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Marketing Operations Lead

Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.   


Today, we have over 2 million followers across various social channels, customers in over 80 countries and operations spanning Australia and the USA. We are a brand that is leading the wave of next generation, socially native shopping experiences.


We are a people-centric culture building sincere relationships with our customers and our teams. 

We Are Thoughtful

We Are Ambitious

We Are Easy to Love


We have operations in Brisbane, Australia and California, USA.  We are looking for e-commerce, fashion and customer enthusiasts to join our growing team. Our digital first approach has shaped us to be innovators in our practices, technologies and partnerships.


If you are a problem solver, self-starter, optimist who loves collaborating and figuring things out, then we would love to connect with you! 


About The Role

As a Marketing Operations Lead, you will be responsible for streamlining and optimizing marketing processes, tools, and workflows to drive alignment, efficiency, and execution across Petal & Pup’s global teams. You will support the marketing team with the Go-To-Market calendar, marketing communications, and enable seamless collaboration between Merchandising and Marketing.


This is a remote position seeking candidates based in California. Interviews will commence from Monday 6th January, 2025.


Key Responsibilities
  • Go-To-Market (GTM) Calendar: Support the Brand Manager with the development of the GTM calendar, coordinating timelines and deliverables with the channel leads to ensure alignment with Merchandising and Marketing calendars.
  • Marketing Projects: Oversee the planning, execution, and tracking of brand marketing initiatives, ensuring all milestones are met on time and within scope.
  • Marketing Communications: Provide regular project status updates and ensure clear communication across the global teams.
  • Drive Process Improvement: Identify opportunities to improve and evolve seasonal GTM processes, tools, and workflows to optimize efficiency and support global and regional teams in meeting critical KPIs.
  • Content Management: Establish and maintain a Digital Asset Management (DAM) system or Google repository to organize creative assets, reports, and marketing documents for easy access via tools like ClickUp, Airtable, Dropbox, or Google Drive.
  • Reporting and Insights: Partner with marketing leads to coordinate monthly and quarterly reporting, including campaign performance and quarterly hindsight reviews.
  • Standardize Tools and Workflows: Develop and maintain standardized tools and practices to enable consistent execution across Merchandising, Marketing, and Design teams.


Skills & Experience
  • 3-5 years in a marketing operations position
  • Possess a strong understanding of how all channels operate separately and collectively  to develop insights and inform go to market timings
  • Resolve issues, align cross-functional stakeholders, and drive operational excellence across the organization
  • Detail oriented 
  • Ensure teams are adhering to the brand go to market calendar including timely delivery of briefs and creative assets, facilitating meetings and following up on pending issues
  • Possess an ability to make quick decisions, influence at all levels of the organization, raise awareness of foreseeable issues and escalate to leaders when required


$75,000 - $85,000 a year
Salary range for this role is $75,000 - $85,000/yr. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

We care about our employees and have curated a benefit package that enriches our team's experience. At Petal and Pup we certainly love our work perks!


·       Amazing Employee Discount Program (50%)

·       Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans

·       Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans

·       401(k) Program (100% Match Up to 5% of Pay)

· Company Employee Stock Purchase Plan with a 15% discount

·       Positive Company Culture that Celebrates both Personal & Company Milestones

·       15 Vacation Days + 10 Sick Days + 10 Holidays


Petal & Pup offers you the chance to make a daily impact on a global business. We look forward to meeting you! 


#Petal&Pup #Petal&PupCareers #akaBrands #akaYourCareer


Petal & Pup USA, Inc., is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.


If you need assistance or accommodation during the hiring process due to a disability, please contact us at HR@aka-brands.com. Please note that we do not respond to application inquiries or resume submissions via this email address.


CCPA Notice at Collection for California Employees and Applicants click here.


Principals Only - No Agencies Please.

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$85000K

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What You Should Know About Marketing Operations Lead, a.k.a. Brands

Are you ready to dive into an exciting role where fashion meets function? Petal and Pup, a rapidly growing global online shopping destination known for curating trendy styles, is on the lookout for a passionate Marketing Operations Lead. Based in California, either in LA or San Francisco, you'll be at the heart of streamlining our marketing processes and ensuring our vibrant teams are aligned and efficient. With a focus on enhancing our Go-To-Market calendar and driving smooth communication across our marketing and merchandising teams, your contributions will be paramount to our continued success. You'll be tasked with overseeing various marketing projects, ensuring that all milestones are met while facilitating clear and concise communication globally. We want someone who is detail-oriented and thrives on problem-solving within a collaborative environment. Your expertise will also play a crucial role in improving our seasonal processes and establishing effective digital asset management systems. While we have fantastic growth and benefits, including a generous employee discount program, health plans, and even a 401(k) match, the best part about Petal and Pup is our people-centric culture that truly values ambition and creativity. If you have 3-5 years of marketing operations experience and are excited to influence and drive operational excellence in a fashion-forward brand, we’d love for you to connect with us!

Frequently Asked Questions (FAQs) for Marketing Operations Lead Role at a.k.a. Brands
What are the key responsibilities of a Marketing Operations Lead at Petal and Pup?

As a Marketing Operations Lead at Petal and Pup, key responsibilities include supporting the development of the Go-To-Market calendar, managing marketing communications, overseeing the planning and execution of marketing initiatives, driving process improvement, and maintaining digital asset management systems. Your role is pivotal in facilitating collaboration between merchandising and marketing teams to ensure operational excellence.

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What qualifications are required for the Marketing Operations Lead position at Petal and Pup?

Candidates for the Marketing Operations Lead position at Petal and Pup should have 3-5 years of experience in a marketing operations role. A strong understanding of how various marketing channels work together is essential, along with excellent problem-solving skills, attention to detail, and the ability to influence team members across various levels of the organization.

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How does the Marketing Operations Lead contribute to Petal and Pup's success?

The Marketing Operations Lead contributes to Petal and Pup's success by optimizing marketing processes, ensuring efficient collaboration among teams, and implementing strategies that align with the company’s goals. By overseeing project execution and improving workflows, you help meet critical KPIs that drive growth and influence the overall brand performance.

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What does the company culture look like at Petal and Pup for the Marketing Operations Lead role?

Petal and Pup fosters a people-centric culture that values relationships, creativity, and ambition. The environment is welcoming and collaborative, where each team member contributes to building the next generation of socially native shopping experiences. The company celebrates both personal and corporate milestones, ensuring that employees feel valued and included.

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What benefits can a Marketing Operations Lead expect at Petal and Pup?

Marketing Operations Leads at Petal and Pup can expect a variety of benefits, including a competitive salary, health plans, a generous employee discount program, a structured 401(k) plan with a company match, and paid vacation and sick days. Additionally, the supportive company culture enhances your experience, making Petal and Pup a wonderful place to grow your career.

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Common Interview Questions for Marketing Operations Lead
Can you describe your experience in managing marketing operations?

When answering this question, focus on specific examples of past roles where you successfully managed marketing projects, streamlined processes, and improved team collaboration. Highlight any tools you've used to enhance operations, like project management software, and the outcomes of your initiatives.

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How do you ensure clear communication among cross-functional teams?

To respond effectively, share methods you've used to establish communication protocols, regular check-ins, or project updates. Discuss how these methods have led to improvements in project execution and alignment across teams you have worked with.

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What strategies do you use to prioritize competing deadlines in marketing?

Employ a structured approach in your answer; discuss using prioritization frameworks or tools, such as setting clear milestones or deadlines and communicating them to stakeholders. Give examples of situations where your strategy improved outcomes.

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Can you provide an example of a successful marketing project you oversaw?

When answering this question, walk the interviewer through a specific project, including your role, the challenges you faced, how you addressed them, and the positive results that came from your leadership. Make sure to quantify the outcomes wherever possible.

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How do you stay current with marketing trends and technologies?

Share specific resources you follow, such as industry publications, blogs, or webinars. Discuss how you integrate new trends or tools into your work, demonstrating a proactive attitude towards continuous learning.

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What tools do you find most effective for managing marketing operations?

Discuss the software tools you've used, such as ClickUp, Airtable, or project management tools. Explain how each tool has enhanced your efficiency, and be ready to share firsthand experiences of using them for successful project outcomes.

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How would you handle a situation where a project timeline is at risk?

Illustrate your problem-solving skills by discussing a specific situation where you used your influence to communicate issues, adjust timelines, or re-allocate resources to meet project goals. Emphasize the importance of transparency and collaboration in your response.

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Describe your experience with digital asset management.

Here, detail your familiarity with digital asset management systems, how you organized and maintained creative assets, and the impact this had on team efficiency. Give examples of how this system improved access to important documents and facilitated smoother workflows.

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How do you measure the success of marketing initiatives?

Discuss key performance indicators (KPIs) you have used or developed in the past to track marketing project success, making sure to highlight how these metrics informed future strategies and decisions.

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What do you think are the biggest challenges facing marketing operations today?

Reflect on industry trends or challenges you’ve observed, such as rapid changes in technology, the importance of data privacy, or shifts in consumer behavior. Discuss how your experience equips you to address these challenges effectively.

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We help our brands maximize their potential as they lead whats next in fashion. As a platform, a.k.a. enables brands to grow faster and allows founders to focus on the aspects of business they love.

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Full-time, remote
DATE POSTED
December 20, 2024

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