Note: Fidelity will not provide immigration sponsorship for this position
The Team
Fidelity Wealth’s Cash Solutions business acquires, engages and grows customers of the future with innovative offerings and experiences, including Cash Management Accounts, Lending, Credit / Debit Cards, Health Savings, 529 and Disability Savings. Our vision is to expand the role Fidelity can play for our customers in saving and spending, by offering innovative capabilities to serve the needs of new and existing customers.
This is an opportunity to join the Strategy & Business Operations team within the Cash Solutions domain. Our team is responsible for developing, evolving, and communicating our strategy, primarily relying on our capabilities in business analytics, market insights and competitive intelligence. In addition, we are responsible for strategic planning processes for the domain, from enterprise and Fidelity Wealth-level planning to internal domain routines.
The Role
You will collaborate with the rest of the team and product owners across Cash Solutions to lead or support strategic programs, by: defining problem statements, conducting research and analysis to identify opportunities and design solutions, and making and communicating recommendations. Additionally, you will support Cash Solution’s strategic planning efforts, including internal domain routines and broader Fidelity and Wealth planning (e.g., QBR, QTR, scorecards, MYP).
Key responsibilities can include:
Supporting strategic initiatives across the domain, including shorter term and opportunistic projects
Partnering with our analytics team to turn data insights into opportunities and recommendations
Understanding the needs and problems of our customers, by partnering with our customer research team to conduct surveys, interviews, and focus groups
Collaborating with other teams across the enterprise to gather necessary information to complete analysis and to drive projects
Evaluating the competitive landscape to understand potential differentiation
Driving and supporting key aspects of the strategy development life cycle, including business case development
Packaging and communicating insights to a broad audience (from senior leaders to associates) in an engaging and accessible way
Supporting strategic planning process to ensure organizational alignment and progress towards multi-year goals
Developing agendas for Domain meetings and executive touchpoints, ensuring the Cash Solutions team is focused on the highest-priority topics to drive the business forward
Collaborating on strategic planning initiatives with other internal groups (e.g., Finance, CKSI)
The Expertise and Skills You Bring
Bachelor’s Degree and 8+ years proven experience or MBA or equivalent Master’s degree in quantitative field and 6+ years of proven experience (focus in strategy and/or consulting preferred)
Experience developing materials for senior-level audiences
Strong project management and organization skills
Analytical experience, including ability to distill insights into a compelling story
Interpersonal skills and experience working cross-functionally (e.g., across Technology, Marketing, Analytics); strong listening skills to integrate different perspectives and achieve better outcomes
Agile mindset: ability to work in a dynamic and ambiguous environment, and across multiple stakeholder groups
A positive attitude and opportunity mentality
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
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Are you ready to take your career to the next level? Join Fidelity as a Senior Manager of Business Strategy in the vibrant city of Boston, MA. In this dynamic role, you'll be a part of the Fidelity Wealth’s Cash Solutions team, dedicated to enhancing the experience of our customers through innovative offerings like Cash Management Accounts and Lending solutions. Here, your expertise will contribute to our mission of helping customers save and spend more efficiently. You'll collaborate with talented product owners and teammates to lead strategic initiatives, from defining problem statements to conducting thorough research and analyses that shape actionable recommendations. With a focus on strategic planning and alignment, you'll dive into market insights and competitive intelligence, directly impacting how we serve our customers. Whether driving shorter-term projects or evaluating long-term strategies, your analytical skills will help turn data insights into compelling narratives for senior audiences. Plus, working at Fidelity means enjoying a hybrid work model that balances both on-site collaboration and flexible offsite work. So, if you're an experienced professional with a passion for strategy, analytics, and creating customer-centered solutions, we can't wait to see what you bring to our team!
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