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Content Strategist

About Zowie:

At Zowie, we’re all about pushing boundaries in customer experience. Our AI solutions are designed to help businesses connect faster, personalize better, and solve smarter. Top online brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.

We’re a team of over 100 very ambitious individuals on a mission to do just that.


As a team, we care about bringing the value of Zowie AI to more and more people. From the marketing perspective, a huge component of this is being able to consistently create content that truly engages our audience - pieces that people want to read, can learn from, and are excited about.


This is why we’re looking for the right person to join us as a Content Strategist - think of it as an Editor-in-Chief of all Zowie’s marketing content.


If you’re passionate about creating great content, engaging and educating people, this is a unique opportunity to be at the forefront of this historical AI technology shift (akin to industrial and digital revolutions in the past) and be the catalyst of how people understand and adjust to it… And you’d be doing that as an important part of a well-structured Marketing team - that combines Social Media, Design, Web Development, and Demand Marketing professionals. 


Sounds like this might be for you? Let’s talk!


What you'll do:
  • Create and drive a comprehensive content strategy that includes blogs, ebooks, webinars, email copy, podcasts, video scripts, etc.
  • Be the head writer for the most critical pieces of content (~ 20% of your time) while dedicating the rest of your time to research, planning, and creating briefs for other creators.
  • Manage the content calendar and oversee materials distribution across the go-to-market teams to engage the audience effectively.
  • Monitor and analyze content performance, looking at metrics and feedback to keep on improving what we create. 
  • Work cross-functionally with Sales, Customer Success, and Product teams to generate ideas and deliver great results together.


Ideally, you'll bring with you:
  • Strong writing skills and a good understanding of what makes a piece of content great
  • Extensive experience in creating content plans across different forms
  • Drive to find the most effective content distribution strategies while owning the ongoing release process
  • Experience in creating content for international markets (US, ideally) 
  • Ability to research, analyze data, and understand metrics
  • Understanding of SEO best practices 
  • Great attention to detail with curiosity to seek out new ideas and courage to use them  
  • Strong project management and communication skills necessary for release management and a lot of cross-team collaboration


It'll be awesome if you have:
  • Experience in creating various forms of engaging videos for different audiences


🚀 It would be fantastic to see the outcomes of your work. If you have a portfolio that includes your different content pieces, we'd appreciate you adding a link or files to your application. It can also just be a few links to various work samples you wrote over time!


We are:

Ambitious and innovative. We never settle. We always look for better ways of doing things. 

Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. 

Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment. 

Growing fast. You’ll have a lot of autonomy and impact as we grow.

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Average salary estimate

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$90000K

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What You Should Know About Content Strategist, Zowie

At Zowie, we believe in pushing the limits of customer experience, and we are on the lookout for a talented Content Strategist to join our innovative team in New York, US. As part of Zowie, you'll dive into the world of AI solutions, where top brands rely on our technology to enhance their customer care by over 1.2 million conversations every month! This role is all about crafting engaging content that speaks to our audience and showcases the unique value of Zowie's services. You'll take the helm as the Editor-in-Chief of our marketing materials, directing a comprehensive strategy that spans blogs, ebooks, webinars, and more. If you’re passionate about storytelling and have a knack for driving audience engagement, this is your moment. Collaborate with a dynamic Marketing team comprised of Social Media, Design, and Demand Marketing professionals to ensure we resonate with our audience. Also, you’ll be responsible for managing the content calendar, analyzing performance metrics, and adapting our strategies continually. If you have a strong writing background, project management skills, and a flair for creating compelling content across various formats, we’d love to hear from you. Bring your creativity and curiosity to Zowie, where you'll play a crucial role in how people understand and embrace the transformative power of AI in customer service. Excited? Let’s chat about making waves together!

Frequently Asked Questions (FAQs) for Content Strategist Role at Zowie
What responsibilities does a Content Strategist at Zowie have?

As a Content Strategist at Zowie, your primary responsibilities will include creating and implementing a comprehensive content strategy across multiple formats like blogs, ebooks, and podcasts. You’ll also take on the role of head writer for key content pieces, manage the content calendar, and collaborate cross-functionally with Sales, Customer Success, and Product teams to ensure that we effectively engage our audience.

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What qualifications are required for the Content Strategist position at Zowie?

A successful candidate must possess strong writing skills and a deep understanding of content creation. Experience with content planning for diverse formats, particularly in international markets like the US, is vital. Familiarity with SEO best practices, analytical skills for monitoring content performance, and excellent project management capabilities are also essential for the Content Strategist role at Zowie.

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How does Zowie measure the success of its content strategy?

At Zowie, success is measured through monitoring performance metrics such as audience engagement and conversion rates. As a Content Strategist, you'll be analyzing feedback and relevant metrics to continuously improve the quality and effectiveness of the content we produce, ensuring it resonates with our target audiences.

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Is experience in video content creation relevant for the Content Strategist position at Zowie?

Absolutely! While the main focus will be on written content, having experience in creating engaging video content for various audiences can set you apart as a Content Strategist at Zowie. We're looking for someone who can bring creativity and originality to our content strategy across all media formats.

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What is the company culture like at Zowie for a Content Strategist?

Zowie's company culture is ambitious and innovative, resembling a sports team where personal accountability and collaboration thrive. As a Content Strategist, you’ll enjoy a supportive environment that embraces change and values your input while allowing you to work autonomously and have a real impact as we grow.

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Common Interview Questions for Content Strategist
How would you approach creating a content strategy at Zowie?

To create a fitting content strategy at Zowie, I would start by understanding our target audience and their needs. This includes researching competitor content and identifying content gaps. Then, I would brainstorm a variety of topics and formats that align with our brand voice and goals. Collaborating with different teams to gather insights and feedback would be essential in refining the strategy.

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Can you provide an example of a successful content piece you've created?

In my previous role, I created an in-depth ebook on optimizing customer experiences through technology. This content piece included case studies, actionable tips, and interviews with industry experts, garnering over 10,000 downloads in the first month alone. I would highlight metrics such as engagement rates to demonstrate its success.

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What role does SEO play in your content creation process?

SEO is fundamental to my content creation process. I conduct keyword research to find relevant terms my audience is searching for, ensuring they're naturally incorporated into the content. Additionally, I pay attention to meta descriptions, headings, and alt text, aiming to enhance visibility and organic reach across our platforms.

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How do you handle feedback on your content?

I view feedback as a valuable opportunity for growth. I take a proactive approach by asking for constructive criticism from team members and audiences alike. By analyzing this feedback, I continuously iterate and improve my content, ensuring that it meets audience expectations and remains aligned with our objectives.

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What strategies do you use to ensure your content is engaging?

To ensure engagement, I focus on storytelling and creating relatable content. Utilizing various formats, such as visuals and interactive elements, can keep the audience involved. I also rely on data analytics to understand audience preferences and to tweak titles, hooks, and calls-to-action for maximum impact.

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How would you manage multiple content projects simultaneously?

Effective project management is key when handling multiple content projects. I prioritize tasks by deadlines and importance, utilizing project management tools for tracking progress. Regular check-ins and updates with team members also help maintain clear communication and ensure that we stay on schedule.

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Why do you want to work as a Content Strategist at Zowie?

I’m excited about the role at Zowie because of the pioneering work you're doing in customer experience through AI. I see this position as an opportunity to merge my passion for content creation with my interest in technology, helping to shape the conversation around Zowie's innovations in customer care.

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What content distribution strategies do you find most effective?

I believe in a multi-channel approach, integrating social media, email newsletters, and partnerships to amplify content reach. Tailoring the message for each platform is crucial, as it maximizes engagement. Additionally, leveraging analytics to assess which channels perform best allows for continuous improvement in our distribution strategies.

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How do you stay updated on content marketing trends?

I stay updated by following key industry blogs, participating in webinars, and networking with other marketers. Regularly engaging with content marketing communities on social media platforms also helps me track emerging trends and best practices to incorporate into our strategies at Zowie.

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What do you think is the biggest challenge in content marketing today?

One of the biggest challenges in content marketing today is standing out in a saturated market. Everyone is creating content, so it’s crucial to find unique angles and innovative formats that capture attention. Staying authentic and attuned to audience needs is essential in overcoming this challenge.

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Customer Service teams at eCommerce brands are constantly struggling to keep up with increased demand while still providing an exceptional customer experience. In steps Zowie. Zowie is the only AI powered chatbot built specifically for eCommerce t...

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Full-time, on-site
DATE POSTED
December 5, 2024

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