Senior Director, Revenue Cycle Management (RCM) Services - Remote US

The Senior Director of Revenue Cycle Management (RCM) Services at Nextech plays a critical role in overseeing the performance of external service delivery partners, ensuring the delivery of high-quality services to clients. Key responsibilities include managing client relationships, monitoring service quality, analyzing market trends, driving strategic initiatives to enhance service offerings, and leading RCM projects from initiation to completion. The role also entails fostering cross-functional collaboration to align goals and improve operational efficiency.

To qualify for the Senior Director of Revenue Cycle Management (RCM) Services role at Nextech, candidates should have at least a bachelor's degree, preferably in business, finance, or healthcare administration, with an MBA being a definite advantage. A minimum of 5 years of proven experience in revenue cycle management is essential, along with strong leadership and strategic thinking capabilities. Proficiency in data analysis, project management methodologies, and excellent communication skills are also critical.

Leadership experience is paramount for the Senior Director of Revenue Cycle Management (RCM) Services position at Nextech. As this role involves guiding and influencing both internal teams and external partners, proven leadership skills are needed to foster a culture of accountability, high performance, and continuous improvement. Successful candidates should demonstrate their ability to lead cross-functional teams effectively while aligning diverse stakeholders towards common objectives.

The Senior Director of Revenue Cycle Management (RCM) Services position at Nextech is a full-time remote role, allowing for flexibility in your work environment. While you'll spend significant time working on a computer, the dynamic and fast-paced nature of the healthcare technology industry ensures that no two days are the same. A willingness to travel occasionally, up to 25%, may also be required for meetings and collaboration with partner organizations.

Nextech offers a comprehensive benefits package for the Senior Director of Revenue Cycle Management (RCM) Services position, including a generous annual bonus structure, 401(k) with employer match, and flexible time-off policies. Additionally, employees have access to various health insurance plans, a health savings account with an employer match, parental leave, and a wellness program that includes discounts on medical premiums. The company also emphasizes employee recognition and provides corporate discounts on retail, travel, and entertainment.

In ensuring quality service delivery in Revenue Cycle Management, I focus on implementing robust performance metrics to monitor service levels. Regular communication with service partners to address any issues promptly is also critical. This proactive approach, combined with continual analysis of client feedback, helps maintain high satisfaction and quality standards effectively.

Leading cross-functional teams involves clear communication and understanding the diverse perspectives of each team member. I prioritize setting common goals and facilitating collaboration. By encouraging open dialogue and leveraging each team member's strengths, I have successfully led initiatives that align multiple departments toward our objectives in previous roles.

To drive operational efficiency in Revenue Cycle Management, I would adopt Lean and Agile methodologies to eliminate waste and enhance service delivery speed. Regular training and development of the team ensures everyone is up-to-date with industry best practices. Additionally, implementing analytics tools to identify bottlenecks allows us to make data-driven decisions for continuous improvement.

Assessing market trends involves staying informed through industry publications, network communications, and client engagements. I employ analytical tools to evaluate data trends actively and identify emerging needs in the market. By combining this with feedback from client interactions, I can inform strategic decisions that align Nextech’s RCM services with the evolving market landscape.

I have successfully utilized project management methodologies such as Agile, Lean, and Waterfall throughout my career. Utilizing these frameworks has allowed me to manage RCM projects efficiently from initiation to completion. By applying Agile practices like sprint planning, I can ensure the team remains engaged, while also adapting to changing project requirements as they arise.

Managing conflicts between external partners requires strong communication and negotiation skills. I emphasize actively listening to all parties involved to understand the root of the conflict. By facilitating discussions that lead to mutually beneficial solutions and reinforcing the shared goals of high-quality service delivery, I can help resolve issues effectively and maintain positive relationships.

Essential KPIs in Revenue Cycle Management include Days in Accounts Receivable, claim denial rates, and patient collection rates. Monitoring these KPIs helps gauge operational effectiveness and identify areas needing improvement. Regular reporting of these metrics ensures ongoing adjustments can be made, enabling optimal revenue cycle performance.

Ensuring compliance with healthcare regulations in Revenue Cycle Management involves continuous education and training on current laws and policies. I enforce regular audits of our RCM processes to identify potential compliance risks. By staying in close communication with regulatory teams, we ensure that our service offerings remain aligned with required standards and best practices.

Adapting to industry changes requires vigilance in monitoring market developments and regulatory updates. I keep an open line of communication with my team to encourage innovative thinking and responsiveness. Implementing feedback loops allows us to adjust our strategies quickly in response to shifts in the marketplace or technological advancements.

Data analysis is critical in Revenue Cycle Management because it informs decision-making and reveals trends that can affect service quality. By analyzing key performance indicators and operational metrics, I can identify inefficiencies and areas for growth, enabling targeted improvements that directly enhance client satisfaction and financial outcomes.