Logistics Business Support (Sales staff) – Bilingual (English/Korean)

As a Logistics Business Support (Sales Staff) at Woongjin, Inc., you'll be responsible for nurturing relationships with existing key accounts, acting as their main point of contact for any needs, concerns, or requests. You’ll also work with internal teams to ensure alignment with client requirements, troubleshoot any customer issues, and actively pursue new business opportunities within your accounts.

To be considered for the Logistics Business Support position at Woongjin, Inc., candidates must be bilingual in English and Korean. A bachelor's degree in a business-related field or equivalent experience is preferred, along with at least 2 years of experience in international freight forwarding or logistics sales. A strong understanding of the domestic and international transportation industry is essential.

Important skills for the Logistics Business Support (Sales Staff) role at Woongjin, Inc. include strong communication skills in both English and Korean, excellent presentation and selling abilities, proficiency with Microsoft Office Suite, and familiarity with digital freight forwarder platforms. Attention to detail and a track record in sales are crucial for success in this role.

Woongjin, Inc. offers a competitive pay range for the Logistics Business Support (Sales Staff) position, typically between $25 to $28 per hour. This reflects our commitment to attracting talented professionals who are dedicated to delivering outstanding service to our clients.

Yes, the Logistics Business Support (Sales Staff) at Woongjin, Inc. may require travel up to 20% of the time. This aspect of the role allows you to engage with clients directly and build strong relationships in person.

In managing key accounts, I focus on understanding each client's needs and building a strong relationship. I regularly communicate with clients to ensure satisfaction and address any issues promptly, while also looking for opportunities to upsell services that enhance their experience.

Certainly! In a previous role, I was able to negotiate a contract with a key client that included more favorable terms without increasing costs. I achieved this by thoroughly understanding their business needs and presenting alternative solutions that met their budget.

I subscribe to industry newsletters, participate in webinars, and engage with professional groups on platforms like LinkedIn. This not only keeps me informed but also allows me to network with peers and share insights about best practices in logistics.

To ensure customer satisfaction, I maintain open lines of communication with clients, listen to their feedback, and proactively address any concerns. I also regularly follow up to ensure their needs are met and offer solutions that enhance efficiency.

When handling conflicts, I prioritize empathy and understanding. I listen to the client's concerns without interruption, seek to understand their viewpoint, and work collaboratively to find a resolution that satisfies both parties.

Critical skills include excellent communication in both languages, strong interpersonal abilities, sales acumen to identify opportunities, and an understanding of logistics. Additionally, adaptability and the ability to work in a fast-paced environment are highly beneficial.

I have significant experience using various digital freight forwarder platforms for managing shipments, tracking, and communication with carriers and clients. I'm comfortable navigating these systems to streamline processes and improve service delivery.

I closely analyze each account's history and service usage to identify patterns and potential needs. Regular discussions with clients about their goals can also uncover opportunities where we can offer additional services that enhance their operations.

Effective time management is key in my approach. I prioritize tasks based on urgency and importance, create a structured schedule, and ensure I allocate time for proactive communication, so I’m always ahead of potential issues.

Absolutely! For a key client who faced delivery delays, I initiated weekly check-ins with our logistics team and implemented a tracking dashboard for them to access real-time updates. This transparency not only eased their concerns but also improved our service quality significantly.