers receive at WinnCompanies?

At WinnCompanies, Assistant Property Managers are eligible for a robust benefits package, including generous time off policies, 401(k) options with company matching, various health plan choices, and tuition reimbursement. Additionally, our wellbeing program promotes a healthy work-life balance with options for personal development and corporate discounts!

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What type of work culture can I expect at WinnCompanies as an Assistant Property Manager?

WinnCompanies fosters a team-oriented and mission-driven work culture where employees are encouraged to excel and support one another. As an Assistant Property Manager, you will be part of a diverse and respectful environment that values innovation and collaboration—all focused on making a difference in the communities we serve!

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Common Interview Questions for Assistant Property Manager (Providence Court)
Can you describe your experience with property management tools for the Assistant Property Manager role?

Discuss any experience you have with property management software, like Yardi or RealPage, and provide specific examples of how you've used these tools to streamline processes, manage accounts, or enhance resident interactions.

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How do you prioritize tasks in a fast-paced property management environment?

Explain your approach to prioritization, using examples such as managing leasing applications while responding to urgent resident inquiries. Highlight your organizational skills and ability to balance multiple responsibilities effectively.

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What strategies do you use to maintain positive resident relations?

Share your techniques for ensuring excellent customer service, such as regular communication, proactive resolution of complaints, and creating a welcoming atmosphere for residents. Specific examples can highlight your suitability for the role.

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How would you handle a late rent payment from a resident?

Describe your approach to communicating with the resident about the late payment, emphasizing empathy and professionalism, as well as your knowledge of collection policies and actions that may follow if the issue persists.

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What do you think is key to effective team collaboration in property management?

Discuss the importance of clear communication, mutual respect, and shared goals among team members. Provide examples of how you've successfully worked in a team to address property management challenges.

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Can you give an example of a difficult situation you faced in property management and how you handled it?

Be prepared to share a specific incident, focusing on the challenge itself, the steps you took to resolve it, and the outcome. This will showcase your problem-solving abilities and resilience.

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How do you ensure compliance with property management laws and regulations?

Explain your understanding of the relevant laws and regulations, such as North Carolina multifamily housing laws. Discuss how you stay informed about updates and incorporate that knowledge into your daily responsibilities.

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What experience do you have with leasing processes?

Detail your familiarity with the leasing cycle, from showing apartments to processing applications and conducting lease renewals. Highlight any specific successes in achieving leasing goals or improving occupancy rates.

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How would you prepare a financial report for the Property Manager?

Outline your process for organizing financial data, what metrics you would include, and how you ensure accuracy in your reporting. Mention any tools or systems you’ve used to generate financial documents efficiently.

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What is your approach to dealing with resident feedback and complaints?

Emphasize a constructive and responsive approach to resident feedback. You could share how you've effectively communicated with residents, understood their concerns, and followed through on providing solutions or improvements.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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Full-time, on-site
DATE POSTED
December 20, 2024

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