Senior Property Management Surveyor

As a Senior Property Management Surveyor at Workman LLP, your responsibilities include overseeing the daily operations of a diverse property portfolio, managing communication with institutional clients, preparing detailed client reports, and ensuring accurate financial reporting alongside the Property Accounts team. Your role also involves supervising property managers and on-site staff, handling tenant income, and providing professional advice relating to asset value enhancements and lease compliance.

For the Senior Property Management Surveyor role at Workman LLP, a proactive and practical approach to work is essential. While being MRICS qualified is preferred, excellent communication skills and a strong ability to build professional relationships are paramount. Experience in managing commercial, industrial, and retail properties will also be beneficial in this role.

In your role as a Senior Property Management Surveyor at Workman LLP, you will have the responsibility to mentor Graduates and Apprentices working towards their professional qualifications. This involves providing guidance, sharing your expertise, and supporting them in their development journey within the property management field.

Workman LLP offers a comprehensive benefits package for Senior Property Management Surveyors, including hybrid working options, competitive salary reviews, a discretionary annual bonus, and healthcare coverage. Additional perks like lifestyle benefits, long service holidays, and social events throughout the year create an engaging and supportive work environment.

At Workman LLP, maintaining a healthy work-life balance is a priority. As a Senior Property Management Surveyor, you will benefit from core office hours, allowing flexibility, and a hybrid working model that requires a minimum of three days in the office. This structure is designed to support your professional growth while ensuring you have time for personal commitments.

When answering this question, highlight specific examples of properties you've managed, mentioning the types such as commercial, industrial, or retail. Discuss the challenges you faced, how you overcame them, and what strategies you employed to maintain tenant satisfaction and client relationships.

Your answer should emphasize the importance of transparency and regular updates. Discuss your methods for ensuring clear communication, whether through formal reports, meetings, or digital communication, showcasing your ability to foster strong relationships with both clients and tenants.

In your answer, outline your process for collaborating with relevant teams, like the Property Accounts team, and detail the measures you take to verify data accuracy. Mention examples of reporting tools or software you prefer to use.

Share a specific example highlighting your approach to managing service charge expenditures. Include how you engaged with tenants to explain charges, handled objections, and ensured compliance with lease obligations, while also keeping clients informed.

Discuss strategies you use to anticipate challenges in property management, such as regular property inspections and market research. Explain how this proactive approach has resulted in improved tenant satisfaction or enhanced property values.

When answering, provide examples of situations where you've successfully negotiated rent reviews or lease renewals, outlining your approach to balancing client interests and tenant retention. Mention any relevant market data or analysis you used to support your recommendations.

Be prepared to share a specific instance where you've supported a graduate or apprentice. Discuss what steps you took to guide them, the impact of your mentorship, and how it contributed to their professional development.

Describe your approach to handling complaints, emphasizing active listening and empathy. Provide an example where you took the initiative to resolve an issue effectively, demonstrating your commitment to client and tenant satisfaction.

List any property management software or technologies you're familiar with and how they contribute to efficiency in day-to-day tasks such as tracking maintenance requests, managing tenant communications, and generating reports.

Your response should reflect your enthusiasm for the role and the company's reputation within the industry. Mention specific reasons such as Workman's commitment to employee development, exceptional client relationships, and the diverse portfolio you'll manage, reinforcing your alignment with their values.