As one of our Solutions Architects, you'll have the opportunity to work directly with our top customers, providing support for the technical elements of the post-sales journey, and do critical work that will impact thousands of end customers affected by our embedded iPaaS product. You’ll help to enable, support and educate B2B SaaS customers on their technical set up, architecture and use of our products and help us scale, rolling up your sleeves with video calls and recordings, technical documentation, and other collateral you produce to drive adoption and expansion deals forward.
You’ll partner closely with our customers’ technical leads and leaders including architects, engineers, and operations teams to be a technical and trusted advisor. You’ll have technical depth and business knowledge to drive complex technology discussions which express the value of our platform through the customer lifecycle.
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Join us as a Solutions Architect and unlock exciting opportunities to enhance the post-sales journey for our well-respected B2B SaaS clients! In this pivotal role at our company, you'll work directly with our top customers to guide them through the technical elements that make our embedded iPaaS product shine. Imagine being the trusted technical advisor, helping customers understand their architecture setup, and driving adoption of our innovative solutions. You’ll collaborate closely with customer technical teams, dive deep into their needs, and create robust solutions to meet their unique challenges. This role isn't just about resolving issues; it's about shaping how our customers use our product to its fullest potential. You'll be rolling up your sleeves, hosting engaging video calls, crafting valuable technical documentation, and maintaining clear communication lines. Whether you’re building impressive architecture presentations, identifying bugs with the engineering team, or enhancing our product roadmap with customer insights, every task you tackle directly influences the customer experience. With 8+ years in post-sales technical roles under your belt, including proficiency in JavaScript, MERN, and third-party APIs, you already know how to speak both technical and business lingo. Here, we value strong problem-solving skills and a proactive mindset. Ready to make an impact? Come join us and develop your career with our innovative team!
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