INTERNSHIP - Customer Intelligence & Analytics - Guest Experience

As an Intern in Customer Intelligence & Analytics - Guest Experience at Accor Group, you'll be engaged in monitoring guest satisfaction trends, analyzing brand tracking results, and assisting in both quantitative and qualitative research projects. You'll contribute to developing strategic business cases for guest experience initiatives and support transversal projects like guest experience events, effectively playing a key role in enhancing guest satisfaction across Europe and North Africa.

The ideal candidate for the Internship - Customer Intelligence & Analytics - Guest Experience at Accor Group should be currently pursuing or have recently completed a degree in Marketing, Business Administration, Data Analytics, Economics, or a related field. Strong analytical, organizational, and communication skills are essential, along with proficiency in Microsoft Office, particularly Excel and PowerPoint. Fluency in English, both written and spoken, is required.

The Internship - Customer Intelligence & Analytics - Guest Experience at Accor Group provides a unique opportunity to develop your career through hands-on experience in a global hospitality leader. You’ll gain practical skills that are highly valued in the industry, work in a multi-national team, and enjoy various talent development opportunities and corporate social responsibility activities that will enrich your professional journey.

Interns in the Internship - Customer Intelligence & Analytics - Guest Experience at Accor Group can enjoy a package of benefits including discounts for hotels worldwide, a hybrid working model allowing for a mix of office and remote work, and valuable work experience in a globally recognized organization. These perks aim to enhance your overall experience while contributing to the company’s success.

During your Internship - Customer Intelligence & Analytics - Guest Experience at Accor Group, you will develop essential skills such as data analysis, project management, strategic thinking, and effective communication. You'll also enhance your ability to work autonomously and proactively while honing your attention to detail, all of which will serve you well in your future career in hospitality or analytics.

In your response, focus on your passion for data-driven decision-making and how analytics can transform guest experiences. Share your enthusiasm for the hospitality industry and how you see yourself contributing to improving guest satisfaction.

Highlight any relevant experience with tools like Microsoft Excel, Tableau, or any other data analysis software. Discuss how you've used these tools to analyze data and what insights you derived from them.

Discuss the importance of organization and time management. You might mention methods like using to-do lists or project management software, and give an example of a time you successfully managed multiple priorities.

Your answer should reflect a deep understanding of customer needs. Discuss the significance of personalizing experiences, understanding guest feedback, and continually analyzing trends to create a satisfying experience.

Outline your approach to defining objectives, selecting the right methodology (surveys, interviews, etc.), and analyzing and presenting the results. Mention the importance of actionable insights for improving guest experiences.

Share a specific instance highlighting team dynamics and communication. Describe the challenge, the steps you took to address it, and what the outcome was, emphasizing collaboration and conflict resolution skills.

Express your commitment to growth within the industry. Perhaps you aspire to move into a management role or specialize in analytics within hospitality, emphasizing how the internship aligns with your goals.

Discuss advancements such as data analytics, AI, and mobile technologies that enhance guest experiences and operational efficiency. Emphasize your interest in leveraging technology for better customer insights.

Highlight your relevant skills, passion for hospitality, and how your values align with Accor Group’s mission. Mention your eagerness to learn from a renowned global leader in hospitality.

Explain how strong communication fosters relationships and enhances guest satisfaction. Provide examples of effective communication strategies and their positive impact on guest experiences.