Logistics Business Support (Sales staff) – Bilingual (English/Korean)

As a Logistics Business Support (Sales Staff) at Woongjin, Inc., your primary responsibilities include cultivating relationships with key accounts, serving as their main contact, and collaborating with teams to ensure alignment between client needs and services. You will also provide outstanding customer support, troubleshoot issues, negotiate contracts, and actively seek new business opportunities within existing accounts.

To be considered for the Logistics Business Support (Sales Staff) position at Woongjin, Inc., you must be bilingual in English and Korean with a bachelor's degree in a business-related field or equivalent experience. Candidates should have at least 2 years of experience in international freight forwarding or logistics sales and possess strong communication skills along with proficiency in Microsoft Office.

Bilingualism is essential for the Logistics Business Support (Sales Staff) role at Woongjin, Inc. Being fluent in both English and Korean enables you to effectively communicate with our diverse clientele and provide tailored support to meet their specific needs and expectations.

The salary for the Logistics Business Support (Sales Staff) position at Woongjin, Inc. ranges from $25 to $28 per hour, depending on experience and qualifications. This competitive pay reflects our commitment to hiring top talent in the logistics industry.

Yes, the Logistics Business Support (Sales Staff) does involve some travel. Candidates should be prepared for up to 20% travel, enabling you to engage with clients and foster relationships beyond the office setting.

To answer this question effectively, highlight your relevant experience in international freight forwarding, mentioning specific roles, responsibilities, and outcomes. Showcase your understanding of the logistics industry and any successful projects you've managed to illustrate your expertise.

When discussing customer complaints, detail the steps you take for resolution—listening to the client, addressing their concerns promptly, and collaborating with internal teams. Sharing a specific example of a successful resolution will strengthen your response.

Discuss your approach to relationship-building, such as regular communication, understanding client needs, and providing personalized service. Highlighting past examples where you successfully maintained relationships over time will make your answer more impactful.

To answer this question, explain your strategies for prioritization, like time management tools, assessing urgency, and setting clear goals. Providing a real-life scenario where you effectively managed multiple tasks will help illustrate your approach.

In your response, choose a specific instance where you identified an upselling opportunity with a client. Explain how you presented the additional service or product, the outcome, and how it benefited the client.

Mention specific digital freight forwarder platforms you have experience with, explaining your proficiency and how you have used these tools effectively in past roles to enhance service delivery and operation efficiency.

Articulate your interest in Woongjin, Inc. by discussing their mission, values, and your desire to contribute to a team that emphasizes servant leadership and client service. Relating your personal career goals to the company’s mission will strengthen your response.

Explain your negotiation style, emphasizing the importance of understanding both parties' needs. Sharing an example of a successful negotiation, including how you balanced interests to achieve a win-win solution, will enhance your response.

Discuss the importance of clear and proactive communication in maintaining client relationships and ensuring all parties are aligned on expectations. Providing examples of how communication helped you achieve sales goals will make your answer strong.

Share the methods you use to stay informed about logistics trends, such as reading industry publications, attending workshops, and participating in relevant professional networks. This demonstrates your commitment to knowledge and professional growth in logistics.