Job details

Client Service Representative

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Client Service Representative

Summary

Shine Productions, a corporate event planning company dedicated to helping organizations create meaningful and memorable events, is seeking a Client Service Representative to join our growing team.

Responsibilities

Serve as the first point of contact for incoming client calls, emails, chats, and inquiries.
Provide clients with basic information such as service options, pricing guidelines, and next steps.
Answer general questions about company services and offerings.
Escalate inquiries to the appropriate internal team.
Maintain accurate client records and call logs in the CRM.

Benefits

Competitive hourly salary based on experience.
Comprehensive benefits including health insurance, 401(k), and paid time off.
Opportunities for career growth and skills development.
Flexible work from home options available.

Qualifications

Previous experience in customer service, call center, or a similar role.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Knowledge of CRM software a plus.

Average salary estimate

$37500 / YEARLY (est.)

min

max

$30000K

$45000K

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What You Should Know About Client Service Representative, Shine Productions

Shine Productions, a renowned corporate event planning company based in Albuquerque, New Mexico, is on the lookout for an enthusiastic Client Service Representative to become a vital part of our dynamic team. In this role, you’ll be the welcoming voice of our brand, acting as the first point of contact for incoming client calls, emails, chats, and inquiries. Your friendly and professional demeanor will help clients feel valued as you provide them with essential information about our service options, pricing guidelines, and what to expect next in their event planning journey. You will also have the opportunity to assist clients with general questions about our services and escalate inquiries to the appropriate internal teams when necessary. To ensure smooth operations, maintaining accurate client records and call logs in our CRM will be crucial. As a part of Shine Productions, you’ll enjoy a competitive hourly salary that's reflective of your experience, along with a comprehensive benefits package that includes health insurance, a 401(k) plan, and paid time off. We also prioritize your professional growth, offering various opportunities for career advancement and skills development, along with flexible work-from-home options. If you have prior experience in customer service or a call center environment, paired with excellent communication skills and an eye for detail, we can’t wait to meet you and see how you could fit into our vibrant team!

Frequently Asked Questions (FAQs) for Client Service Representative Role at Shine Productions

What are the responsibilities of a Client Service Representative at Shine Productions?

As a Client Service Representative at Shine Productions, you'll be the first line of support for our clients, managing incoming calls, emails, and chats. You'll provide vital information about our services, answer general inquiries, and ensure client satisfaction by maintaining accurate records in our CRM.