Customer Service Representative - job 11 of 17
Company Description
About Us:
Sonar Spark is a forward-thinking company dedicated to delivering innovative business solutions that drive efficiency and success. Our team is built on a foundation of collaboration, professionalism, and a commitment to excellence. We foster an environment where employees can grow, develop new skills, and contribute to meaningful projects that make a real impact.
Job Description
Job Description:
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-first mindset.
Responsibilities:
- Handle customer inquiries via phone, email, and in-person interactions
- Provide accurate information and solutions to customer concerns
- Process orders, returns, and account updates efficiently
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal teams to improve customer satisfaction
- Follow company policies and procedures to resolve issues effectively
- Assist in identifying opportunities to enhance customer experience
- Perform administrative tasks related to customer service as needed
Qualifications
Skills & Qualifications:
- Previous experience in customer service or a related role preferred
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Problem-solving skills with a proactive approach to customer needs
- Proficiency in Microsoft Office and customer management software
- High level of attention to detail and accuracy
- High school diploma or equivalent required; additional education is a plus
Additional Information
Benefits:
- Competitive salary
- Opportunities for career growth and advancement
- Health and wellness benefits
- Paid time off and holidays
- Supportive and team-oriented work environment
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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