Manager - Strategic Planning - job 4 of 5

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express National Bank (AENB) is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.

The AENB Strategy and Execution Team includes multiple functions within AENB HQ including AENB Strategic Plan and Bank Products, the Enterprise Project Management Office (EPMO), and the AENB Customer Remediation Strategy. 

The AENB Strategic Planning team owns strategic planning, projects, and execution for AENB and focuses on enabling American Express to build products and services that are both innovative and compliant with banking regulations.

The AENB Strategic Planning Team is looking for a Manager, Strategic Planning that will be responsible for developing the AENB Strategic Plan annually, ongoing monitoring of performance against the Plan, as well as guiding products through the execution and governance of new products, capabilities, and marketing growth initiatives. They will need to work efficiently and effectively across multiple frontline business units, have strong project management skills, and a strategic and regulatory mindset.

How will you make an impact in this role?

• Ensure all products and growth initiatives meet our customer commitments, bank policies, and regulatory requirements and ensure escalation to Bank Committees and Board of Directors, as appropriate.

• Actively lead bank approval process, by partnering with various teams including AENB risk pillar SMEs and serve as a single point of contact for our business partners.

• Execute a comprehensive roadmap across various business units and staff groups inclusive of all tasks needed to complete the strategic planning process.

• Identify potential risks and issues, monitor and report on the status of tasks and milestones, provide timely updates to leadership on progress, challenges, and resolutions across projects.

• Coordinate/develop robust presentations for key internal and external audiences.

• Support internal coordination of key audits and examinations and ensure all requests are addressed in a timely manner with inputs from all related stakeholders.

• Build and maintain strong relationships with key stakeholders and business partners.

Minimum Qualifications

• 4+ year proven experience relevant to this role. 

• Exceptional project management skills, including the ability to clearly advise on progress, roadblocks, and successfully drive project progress with superior organizational & follow-through of open items.

• Strong learning agility and ability to work across the business partners in a productive and efficient manner.

• Strong communication skills including being able to distill complex concepts and/or efforts in a concise yet comprehensive manner.

• Outstanding analytical and problem-solving skills with a strong attention to detail.

• Ability to build strong relationships with all band levels and work effectively in a collaborative, multi-cultural, team environment.

• Ability to prioritize multiple work streams under time constraints, respond quickly, manage deadlines, and manage changing priorities in a dynamic and very demanding environment while leading with limited direct authority.

• Strong change management and relationship management skills, with the ability to successfully enlist the help of others without direct reporting lines and influence business leaders and partners without authority in a matrixed organization.

• Impeccable integrity with the ability to handle sensitive information and maintain confidentiality.

• Proficient in SharePoint, PowerPoint, Word and Excel

Preferred Qualifications

• Experience in regulatory, risk management, compliance, audit or new product management

• Bachelor’s Degree

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue 
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