Community Manager - 12 Month Contract (Remote)

Remote - Canada, Remote - USA

Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI.

Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.

Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

^{Reporting to the Director of Customer and Partner Marketing, we are looking for a dynamic and collaborative Community Manager (Contract) to join our team. This role will be responsible for running customer engagement programs through our community as well as executing on our customer advocacy program, ensuring our customers are playing an active role in our marketing efforts.}

About You 

• You have 2+ years experience in community management in B2B SaaS.
• You have project management experience.
• You like to connect with people, and connect them with each other.
• You are organized and pay attention to detail.
• You are curious, courageous, and agile.
• You are a strong writer and communicator.

Outcomes

• Learn about our market, product, and personas to understand how Ada uniquely provides value to our customers.
• Get to know our customers and understand what they are hoping to gain from our customer community.
• Collaborate with Education, Customer Success, and Product teams to provide helpful materials and experiences for our customer community through Slack communications, email newsletter, and events.
• Produce and plan customer community events, dinners and meetups (virtual and in-person).
• Execute our customer advocacy program, which encourages our customers to advocate for Ada through reviews, testimonials, reference calls, case studies, and events.
• Collaborate with Demand Generation, Product Marketing, and Enablement teams and provide social proof that strengthens our campaigns and go-to-market initiatives.
• Support the planning and execution of our annual customer conference.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities

The expected salary range for this position is $77,000 to $107,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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About Us

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.