Manager, End User Engineering

As the Manager of End User Engineering at Zscaler, key responsibilities include architecting and implementing enterprise-wide MDM solutions while performing hands-on technical work, leading a team of endpoint engineers, designing automation strategies for device provisioning, application deployment, and ensuring security compliance in the Workspace ONE environment. Your role will also involve overseeing a diverse fleet of devices including Windows, macOS, and mobile.

To qualify for the Manager, End User Engineering role at Zscaler, candidates should possess at least 7 years of enterprise endpoint management experience and 4 years of hands-on Workspace ONE administration. Additionally, having team leadership experience and deep expertise in managing macOS and Windows systems, coupled with strong scripting abilities in PowerShell, Shell, and Python is essential.

The Manager, End User Engineering position at Zscaler stands out due to the focus on a hands-on, player-coach approach that combines leadership with technical innovation. The role emphasizes enterprise-wide MDM implementation, team mentorship, and leveraging cutting-edge technologies in a collaborative and agile environment, making it perfect for someone passionate about both engineering and team dynamics.

A successful Manager, End User Engineering at Zscaler should be well-versed in mobile device management (MDM) technologies, particularly Workspace ONE. Familiarity with Windows and macOS management, zero-touch deployment strategies, and scripting languages like PowerShell, Shell, and Python is crucial for effectively handling daily tasks in this role.

Working as the Manager, End User Engineering at Zscaler offers immense opportunities for personal and professional growth. The role allows you to lead a dynamic team, expand your technical skills by engaging with the latest MDM technologies, and contribute significantly to large-scale technology transformations while fostering an inclusive and innovative workplace culture.

When answering this question, be sure to highlight specific projects you've managed that utilized Workspace ONE, discussing your familiarity with policy development, app packaging, and any challenges you faced in managing the platform.

Discuss your mentoring philosophy, focusing on hands-on guidance, regular feedback, and the importance of fostering a collaborative and supportive learning environment where team members feel empowered to grow.

Here, outline specific automation strategies you have implemented in the past, mentioning tools or scripts you've used and the impact of those strategies on efficiency and compliance.

Provide insights into your processes for monitoring and enforcing security policies across devices, including regular audits and updates, as well as any tools you leverage for enhanced compliance management.

Detail a specific project that highlights your problem-solving skills and technical knowledge. Focus on the project's objectives, challenges faced, how you overcame them, and the outcomes achieved.

Discuss your methods for staying updated, such as participating in workshops, reading industry publications, networking with peers, or obtaining certifications that are relevant to endpoint management requirements.

Share specific examples that illustrate your hands-on experience with zero-touch deployment methods, including the tools you utilized, the types of devices managed, and the success of those deployments.

Provide examples of past conflicts you've encountered, highlighting your approach to conflict resolution, focusing on communication, getting input from all parties involved, and finding mutually agreeable solutions.

Talk about the specific scripting languages you are proficient in, the contexts in which you've utilized them for automation or software integration, and the advantages those scripts provided in your previous roles.

Express your enthusiasm for Zscaler's mission, culture, and reputation in the industry. Cite specific values and projects at Zscaler that align with your career goals and interests related to cloud security and endpoint management.