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Specialty Representative, Psychiatry - Waterloo, IA

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.

Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.

Responsibilities

  • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives.
  • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call.
  • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers
  • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities.
  • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
  • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance

Qualifications

  • Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required
  • Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required
  • Proven track record of leadership success and solid presentation skills. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities.
  • Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Operates effectively in a matrix environment.
  • Preferred: Proven track record of success in sales performance within respective therapeutic areas.
  • Preferred: Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred.
  • Preferred: Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders
  • Preferred: English language proficiency verbally and in writing (for all non-English speaking countries).
  • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
  • These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment
  • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements

Key Stakeholders 

External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.
Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, & Brand Plan stakeholders.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

  • This job is eligible to participate in our short-term incentive programs. ​​

​​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

$75000 / YEARLY (est.)
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$65000K
$85000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Specialty Representative, Psychiatry - Waterloo, IA, AbbVie

If you’re passionate about making a meaningful difference in the field of healthcare, the role of Specialty Representative in Psychiatry at AbbVie in Waterloo, IA might just be your calling! At AbbVie, we pride ourselves on our mission to develop innovative medicines that tackle serious health challenges and enhance the lives of individuals worldwide. As a Specialty Representative, you will be engaging directly with healthcare providers, creating strategies that place patient needs at the heart of everything we do. You will deliver impressive sales performance, spearhead marketing objectives, and establish long-lasting relationships with your clients. This role requires strategic planning, as you'll need to develop clear objectives for each client interaction, continuously improving your approach based on feedback and outcomes. Furthermore, you’ll always be on the lookout to understand your market landscape – analyzing competitor actions and bringing that valuable insight back to your teams to ensure AbbVie remains a leader in delivering value. We're looking for someone who is not only knowledgeable but also driven by curiosity and the desire to innovate. If you have a bachelor’s degree in a health-related field or equivalent experience, along with a proven sales track record, we’d love to hear from you! Together, let’s change lives for the better.

Frequently Asked Questions (FAQs) for Specialty Representative, Psychiatry - Waterloo, IA Role at AbbVie
What are the responsibilities of a Specialty Representative at AbbVie in Waterloo, IA?

As a Specialty Representative at AbbVie in Waterloo, IA, your primary responsibility is to execute brand strategies and achieve sales performance targets. This includes managing your assigned territory effectively by building strong relationships with healthcare providers, delivering presentations, and handling client objections. You'll also create strategic call plans, continuously improve your sales techniques, and gather intelligence on market dynamics to support AbbVie's overall strategy.

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What qualifications are needed for the Specialty Representative role at AbbVie?

To be considered for the Specialty Representative position at AbbVie, candidates typically need a bachelor’s degree in a health-related field or equivalent industry experience of at least five years in the pharmaceutical or health sciences industry. Strong presentation skills, business acumen, and the ability to quickly adapt to different customer styles are essential for success in this role.

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What does success look like for a Specialty Representative at AbbVie?

Success for a Specialty Representative at AbbVie is defined by meeting or exceeding sales and marketing objectives, building trusted relationships with healthcare providers, and effectively executing brand plans in your territory. Additionally, the ability to continuously adapt strategies based on market insights and achieving win-win agreements will significantly contribute to your success in this role.

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What type of support and resources does AbbVie provide to its Specialty Representatives?

AbbVie equips its Specialty Representatives with extensive training and resources to ensure they're prepared to excel. This includes access to sales performance tools, market intelligence reports, and ongoing professional development opportunities. The aim is to empower representatives to deliver exceptional value to both healthcare providers and patients.

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How does AbbVie prioritize patient needs in the Specialty Representative role?

At AbbVie, placing patient needs at the forefront is not just an objective but the essence of the Specialty Representative's role. Representatives are expected to understand patient challenges, interact transparently with healthcare providers about treatment options, and gather valuable feedback to enhance product offerings and support services.

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Common Interview Questions for Specialty Representative, Psychiatry - Waterloo, IA
Can you describe your approach to building relationships with healthcare providers as a Specialty Representative?

When answering this question, emphasize your understanding of the importance of trust in the healthcare industry. Discuss specific strategies you've used in the past, such as personalized communication, actively listening to provider needs, and maintaining regular follow-ups to build enduring relationships.

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How do you handle objections from clients during a sales call?

Explain your approach to objection handling by outlining how you listen carefully to the client's concerns, validate their feelings, and provide data-backed solutions. Share a specific example of a successful call where you turned a 'no' into a 'yes' through effective objection handling.

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What strategies do you use to keep up with industry trends and market dynamics?

Outline your commitment to continuous learning. Mention how you utilize various resources such as industry journals, competitor analysis, and networking in the field to stay updated with evolving healthcare trends. Highlighting an example of how this knowledge positively impacted your sales approach would be beneficial.

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Describe a challenging sales situation you faced and how you overcame it.

Select a specific challenge and discuss the steps you took to overcome it. Focus on your problem-solving skills, creativity in approaching the situation, and the outcome, emphasizing your ability to turn challenges into opportunities.

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Can you give an example of how you have achieved sales targets in the past?

Share a relevant experience demonstrating your goal-setting process and the strategies you employed to achieve those targets. Using metrics or concrete results to illustrate your success can strengthen your response.

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How do you prioritize your clients within your territory?

Discuss how you use different factors, such as potential sales opportunities, current relationships, and market needs, to evaluate and prioritize your client list. Mention tools or processes you've adopted to keep track of effectively managing your territory.

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What methods do you find most effective for educating healthcare providers about your product?

Highlight your preferred educational approaches, such as providing clinical data, sharing patient success stories, or offering hands-on product demonstrations. Emphasize your ability to tailor presentations based on the provider’s needs.

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How do you handle a situation where a healthcare provider is unhappy with your product?

Focus on your customer service skills. Explain how you would listen actively to their concerns, empathize with their situation, and work collaboratively to find a resolution. Providing examples of past experiences where you've turned dissatisfaction into satisfaction can be impactful.

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Why do you want to join AbbVie as a Specialty Representative?

Express your admiration for AbbVie’s commitment to innovation and patient care. Align your personal values and career goals with AbbVie’s mission, and describe how you can contribute to achieving collective goals while growing professionally within the company.

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What is your experience with data analysis in sales?

Discuss your familiarity with data-driven sales strategies, emphasizing how you analyze sales metrics to identify trends, set goals, and improve your sales approach. Providing an example where data analysis led to significant sales improvement can reinforce your answer.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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March 11, 2025

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