Sales & Service Manager - Williamsburg

As a Sales & Service Manager at Alo Yoga in Williamsburg, your primary responsibilities will involve driving sales and ensuring an exceptional guest experience. You'll oversee the Sales & Service team, lead by example on the sales floor, and provide feedback to enhance team performance. You'll also collaborate closely with the General Manager to execute the store's overall strategy, manage operational efficiency, and maintain a clean and inviting store environment.

To be considered for the Sales & Service Manager role at Alo Yoga, candidates should have 3-5 years of relevant retail or leadership experience. Strong interpersonal and communication skills are essential, as well as a solid understanding of MS Office. Candidates should be adaptable, capable of managing multiple tasks, and should align with Alo's mission and guiding principles.

Sales & Service Managers at Alo Yoga enjoy a comprehensive benefits package that includes competitive medical, dental, and vision plan options, a generous employee discount, and free access to Alo Moves for streaming fitness and yoga classes. Additional incentives comprising a clothing allowance, monthly store incentives, and a 401K match are also part of the benefits package.

The Sales & Service Manager at Alo Yoga plays a crucial role in team development through continuous coaching, accountability, and establishing a strong internal pipeline for talent. This includes creating effective schedules, implementing training initiatives, and supporting career progression within the team, all while ensuring the team embodies Alo's values.

A successful Sales & Service Manager at Alo Yoga should possess extraordinary interpersonal and communication skills, a strong independent work ethic, exceptional time management capabilities, and a proactive approach to problem-solving. Additionally, physical stamina is necessary, as the role requires constant movement throughout the store.

When answering this question, focus on specific examples from your past roles that highlight your leadership skills. Discuss how you've managed teams, driven sales, and resolved conflicts to create a positive work environment. Tailor your response to showcase how these experiences would benefit your role as a Sales & Service Manager at Alo Yoga.

In your response, cite methods you’ve used to train teams on customer service techniques, implement feedback systems for guests, and how you gauge customer satisfaction. Bringing in an example of a time you turned a negative experience into a positive one can further illustrate your approach.

Explain your approach to reviewing sales data, setting targets, and working closely with your team to achieve business goals. You could discuss utilizing metrics to drive the store's strategy and how you would report these findings to the General Manager, as is required for the Sales & Service Manager at Alo Yoga.

Provide an example of a conflict you resolved and describe the steps you took to identify the root cause, mediate the situation, and ensure a constructive outcome. Show understanding of the importance of maintaining a positive team dynamic, especially as a Sales & Service Manager.

Share what energizes you about retail, such as building relationships with customers, leading a team to success, or achieving sales targets. Linking your passion to Alo Yoga's values will help demonstrate your alignment with the brand's mission.

Discuss your strategies for maintaining motivation, such as setting clear goals, celebrating small wins with your team, and creating a supportive work environment. Emphasize the importance of camaraderie and positivity during peak times, relevant for a Sales & Service Manager at Alo Yoga.

Describe your philosophy on mentorship, regular one-on-one discussions, setting individual growth plans, and providing constructive feedback. Highlight the importance of creating opportunities for advancement, which aligns with the expectations for a Sales & Service Manager.

Choose a specific instance where you identified inefficiencies in an operation and implemented a successful solution. Outline the steps you took, the challenges you faced, and the positive results, framing it as key experience for your role at Alo Yoga.

Share your techniques for time management and prioritization, such as creating daily to-do lists, categorizing tasks by urgency, and delegating when appropriate. Illustrating your adaptability will resonate well, particularly for a Sales & Service Manager.

Express your passion for the brand and how its mission aligns with your personal values. Discuss your admiration for Alo's commitment to mindful living and community engagement, showing that you're not just looking for a job, but are genuinely interested in contributing to Alo Yoga's success.