Analyst-Network Policy & Process - job 2 of 3

You Lead the Way. We’ve Got Your Back. 

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

Join Team Amex and let's lead the way together. 

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $1.5T in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy & Capabilities (GS&C) team’s mission is to deliver a best-in-class premium merchant experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers. 

The Global Policy & Standards (GPS) team within GS&C develops American Express Partner and Merchant Policy, Standards, and Programs to remain competitive, support new products & capabilities, improve data quality, and promote compliance.

Reporting to Manager, Network Policy & Process, the Analyst, Network Publications - Technical Writer is an exciting opportunity for a talented writer to drive a vision that continues to evolve Network policy, standards, and process.

Key responsibilities of the role include:

• Author and edit content, adhering to American Express and Network Publications style guidelines and quality standards, to produce and deliver high-quality documents for external Partners.
• Collaborate with Policy and Standards Managers, subject matter experts, and other key stakeholders to determine document development and maintenance needs, obtain drafting information, and validate content.
• Accurately proofread and edit documents.
• Perform gap analysis and complete impact assessments to ensure key details are identified, captured, and updated in all affected locations and documents.
• Conduct the review and approval process, implementing feedback and edits, and revising drafts as necessary to secure final approvals prior to publication.
• Publish or coordinate the publication of documents to the appropriate channel, including to Knowledge Base, and announce the availability of updated documents to applicable external Partners and key internal stakeholders.
• Manage publications process and project assignments, from time of initial assignment to final publication or project completion, balance multiple projects with competing priorities, adhere to project timelines, and report on progress to key stakeholders.
• Maintain high-accuracy and thoroughness while executing tasks through a document’s creation, maintenance, editing, and delivery.
• Stay informed about content management best practices and industry trends, share insights and learnings with the team to enhance efficiencies and improve processes.

Minimum Qualifications:

• 4 + years of experience in content development or project management (financial services industry experience preferred).
• Overall comfort in using/learning tools, such as Adobe FrameMaker, Adobe AEM Guides, Adobe Acrobat, SharePoint, Confluence, OneDrive, and JIRA to manage day-to-day project and publishing needs.
• Excellent written, verbal communication, collaboration, and relationship building skills. Ability to provide excellent service to external Partners and internal customers.
• Intermediate Microsoft Office skills.
• Strong desire for quality, attention to detail, high-accuracy, and ability to take ownership of assigned projects.
• Analytical mindset and strong critical thinker, with the ability to assess information and identify patterns to make informed decisions.
• Self-starter, ability to multi-task, trouble-shoot, and work independently.
• Adaptability when working in a dynamic and cross-functional environment.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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