Loyalty Sales Consultant - Work From Home (Brisbane locals)

As a Loyalty Sales Consultant at Accor, your main responsibility is to connect with recent guests through outbound calls, inviting them to enjoy a complimentary night stay in our hotels. You will also utilize Accor Plus sales techniques to identify customer needs and close sales for our Loyalty Member Program, helping to expand its reach across Australia.

To be successful as a Loyalty Sales Consultant at Accor, you should be a confident communicator who enjoys making outbound calls. Ideally, you should be located in the SEQ region and be excited about working in a sales environment with achievable targets. Prior experience in sales or customer service can be beneficial, but a positive attitude and the ability to build rapport are essential.

New hires for the Loyalty Sales Consultant position at Accor will undergo a paid training program in the Brisbane CBD for one week, starting January 20th. This training covers the essential aspects of the role, including our sales techniques and detailed information about the Loyalty Member Program to prepare you for success.

Working as a Loyalty Sales Consultant at Accor offers several benefits, including uncapped commissions, employee discounts, and the flexibility to work predominantly from home. You’ll also receive ongoing coaching from supportive managers and the opportunity to connect with our vibrant community of travelers.

The work schedule for a Loyalty Sales Consultant at Accor is part-time at 20 hours per week, with shifts available Monday through Friday between 9 am and 5 pm. This flexibility allows you to manage your work-life balance effectively while still meeting your sales goals.

When making outbound calls as a Loyalty Sales Consultant, I would start by introducing myself and Accor, then express appreciation for their previous stay. I would ensure to listen actively to their responses, identify their needs, and present the benefits of the Loyalty Member Program uniquely tailored to them.

Effective sales techniques include building rapport with guests quickly, tailoring the pitch to their preferences based on previous stays, and using questions to uncover their desire for travel or dining experiences. Highlighting the exclusive benefits of our Loyalty Membership can also be persuasive.

Handling objections requires patience and empathy. I would acknowledge their concerns, ask open-ended questions to clarify their hesitations, and provide clear, factual information to address those objections while reiterating the value they would receive from joining the Loyalty Member Program.

Success in a sales role often comes from a combination of resilience, strong communication skills, and the ability to connect with others. Understanding the client’s needs and having the persistence to follow up without being pushy are essential traits for excelling as a Loyalty Sales Consultant.

In my previous roles, I've gained valuable experience in call center environments where I developed strong skills in outbound calling and customer engagement. I learned to work with sales targets and found joy in helping clients find solutions that best suit them.

I am drawn to this role at Accor because of its commitment to providing exceptional customer experiences. Additionally, the opportunity to work with a reputable company recognized as a top employer in Australia appeals to me both professionally and personally.

I prioritize tasks by identifying urgent calls or follow-ups needed first. Setting clear daily goals for both call volume and conversions helps me stay focused while ensuring quality interactions with guests to maximize results.

To grow the Accor Plus Membership, I would leverage positive guest reviews and experiences to encourage sign-ups, highlight exclusive benefits during calls, and actively ask current members for referrals to expand our reach further.

I stay motivated by setting personal benchmarks and celebrating small victories, utilizing sales competitions or team challenges, and focusing on the satisfaction of helping guests discover valuable opportunities within Accor's services.

The most important quality for a sales consultant is empathy. Understanding and anticipating the needs of potential customers allows us to connect authentically, which is key in building trust and encouraging them to take action.