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Solutions Architect

As one of our Solutions Architects, you'll have the opportunity to work directly with our top customers, providing support for the technical elements of the post-sales journey, and do critical work that will impact thousands of end customers affected by our embedded iPaaS product. You’ll help to enable, support and educate B2B SaaS customers on their technical set up, architecture and use of our products and help us scale, rolling up your sleeves with video calls and recordings, technical documentation, and other collateral you produce to drive adoption and expansion deals forward. 


You’ll partner closely with our customers’ technical leads and leaders including architects, engineers, and operations teams to be a technical and trusted advisor. You’ll have technical depth and business knowledge to drive complex technology discussions which express the value of our platform through the customer lifecycle. 


What you'll be doing
  • Work with CS, engineering and leadership to understand customer needs, prioritize issues, implement solutions, and develop account strategies for the accounts you support to grow their usage of our platform
  • Establish our Embedded iPaaS product as the standard for our customers’ integration building through excellent technical account planning
  • Build and present architecture, and product demos to customers to help them understand how to achieve their goals to increase adoption and unlock additional use cases for our products
  • Utilize debugging and troubleshooting techniques to diagnose and resolve issues in production systems, ensuring minimal disruption to customer operations.
  • Identify, document, and report bugs or issues experienced by customers, working closely with the engineering team to ensure timely fixes.
  • Take the knowledge you obtain from customers and work with our product team to translate that into actionable features that influences our product roadmap and company trajectory.
  • Maintain clear and proactive communication with customers in conjunction with our CS team, keep customers informed about issue statuses, resolutions, and updates.
  • Create and maintain comprehensive documentation of customer issues, solutions, and best practices to enhance the support process and knowledge bases.
  • Assist in the training and onboarding of new customers, ensuring they have a solid understanding of our platform and its capabilities.


Skills & experience we're excited about
  • 8+ years experience in a customer facing post-sales, technical architecture or consulting role with expertise in debugging and troubleshooting techniques, with a solid understanding of third party APIs, databases, and authentication/authorization mechanisms and frontend (MERN).  
  • You must have a strong understanding of JavaScript in both the frontend and backend.  This is a technical position and you will be expected to code daily. You must have a working knowledge of React, TypeScript, NodeJS, MongoDB, AWS, etc.
  • Experience translating customer’s business needs to technology solutions, establishing buy-in with essential customer stakeholders, with the ability to explain technical concepts to non-technical users in a concise and clear manner.
  • Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and implement effective solutions.
  • Ability to work effectively in a collaborative environment, coordinating with cross-functional teams to resolve customer issues.  You should not be afraid to voice your opinions and be heard.
  • Understanding of the integration infrastructure or iPaaS (Integration Platform as a Service) landscape is beneficial.
  • Knowledge of common security vulnerabilities and best practices to mitigate them.


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Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About Solutions Architect, Alloy Automation

Join us as a Solutions Architect and unlock exciting opportunities to enhance the post-sales journey for our well-respected B2B SaaS clients! In this pivotal role at our company, you'll work directly with our top customers to guide them through the technical elements that make our embedded iPaaS product shine. Imagine being the trusted technical advisor, helping customers understand their architecture setup, and driving adoption of our innovative solutions. You’ll collaborate closely with customer technical teams, dive deep into their needs, and create robust solutions to meet their unique challenges. This role isn't just about resolving issues; it's about shaping how our customers use our product to its fullest potential. You'll be rolling up your sleeves, hosting engaging video calls, crafting valuable technical documentation, and maintaining clear communication lines. Whether you’re building impressive architecture presentations, identifying bugs with the engineering team, or enhancing our product roadmap with customer insights, every task you tackle directly influences the customer experience. With 8+ years in post-sales technical roles under your belt, including proficiency in JavaScript, MERN, and third-party APIs, you already know how to speak both technical and business lingo. Here, we value strong problem-solving skills and a proactive mindset. Ready to make an impact? Come join us and develop your career with our innovative team!

Frequently Asked Questions (FAQs) for Solutions Architect Role at Alloy Automation
What are the primary responsibilities of a Solutions Architect at this company?

As a Solutions Architect here, your main responsibilities include working with customer success, engineering, and leadership teams to understand and prioritize customer needs, developing account strategies, and enabling sales growth through our embedded iPaaS product. You'll also manage technical demonstrations, provide technical support, and maintain comprehensive documentation regarding customer interactions and solutions.

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What qualifications are necessary to become a Solutions Architect at this company?

To qualify for the Solutions Architect role at our company, you should have at least 8 years of experience in customer-facing technical positions, excellent skills in debugging, and a solid grasp of third-party APIs, databases, and authentication methods. It's also crucial to possess advanced knowledge of JavaScript and technologies like React, TypeScript, NodeJS, and AWS, as you will be coding regularly.

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How does a Solutions Architect interact with customers?

In this role, a Solutions Architect interacts with customers by serving as their trusted technical advisor. This involves conducting video calls, giving product demonstrations, troubleshooting technical challenges, and maintaining proactive communication to ensure customers are well-informed about issue statuses and solutions tailored to their needs.

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What skills make a successful Solutions Architect in this company?

A successful Solutions Architect at our company excels in problem-solving and collaboration, effectively coordinating with cross-functional teams to resolve issues while being able to convey complex technical concepts in simple terms for customers. An understanding of the integration infrastructure or iPaaS landscape, alongside a commitment to continuous learning and adaptability, rounds out the essential skill set.

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What is the importance of documentation for a Solutions Architect at this company?

Documentation plays a vital role for a Solutions Architect as it enhances the support process by creating a comprehensive knowledge base. You'll be responsible for documenting bug reports, customer solutions, best practices, and training materials, ensuring that both customers and internal teams have access to valuable resources that facilitate efficiency and informed decision-making.

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Common Interview Questions for Solutions Architect
Can you describe your experience with post-sales technical support?

In response to this question, you could highlight your previous roles, detailing specific responsibilities that revolved around providing technical support after sales, emphasizing any strategies you developed to improve customer satisfaction.

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How do you approach troubleshooting technical issues for clients?

Focus on your methodical approach, explaining how you gather information, reproduce issues, test solutions, and communicate findings, ensuring the client feels supported throughout the process.

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What role does communication play in your work as a Solutions Architect?

Discuss how communication is central to your role; detail how you maintain clarity and transparency with clients, collaborate with teams, and ensure all stakeholders are on the same page.

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How do you build relationships with technical leads within customer organizations?

Highlight your approach to developing trust-based relationships by listening to their needs and providing tailored solutions that address their specific challenges and goals.

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Can you give an example of a successful product demo you've conducted?

Share a specific instance where your product demo led to increased customer engagement or adoption, indicating the strategies you utilized to make the demo effective.

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What experience do you have with JavaScript and related technologies?

Be prepared to share projects or roles where you've applied JavaScript, React, NodeJS, or other technologies, illustrating your hands-on experience and coding capabilities.

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How do you ensure that customer feedback is incorporated into product improvements?

Explain how you communicate insights gathered from customers to relevant teams, contributing to the development of features and enhancements that reflect customer needs.

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Describe a challenging technical problem you've solved for a customer.

Discuss a specific challenge, your approach to resolving it, and the positive outcome, showcasing your problem-solving skills and technical expertise.

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How do you prioritize multiple customer accounts and their needs?

Talk about your strategy for prioritizing tasks based on urgency and impact, perhaps using a systematic approach or tools that help ensure you're meeting all customers' needs effectively.

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What strategies do you use to train new customers on complex products?

Illustrate your process for onboarding new customers, focusing on how you simplify complex concepts and ensure clients feel confident in using the product post-training.

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Full-time, remote
DATE POSTED
March 9, 2025

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