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PNW WC Transit/Rail Department & Client Account Manager - job 1 of 2

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking an established professional services leader in the Transit-Rail sector to support the Division Manager to drive the growth, strategy, and profitability of AECOM’s services in the West Coast of the United States.  This individual will be part of the leadership team for the West Coast Transportation Business Line reporting directly to West Coast Transit-Rail Division Manager.  The PNW WC Transit/Rail Department & Client Account Manager will provide leadership and coaching to staff in various subjects including, but not limited to, account management, business development, capture management, and project delivery.  The ideal candidate will be an industry leader with existing relationships at key transit agencies in the state of Washington.  The Transit-Rail business line at AECOM spans the full suite of services including environmental, planning, engineering, design, and program and construction management. This leader will need to be a self-starter who can build a high-performing team rapidly, demonstrate a successful track record in winning work, and be experienced in running a profitable business.

About AECOM

At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, energy, and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Named one of Fortune magazine's "World's Most Admired Companies" for the sixth consecutive year
  • Ranked #1 in Transportation Engineering News-Record’s 2022 “Top 500 Design Firms”

Job Summary/Responsibilities

The PNW WC Transit Rail Department & Client Account Manager will need to be a growth minded leader who can support the Division Manager and work collaboratively with other senior leadership and mentor staff in a dynamic setting to drive business development, capture management, account management, project management, project delivery, technical excellence and quality, while ultimately growing a profitable business.  The ideal person would be a civil engineer with delivery experience, and both growth and P&L experience.

The responsibilities of this position may include, but are not limited to:

  • Act as an external leader for AECOM and maintain a visible profile in the region
  • Build and cultivate a high performing team that thrives in a face paced growth environment
  • Support growth, strategy, and sale of AECOM’s Transit-Rail Services
  • Embody AECOM’s Safeguard value consistently, and driving a culture that puts safety first
  • Demonstrate relentless customer focus by developing meaningful relationships, identifying and adding value to client needs, and ensuring a client driven culture
  • Work closely with operations and other leadership as it relates to staffing, recruiting, retention, employee engagement,
  • Support project performance, quality, safety, technical excellence, and business unit profitability
  • Lead negotiations of contractual and financial agreements with clients and sub-consultants

Qualifications

Minimum Requirements

  • BA/BS and 10+ years of related experience or demonstrated equivalency of experience and or education, including 2 years of leadership experience.

Preferred Qualifications

  • Registered Civil Engineer in Washington
  • BS Civil Engineering
  • Demonstrated leadership and managing large teams of people with prior P&L experience
  • Ability to build broad and deep internal and external networks, and capable of communicating to inspire and lead others
  • Ability to teach and mentor technical staff by demonstrated knowledge of relevant technical skills and tools
  • Team-oriented individual with ability to work with minimal supervision
  • Ability to communicate clearly and simply to clients, leadership, and technical staff
  • Ability to balance various responsibilities and deadlines while maintaining professionalism and quality

Additional Information

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

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Average salary estimate

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What You Should Know About PNW WC Transit/Rail Department & Client Account Manager, AECOM

Are you ready to make a positive impact in the Transit-Rail sector? AECOM is looking for a dynamic PNW WC Transit/Rail Department & Client Account Manager to join our talented team in Seattle, WA. In this role, you will collaborate with the Division Manager to enhance the growth and profitability of our services on the West Coast. This is more than just a job; it’s an opportunity to lead a high-performing team, nurture client relationships, and drive strategic business development. You’ll be at the forefront of delivering innovative solutions that help communities thrive, engaging with key transit agencies throughout Washington. Your extensive experience in civil engineering and leadership will be vital as you mentor staff and ensure excellent project delivery. You’ll embody AECOM’s commitment to safety and quality while working in a fast-paced environment where your ideas and contributions help shape the future of infrastructure. The ideal candidate will have a collaborative spirit and the resilience to tackle the challenges that come with managing complex projects. At AECOM, you won't just join a team; you'll become part of a global family dedicated to creating a better world. So, if you’re ready to take the next step in your career while making a genuine difference in the lives around you, we want to hear from you!

Frequently Asked Questions (FAQs) for PNW WC Transit/Rail Department & Client Account Manager Role at AECOM
What are the responsibilities of the PNW WC Transit/Rail Department & Client Account Manager at AECOM?

The PNW WC Transit/Rail Department & Client Account Manager at AECOM plays a crucial role in driving the growth and profitability of our services. Key responsibilities include developing and leading a high-performance team, engaging with clients to strengthen relationships, guiding project delivery to ensure technical excellence, and facilitating business development efforts.

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What qualifications are required for the PNW WC Transit/Rail Department & Client Account Manager at AECOM?

To qualify for the PNW WC Transit/Rail Department & Client Account Manager position at AECOM, candidates should possess a BA/BS in a relevant field with at least 10 years of experience. A background in civil engineering is preferred, along with leadership experience managing large teams, and a proven track record in business development and P&L management.

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How does AECOM ensure safety and quality in the role of a Transit/Rail Department & Client Account Manager?

AECOM places a strong emphasis on safety and quality within the Transit/Rail Department. The PNW WC Transit/Rail Department & Client Account Manager is expected to embody AECOM’s Safeguard value, leading a culture that prioritizes safety first, while ensuring that all projects adhere to high quality and technical standards.

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What skills are necessary for success as a PNW WC Transit/Rail Department & Client Account Manager at AECOM?

Success as a PNW WC Transit/Rail Department & Client Account Manager at AECOM requires strong leadership skills, the ability to build and maintain client relationships, effective communication capabilities, and the aptitude to navigate a fast-paced growth environment. Additionally, proficiency in project management and technical knowledge in civil engineering is beneficial.

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What does AECOM offer its employees in the Transit/Rail Department?

AECOM offers a comprehensive range of benefits to support its employees in the Transit/Rail Department, including medical, dental, vision, retirement savings plans, and flexible work options. Employees also have the opportunity to work on transformative infrastructure projects that positively impact communities, along with access to award-winning training programs to further develop their skills.

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Common Interview Questions for PNW WC Transit/Rail Department & Client Account Manager
Can you describe your experience in managing Transit-Rail projects?

In answering this question, highlight specific projects you've managed, emphasizing your role in ensuring project delivery, client satisfaction, and team leadership. Use quantifiable results to demonstrate success and any challenges you overcame, showing your problem-solving skills.

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How do you approach business development in the Transit-Rail sector?

Discuss your strategies for identifying new business opportunities, such as networking with industry contacts and understanding market trends. Detail any successful business development activities you've led, emphasizing relationship building and client engagement.

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What strategies do you employ to cultivate a high-performing team?

Talk about your leadership style and how you foster a positive work environment. Mention techniques for motivating team members, providing feedback, and encouraging professional development, along with any successes you've had in team performance.

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How do you manage safety and quality in your projects?

Explain your commitment to safety and quality assurance. Share examples of procedures or initiatives you've implemented to promote a culture of safety, as well as how you monitor and ensure project quality throughout the lifecycle.

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What is your experience with negotiating contracts in the Transit-Rail sector?

Provide insights into your negotiation approach, including your understanding of contract terms and your ability to find win-win situations for all parties involved. Discuss specific contracts you've negotiated, highlighting outcomes.

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Can you give an example of a difficult situation you faced and how you resolved it?

Use the STAR (Situation, Task, Action, Result) method to structure your answer, providing a clear explanation of the challenge, your approach to resolving it, and the successful outcome from your actions.

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How do you ensure effective communication with clients and your team?

Describe your communication strategies, such as regular check-ins, updates, and meetings. Emphasize the importance of transparency and accessibility, and offer examples of how effective communication has benefited past projects.

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What is your experience with financial management in large projects?

Discuss your experience with budgeting, financial tracking, and ensuring profitability in projects. Provide examples of how you've successfully managed P&L responsibilities and any tools or software you've used to assist in this process.

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How do you stay updated on industry trends and innovations in Transit-Rail?

Talk about your methods for staying informed, such as attending industry conferences, networking, and subscribing to relevant publications. Showcase a passion for continuous learning and how you apply new knowledge to your work.

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What are your long-term career goals in the Transit-Rail sector?

Share your aspirations, including your desire to take on more leadership roles, make an impact in sustainable infrastructure, or contribute to major projects. Ensure your goals align with AECOM's mission and vision.

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As the world’s trusted infrastructure consulting firm, we’re committed to managing our business with the utmost responsibility and to always strive for better – whether by reducing emissions, creating social value or diversifying our senior leader...

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