Support Operations Manager - job 2 of 2
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including 40% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
We’re looking for a Manager of Support Operations to join us in shaping and scaling our global customer experience at Wiz. In this role, you will report to the Sr. Director of Customer Solutions and Experience Operations and work alongside cross-functional teams to drive both strategic initiatives and hands-on improvements across our support ecosystem. You’ll play a critical role in maturing our support organization, designing scalable frameworks, and operationalizing premium service offerings that deliver best-in-class experiences for our customers. This is a high-impact role that directly contributes to customer satisfaction, operational efficiency, and long-term growth.
LOCATION:
We are focused on candidates located in east coast time zone.
WHAT YOU’LL DO
- Define and drive the roadmap for scaling Wiz’s customer support organization in alignment with evolving customer and business needs.
- Design and implement a global support model that raises the bar for excellence in cloud security.
- Lead the enhancement and operationalization of premium support services, including SLAs, custom plans, and dedicated resources.
- Optimize and scale support tools and systems (e.g., ServiceNow) to improve ticket management, escalation workflows, and performance reporting.
- Build data-driven frameworks for global workforce planning, coverage modeling, and customer issue resolution.
- Champion the voice of the customer through feedback loops, systemic issue resolution, and continuous improvement initiatives.
- Partner with Product, Engineering, and Customer Experience teams to proactively address support challenges.
- Create dashboards and reports to monitor key metrics like CSAT, time-to-resolution, and support efficiency.
- Empower support teams with the tools, training, and resources they need to succeed.
- Foster a culture of excellence, growth, and feedback across the support organization.
WHAT YOU’LL BRING
6+ years of experience in support operations, customer experience, or technical operations roles, preferably in a high-growth SaaS environment.
- Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment.
- Experience implementing and optimizing support tools such as ServiceNow or similar platforms.
- Deep understanding of global support models and workforce planning.
- Track record of building and operationalizing premium or tiered support offerings.
- Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs.
- Customer-first mindset with a passion for enhancing support experiences through process and tooling.
- Excellent cross-functional collaboration skills with experience working across product, engineering, and customer-facing teams.
- Strong leadership, communication, and mentoring abilities.
- Experience with cloud security or cybersecurity is a plus.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to take your career to the next level? Join Wiz as a Support Operations Manager and help us revolutionize cloud security while empowering businesses to excel in the cloud. At Wiz, a high-growth startup recognized for our innovative solutions, we aim to enhance customer experiences for organizations managing vast cloud environments. With customers like over 45% of the Fortune 100 and a dedicated team from 13 countries, you will be part of a dynamic workforce that values collaboration and excellence. In this fully remote position, you'll have the exciting opportunity to shape the future of our global support operations. Working alongside the Sr. Director of Customer Solutions, you’ll develop strategies and frameworks to elevate our customer support ecosystem. Your role will involve designing and operationalizing top-notch service offerings, optimizing tools like ServiceNow to streamline ticket management, and fostering a culture of feedback and growth. If you have a passion for enhancing customer experiences and extensive experience in support operations, this is your chance to make a significant impact. Join Wiz and help us build secure cloud environments that enable leading companies to thrive!
Empower businesses in the cloud as the Director of Customer Experience Strategy & Transformation at a leading security startup.
Join Wiz as a GTM Strategy & Planning Manager to lead market expansion and optimize go-to-market strategies in the cloud security space.
Be part of Advocate Health as a Retail Pharmacy Technician, where you will support pharmacy operations and customer care in a dynamic environment.
Join Patrique Mercier Recruitment as a Dutch Speaking Customer Support representative and deliver outstanding mobile banking assistance.
Become part of Northwestern Medicine's patient care team as a Patient Care Technician, focusing on essential caregiving duties in the ICU setting.
Join Allied Universal as a Security Shift Supervisor and help maintain a secure environment in a dynamic healthcare setting.
Join North River Village as a Personal Care Assistant to make a genuine impact in the lives of residents through compassionate care.
Start your rewarding sales career with us, enjoying flexibility and no limits on your earnings.
Join Hy-Vee as a Certified Pharmacy Technician and become part of a strong team dedicated to customer service and care.
As a Market Grille Clerk at Hy-Vee, you will enhance the shopping experience through friendly and efficient customer service.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
