UX/UI Designer

Are you looking for an opportunity to design and work with some of the most impactful and dynamic technology in the call center space? Does the idea of getting to lead the charge in creating and improving top of class cloud platforms sound like the next great step in your career? If you answered yes to either of those questions, there's good news for you. Acqueon is what you are looking for!

Here at Acqueon we are continuously innovating the way business is done in call centers. From our rich data platform to our intelligent workflows, Acqueon's conversational engagement lets customer-centric brands orchestrate campaigns and proactively engage with consumers to maximize the potential of every customer conversation. Using voice, messaging, and email channels, Acqueon is trusted by over 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

Regardless of the amazing suite of platforms under our umbrella, Acqueon understands there will always be a need for intelligent and innovative people who will help shape the future of our technology. This need is why are looking for a UX Designer to be apart of the next phase of industry-changing development. If you or someone you know are looking to be apart of a growing and innovative organization this is the opportunity for you. 

We are we looking for

We are looking for a skilled UX/UI Designer with strong interests and capabilities in the design and development of engaging user experiences. The ideal candidate will thrive in our work environment which requires strong problem-solving skills, a self-directed work-style, and an aptitude for team collaboration and open communication. 

As a UX Designer at Acqueon you will enhance customer satisfaction by improving product usability and accessibility in a way that is attractive and intuitive for users. As the position combines elements of user psychology and digital design, the UX designer requires knowledge of both subjects to deliver quality products. This individual should excel at generating both analytical as well as creative ideas and have a thorough understanding of contemporary user-centered design methodologies.

As a UX Designer at Acqueon you will

• Understand the needs of our users and create designs that empowers users
• Illustrate design ideas using storyboards, process flows, and wireframes
• Design new and creative approaches for interaction design, data visualization, information design, and interactive elements to facilitate user understanding while being aesthetically appealing
• Create user personas
• Ensure product designs are on-brand and aligned with product goals, established design strategies, and modern design trends
• Present your designs to multiple stakeholders and work closely with Product and Engineering to bring designs to life
• Identify and troubleshoot UX problems 
• Conduct layout adjustments based on user feedback

As a UX Designer at Acqueon you will need

• 10+ years of proven work experience as a UI/UX Designer
• 5+ years of SaaS experience, specifically on customer-facing product experiences
• Knowledge of wireframe tools (e.g., Figma, AdobeXD)
• Portfolio of design projects done in Enterprise application UI/UX design
• A track record of producing or helping others produce highly usable and visually appealing product experiences
• Experience working with a shared design system serving multiple teams and products
• Minimalistic design approaches
• Experience with (outbound) contact center SaaS platforms 
• Strong design process with agile and product management processes
• Clear, concise verbal and written communication skills
• Experience working in a fast-paced and collaborative environment
• Ability to work onsite onsite or hybrid if located in the Dallas area
• Openess to travel to Dallas on occasion if remote

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.