Senior Engineer, Problem Management

Our Purpose 

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

At Xero, we're here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we're not only helping small businesses, we'll be building a stronger economy that can change the world. 

• Youʼll work in collaboration with other Xero's to help create and deliver beautiful software to our customers, faster.
• Youʼll model the standard for engineering excellence at Xero, supporting your team to grow their technical capability and improve development practices.
• You'll undertake software application development on applications in our suite of products (including new ones), contributing to new or improved experiences for our customers, internal and external.
• Youʼll contribute to the technical direction of the product group, helping grow our cross functional environment by identifying technical gaps, promoting capability growth, and championing & demonstrating modern principles and practices.
• You'll help build and manage software that solves engineering problems at scale. You will be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to simplify.
• Youʼll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.

• Create software - Guide technical design to ensure implementation of architecture principles and good engineering practice. Identify the technical blockers and waste that slow down the team. Work with engineering leadership and delivery teams to identify technical capabilities that need to be grown. Maintain in-depth system knowledge across all system boundaries relating to the teamʼs components as well as hands-on development expertise.
• Test Software - Guide the quality engineering practices for your team, identifying and resolving challenges to ensure processes and tools are optimized for their context and engineers have the required knowledge and skills. Contribute to and champion Xeroʼs quality strategy and standards.
• Resolve Issues - Recognize and solve for common patterns of failure in the teamʼs delivery practices, preventing future issues by improving skills, processes or tooling. Measure the cost or value of issues, and open lead incident responses and post-mortems.
• Engineering standards & frameworks - Contribute to Xero's engineering standards and frameworks. Work closely with engineering leadership to apply standards to software and delivery processes.
• Continuous improvement - Proactively maintain, grow and share knowledge of development technologies used in the development of Xeroʼs software applications.
• Deliver infrastructure in a production environment - Champion automation of delivery processes and ensure deployment pipelines are fit for purpose. Coach and support engineers to ensure all software is running as expected and proactively work to prevent customer facing problems
• Modern software and delivery practices - Be a proactive champion of agile and delivery practices who coaches and develops others in this space in order to ensure a consistent approach to ways of working.

• Coaching encourages others to mentor each other and creates ways for them to do so. 
• Evangelism - Promotes Xero as a great, innovative company and workplace to the wider industry. 
• Work collaboratively - Empowers and promotes high performing teams. 
• Self-learning - Maintains in-depth knowledge of advances and learnings in technologies relevant to Xeroʼs engineering environment.
• Live Xeroʼs vision and values - Keeps Xeroʼs vision and values at the forefront of decision-making and leadership. Communicates and helps others understand the importance of the vision and values. Translates the vision and values into day-to-day activities and behaviors. 
• Communication skills - Communicates complex ideas skillfully and with nuance, and establishes alignment within the wider organization. Maintains awareness and understanding of the team's vision and strategy to help make better technical decisions. 
• Build relationships - Builds and maintains trust and credibility with a wide range of internal stakeholders, and supporting teams from across Xero. 
• Growth mindset - Demonstrates that competency is not fixed but is enhanced through dedication and hard work. Can lead, coach and provide feedback to others on development plans
• Innovation and delivery - Leads teams to innovate and deliver technology and solve customer problems through software. 
• Coaching and mentorship - Role models best practice mentoring

• Expert in your area of specialization.
• To experiment with new languages and tooling. Ability to make code design decisions for all teamsʼ products. 
• Experience in auditing teams codebases, aiming to maintain high standards for security, testability, and ability to make changes easily. 
• Expertise in distributed systems architecture. Ability to lead or facilitate discussions on application design.
•  Experience in leading discussions and implementation for scaling products to 2-10 times the number of users. 
• Able to ensure team products meet Xero's various engineering standards. Experience in contributing to discussions around new standards and revisions to existing ones. Able to act as incident coordinator in production incidents.
•  Experience in coaching and mentoring engineers across multiple disciplines.

Why Xero? 

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.