Director - Contract Renewals (Customer Success)
Skills
- Excellent communication skills
- Strong negotiation skills
- Analytical mindset
- Proficiency in data analysis
- Ability to work collaboratively
Responsibilities
- Own and drive the end-to-end SaaS contract renewal process
- Proactively engage with customers prior to contract expiration
- Collaborate with Sales and Account Management for renewal negotiations
- Negotiate contract terms to maximize revenue opportunities
- Cultivate relationships with key customer stakeholders
- Forecast renewal revenue and analyze data
- Promote customer advocacy through a positive renewal experience
Education
- Bachelor's degree in Business, Marketing, or related field
Benefits
- Equal employment opportunities
- Prohibition of discrimination and harassment
Average salary estimate
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