Senior Account Director (6 month FTC)

As a Senior Account Director at DEPT®, your key responsibilities include overseeing the delivery of various campaigns for major clients like eBay, project managing the production process, leading and motivating a client services team, and building deep, strategic relationships with clients. You'll develop annual strategies, manage briefs from start to finish, and ensure that all work aligns with eBay’s brand values.

To qualify for the Senior Account Director position at DEPT® in Toronto, candidates should possess significant experience in delivering a wide range of multi-channel marketing communications. Strong organizational skills, a solutions-oriented mindset, and leadership experience are crucial. Additionally, being commercially driven with a good understanding of production and interactive processes is important.

DEPT® is committed to your growth by providing opportunities for training, development, and certifications tailored to enhance your skills as a Senior Account Director. We also have a Buddy Program to support new hires during their transition, encouraging continuous professional development within our inclusive culture.

The Senior Account Director role at DEPT® stands out due to its focus on hyper-personalised digital communications, the autonomy to innovate, and the supportive global team environment. With our B Corp certification, we prioritize making a positive impact while working on exciting projects that challenge the status quo in marketing.

At DEPT®, a Senior Account Director can expect a flexible, hybrid working policy that supports work-life balance. With 15 days of paid holiday annually, alongside mental health support initiatives, we prioritize your well-being, ensuring you thrive both personally and professionally while working on impactful projects.

To manage client expectations effectively as a Senior Account Director, I would prioritize clear, open communication from the beginning. Setting realistic timelines and milestones, regularly updating clients on progress, and actively involving them in the feedback loop will help build trust and ensure alignment throughout the project.

Certainly! In my previous roles, I've successfully delivered integrated marketing campaigns that span various channels, including digital, social, and direct marketing. I focus on understanding the strengths of each channel and how they can work together to provide a cohesive and impactful customer experience.

I approach performance reviews as an opportunity for growth and development. By using specific examples of achievements and areas for improvement, I facilitate open discussions about professional goals. This ensures that my team feels supported in their development, encouraging higher performance levels.

In a previous position, we faced a tight deadline for a major campaign launch. I organized the team to prioritize tasks, clearly delegating roles according to strengths, and held daily check-ins to monitor progress. This focused coordination allowed us to meet the deadline successfully without sacrificing quality.

I utilize various project management tools, such as Trello and Asana, to track project timelines and milestones. Additionally, I promote regular team check-ins and retrospectives to ensure continuous improvement and adapt to any changes dynamically.

Building a strong relationship with a senior client at eBay involves proactive engagement. I would schedule regular strategic meetings to understand their business objectives and provide tailored insights, ensuring that I am perceived as a trusted advisor who is invested in their success.

In my last role, I proposed leveraging user-generated content to foster community engagement. This approach not only increased brand awareness but also enhanced authenticity, which proved to resonate well with target audiences and drove higher conversion rates.

Balancing creative input with client expectations demands close collaboration. I encourage open dialogue where creative solutions are aligned with the client’s vision while educating them on what’s feasible and effective. This collaborative process often leads to co-created solutions that satisfy both sides.

Data plays a crucial role in developing effective campaigns. It informs our strategies, helps us measure success, and allows for continuous optimization. I emphasize using analytics not only for performance tracking but also for identifying emerging trends and consumer insights.

If a team member struggles with meeting deadlines, I would first have a one-on-one conversation to understand the underlying challenges. Together, we could identify potential solutions, redistribute workload if necessary, and ensure they have the support they need to succeed moving forward.