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Maintenance Technician I (Bonnie Brae Terrace)

WinnCompanies is looking for a Maintenance Technician I to join our team at Bonnie Brae Terrace, a 164-unit residential property located in Belmont, CA.


Carpentry, electrical, HVAC, plumbing, and you! These are some of the most important things we need to maintain our properties and keep our residents happy. If you’re looking to make a difference with your apartment maintenance skills, knowledge, and excellent customer service, then we want to hear from you.


In this role, you will perform maintenance functions in the community, including rental units, residential common areas, office, grounds, and parking lots. This position requires a highly diversified base of knowledge and skills needed to maintain the property to satisfy ownership and management objectives.


The work schedule is Monday to Friday, from 8:00AM to 5:00PM, with an on-call rotation. This position offers a pay range of $20.00 to $22.00 per hour. 


Responsibilities
  • Diagnose and make repairs in such areas as, but not limited to, appliances, carpentry, hardware accessories, masonry, painting, basic electrical, basic plumbing, and basic HVAC.
  • Complete assigned service requests and repairs consistent with company operating procedures.
  • Assist in preparing vacant apartments for market ready status in accordance to company standards.
  • Maintain grounds and curb appeal through snow removal, landscaping, and trash management activities.
  • Complete all resident and site work orders in a timely manner.
  • Perform on-call activity during off-hours and emergencies based on a pre-determined schedule and need.
  • Candidate must be available for all scheduled shifts and biweekly on-call rotation.


Requirements
  • 1-3 years of relevant work experience.
  • General knowledge of electrical, plumbing, appliances, HVAC, and/or carpentry.
  • Basic familiarity with computers and tablets.
  • Good communication and interpersonal skills.
  • Excellent customer service skills.
  • Availability for on-call activity during off-hours for urgent needs.
  • Ability to speak and understand basic English.
  • Ability to adapt successfully to changing situations and environments.


Preferred Qualifications
  • Vocational or technical training.
  • Bilingual in Spanish and English.
  • CAMT accreditation.


$20 - $22 an hour

#IND1


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.


The position requires a background check which includes criminal, and drug testing due to the following material job duties: access to residential units and keys for maintenance, repairs, and inspections; direct interaction with residents and members of vulnerable populations such as young children, elderly or disabled residents.  Due to the above material job duties of this position, which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Qualified applicants with arrest or conviction records are encouraged to apply and will be considered for employment in accordance with the LA County Fair Chance Ordinance and the California Fair Chance Act.


Current Winn employees should apply through this internal link.

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Average salary estimate

$43680 / YEARLY (est.)
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$41600K
$45760K

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What You Should Know About Maintenance Technician I (Bonnie Brae Terrace), WinnCompanies

WinnCompanies is excited to welcome a Maintenance Technician I to our vibrant team at Bonnie Brae Terrace, a lively 164-unit residential community nestled in Belmont, CA. If you have a knack for repairs and a passion for ensuring residents have a welcoming home, this is the perfect job for you! You'll dive into a variety of maintenance tasks, including carpentry, HVAC, plumbing, and a bit of electrical work, all while utilizing your exceptional customer service skills. Your daily routine will include diagnosing and addressing service requests, keeping our community spaces spotless, and making sure vacant apartments are ready for new tenants. A typical work schedule runs Monday through Friday from 8 AM to 5 PM, with an on-call rotation to handle any urgent needs. You’ll earn a competitive hourly wage of $20.00 to $22.00, plus you’ll enjoy fantastic benefits like generous paid time off, healthcare options, and a chance to advance your skills through tuition reimbursement. Join us, and you won't just be fixing things – you'll be making a real difference in people's lives!

Frequently Asked Questions (FAQs) for Maintenance Technician I (Bonnie Brae Terrace) Role at WinnCompanies
What are the responsibilities of a Maintenance Technician I at WinnCompanies?

As a Maintenance Technician I at WinnCompanies, you will be responsible for a broad range of maintenance tasks that ensure the smooth operation of Bonnie Brae Terrace. This includes diagnosing and repairing issues in appliances, carpentry, plumbing, and HVAC systems. Additionally, you will assist in making vacant apartments market-ready, ensuring the properties maintain a high curb appeal through grounds maintenance. Your role also involves completing service requests efficiently and supporting on-call duties for urgent repairs.

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What qualifications do I need to become a Maintenance Technician I at Bonnie Brae Terrace?

To become a Maintenance Technician I at WinnCompanies, you should have 1-3 years of relevant experience, along with basic knowledge of electrical, plumbing, and HVAC systems, and carpentry skills. It’s also important to possess good communication abilities and excellent customer service skills. While not required, vocational or technical training and bilingual skills in Spanish and English are preferred qualifications that can enhance your application.

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How does the on-call rotation work for a Maintenance Technician I at WinnCompanies?

In your role as a Maintenance Technician I at Bonnie Brae Terrace, you will participate in a pre-determined on-call rotation to handle after-hours emergencies. This means you'll need to be available during off-hours to address urgent maintenance needs. Your availability ensures that residents receive timely support and helps maintain the community’s high living standards.

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What benefits do Maintenance Technician I employees receive at WinnCompanies?

Working as a Maintenance Technician I at WinnCompanies provides you with a wealth of benefits. Employees are eligible for generous paid time off, including 11 holidays and paid sick time. You can also participate in a 401(k) plan with company matching, various medical, dental, and vision plan options, as well as tuition reimbursement and professional development opportunities. Plus, enjoy perks like gym membership reimbursements and employee discounts!

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What does a typical day look like for a Maintenance Technician I at Bonnie Brae Terrace?

A typical day for a Maintenance Technician I at Bonnie Brae Terrace involves juggling multiple tasks that keep the property running smoothly. You’ll start your day assessing any incoming service requests, followed by hands-on repairs and maintenance tasks in resident units and common areas. Expect to interact positively with residents, helping with their concerns, while ensuring the grounds remain tidy and welcoming. You'll also prepare vacant units for new tenants, contributing to the community's appeal!

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Common Interview Questions for Maintenance Technician I (Bonnie Brae Terrace)
Can you describe your experience with general maintenance tasks?

When answering this question, highlight specific maintenance tasks you’ve successfully completed, such as repairs in plumbing, HVAC, or electrical systems. Provide examples of any technical skills you've acquired and emphasize your hands-on experience.

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How do you prioritize service requests when multiple issues arise?

Discuss your approach to prioritizing issues based on urgency and resident impact. You might mention using a systematic method to assess each request and balancing timely service with preventative maintenance.

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What strategies do you use to communicate with residents effectively?

Effective communication with residents is critical. Share your approach, such as listening to concerns, providing clear explanations about maintenance work, and ensuring timely follow-ups on requests. Good interpersonal skills can create a positive atmosphere.

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How would you handle a resident who is unhappy or frustrated with maintenance delays?

For this question, demonstrate your conflict resolution skills. Discuss the importance of empathy and listening, explaining how you would reassure the resident, provide updates, and ensure their issue is resolved as quickly as possible, showing your commitment to their satisfaction.

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What methods do you employ to ensure that maintenance work meets safety standards?

Talk about your familiarity with safety protocols and regulations. You can mention keeping up to date with best practices, using the right protective equipment, and conducting inspections for safety compliance before starting any task.

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Describe a time when you diagnosed and fixed a complex maintenance issue.

Share a specific situation in which you faced a challenging maintenance issue. Discuss your diagnostic process, the steps you took to resolve the problem, and the positive feedback you received from residents or management as a result.

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How do you approach learning new maintenance techniques or systems?

Your answer should reflect a growth mindset. Discuss your commitment to professional development through training, workshops, or online resources to stay informed about the latest maintenance technologies and best practices.

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Are you comfortable using technology to manage work orders and service requests?

Share your experience with maintenance management software or tools you’ve used in prior jobs. Emphasize your ability to adapt to new technology and how it's essential for tracking service requests and maintaining property standards.

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What role do you think customer service plays in the maintenance technician position?

Highlight the importance of customer service in the role of a Maintenance Technician I, noting that a positive relationship with residents can lead to better communication, quicker resolutions to issues, and increased community satisfaction.

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Why do you want to work as a Maintenance Technician I at WinnCompanies?

Articulate your interest in this position by connecting with WinnCompanies' mission. You can mention your passion for helping people and your enthusiasm for being part of a team dedicated to creating quality living communities.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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Full-time, on-site
DATE POSTED
December 12, 2024

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